Manager, Client Success

Confidential; United States; Hybrid; USD 90,000 - 140,000; Full time

Job summary

Confidential is a trusted partner to healthcare providers nationwide, helping medical groups, hospitals, and outpatient organizations optimize operations and financial outcomes through technology-enabled services and expert guidance.

The successful candidate will act as a trusted advisor to client stakeholders, driving accountability for performance while coordinating across internal teams to deliver improvements and ensure high-quality client experiences.

Qualifications

• Interpret and apply regulations, policies, and industry requirements.
• Communicate effectively with diverse stakeholders.
• thrive in a fast-paced, collaborative environment with competing priorities.
• Demonstrated leadership and team development capabilities.
• Strong customer service orientation and problem-solving skills.

Responsibilities

• Conduct client meetings to review performance and ensure satisfaction.
• Serve as primary contact for assigned clients and coordinate with internal teams.
• Facilitate client and internal meetings and track action items.
• Review data to identify trends, risks, and opportunities for improvement.
• Prepare and review recurring and ad hoc reports for stakeholders.
• Analyze KPIs and escalate client concerns through proper channels.
• Recommend process improvements based on data and findings.
• Collaborate with finance, HR, compliance, credentialing, and operations.
• Monitor payer contract activities and work with contracting resources.
• Support quality program initiatives and compliance activities.
• Assist with onboarding and implementation for new clients.
• Provide leadership and mentorship to Client Success team members.
• Ensure adherence to healthcare, privacy, security, and regulatory requirements.
• Participate in special projects and other duties as assigned.

Skills

Medical billing

Revenue cycle

Healthcare terminology

Regulatory compliance

Communication

Stakeholder engagement

Leadership

Presentation skills

Analytical thinking

Time management

Microsoft Office

Workflow management systems

Education

High School Diploma or GED

Bachelor's in Business/Healthcare

Tools

MS Office

Workflow management systems

Job description

We are a respected partner to healthcare providers nationwide, helping medical groups, hospitals, and outpatient organizations optimize business operations and financial outcomes. Through technology-enabled services, strategic expertise, and operational support, we enable our clients to focus on delivering high-quality care while improving organizational performance.

About the Role

The successful candidate will act as a trusted advisor to client stakeholders, facilitating communication between customers and internal teams while driving accountability for operational performance. Responsibilities include managing escalations, identifying opportunities for process improvement, monitoring key performance indicators, and supporting initiatives that enhance the overall client experience.

This position requires a relationship-oriented leader who can navigate complex client environments, influence cross-functional teams, and deliver solutions that support both client satisfaction and organizational goals.

Responsibilities

• Conduct client meetings to review performance, discuss key initiatives, and ensure overall client satisfaction.
• Serve as the primary point of contact for assigned clients and coordinate with internal teams to address questions, concerns, and operational needs.
• Facilitate client and internal meetings, maintain meeting documentation, and track action items.
• Review operational and performance data to identify trends, risks, and opportunities for improvement.
• Prepare and review recurring and ad hoc reports for both internal and client stakeholders.
• Analyze key performance metrics and proactively upscale client concerns through appropriate channels.
• Recommend process improvements based on data analysis and operational findings.
• Collaborate with cross-functional business partners, including finance, human resources, compliance, credentialing, and operations, as needed.
• Monitor payer contract activities and partner with contracting resources, where applicable.
• Support quality program initiatives and compliance-related activities.
• Assist with onboarding and implementation activities for new clients.
• Provide leadership, mentorship, and development support to Client Success team members.
• Ensure adherence to all applicable healthcare, privacy, security, and regulatory requirements.
• Participate in special projects and other duties as assigned.

Qualifications

• High School Diploma or GED required.
• Bachelor's degree in Business, Healthcare Administration, Healthcare Management, or a related field preferred.
• Three to five years of experience in healthcare, revenue cycle management, client services, account management, or a related field.

Required Skills

• Working knowledge of medical billing, revenue cycle processes, and healthcare terminology.
• Ability to interpret and apply applicable regulations, policies, and industry requirements.
• Strong communication skills with the ability to effectively engage diverse stakeholders.
• Ability to thrive in a fast-paced, collaborative environment while managing competing priorities.
• Strong customer service orientation and commitment to service excellence.
• Demonstrated leadership and team development capabilities.
• Effective presentation development and delivery skills.
• Knowledge of revenue cycle management, healthcare operations, accounting, and/or finance.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office applications and workflow management systems.

Pay range and compensation package

Compensation will be based on factors including experience, skills, qualifications, geographic location, and overall alignment with the requirements of the role. This position may also be eligible for incentive compensation in accordance with company policies.

Equal Opportunity Statement

We are committed to creating an inclusive workplace and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic in accordance with applicable laws.

Recruitment Agencies

We do not accept unsolicited resumes from agencies. Any resumes submitted without a valid agreement in place will be considered the property of the company, and no fees will be paid.

The company does not request payment or financial information from applicants as part of the recruitment process. Individuals should exercise caution regarding fraudulent communications claiming to represent the organization.

Accessibility Statement

We are committed to providing an accessible and inclusive experience for all applicants and employees and will provide reasonable accommodations throughout the application and employment process as required by law.