Manager, Client Success

Interactive Resources - iR; United States; On-site; USD 90,000 - 125,000; Full time

Job summary

A dynamic healthcare service provider is seeking a Manager of Client Success for Provider Enrollment. In this client-focused role, you will leverage your expertise in healthcare operations to enhance client satisfaction and performance outcomes. Key responsibilities include managing client relationships, analyzing data, and ensuring SLA compliance while collaborating with internal teams. Ideal candidates will possess an analytical mindset, strong communication skills, and relevant experience in provider enrollment.

Benefits

401(k)

Vision insurance

Medical insurance

Paid paternity leave

Paid maternity leave

Disability insurance

Qualifications

• 2-5+ years of experience in provider enrollment or healthcare operations.
• Experience in client-facing roles and performance-based reporting.
• Strong understanding of provider enrollment and compliance requirements.

Responsibilities

• Serve as the main point of contact for clients on provider enrollment matters.
• Build and maintain client relationships through meetings and reviews.
• Collaborate with internal teams to resolve performance gaps.

Skills

Analytical mindset

Problem-solving

Communication skills

Client management

Interpersonal skills

Education

Bachelor's degree in healthcare administration, business, or related field

Tools

Excel

Reporting tools

Data visualization platforms (e.g., Power BI)

Job description

Interactive Resources - iR provided pay range

This range is provided by Interactive Resources - iR. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,000.00/yr - $125,000.00/yr

Additional compensation types

Annual Bonus

Manager, Client Success – Provider Enrollment

Reports to: SVP of Client Success | Travel: Up to 25%

The Manager of Client Success for Provider Enrollment serves as the primary liaison between clients and internal teams to ensure high-quality service delivery and performance outcomes related to provider enrollment. This client-facing role focuses on data analysis, reporting, and relationship management to drive adherence to SLAs and enhance client satisfaction.

Key Responsibilities:

• Serve as the main point of contact for clients on provider enrollment matters.
• Build and maintain strong client relationships through regular meetings, touchpoints, and business reviews.
• Monitor enrollment data and KPIs, analyze trends, and deliver insights and performance reports to clients and stakeholders.
• Collaborate with internal teams (operations, compliance, RCM) to resolve performance gaps and optimize processes.
• Ensure SLA compliance, proactively address issues, and manage client expectations.
• Support operational prioritization and process improvements aligned with client goals.
• Stay current on regulatory changes, industry trends, and payer requirements.
• Attend client onsite visits to strengthen relationships and address real-time concerns.

Qualifications:

• A bachelor's degree in healthcare administration, business, or a related field is preferred.
• 2-5+ years of experience in provider enrollment, credentialing, or healthcare operations.
• Experience in client-facing roles and performance-based reporting.
• Strong understanding of provider enrollment, revenue cycle, and compliance requirements.
• Proficiency in Excel, reporting tools, and data visualization platforms (e.g., Power BI).

Skills:

• Analytical mindset with strong problem-solving and communication skills.
• Ability to interpret data and present findings in a clear, actionable manner.
• Skilled in managing multiple priorities in a fast-paced environment.
• Strong organizational, interpersonal, and client management abilities.
• Proficient in Microsoft Office Suite and basic business technologies.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Hospitals and Health Care

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Inferred from the description for this job

401(k)

Vision insurance

Medical insurance

Paid paternity leave

Paid maternity leave

Disability insurance

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