Manager, Client Services - Emergency Medicine - Remote - Nationwide

Vituity in; Sacramento (CA); Remote; USD 74,000 - 93,000; Full time

Job summary

An established industry player in healthcare is seeking a Manager for Client Services to lead and develop teams, enhance operational efficiency, and drive positive change. This role requires a strong leader with excellent communication and organizational skills to navigate the complexities of billing operations. The ideal candidate will thrive in a collaborative environment, working closely with various departments to ensure high-quality service delivery. Join a purpose-driven organization dedicated to transforming healthcare and improving lives, where your contributions will make a significant impact on the community and the team. Embrace the opportunity to grow and succeed in a culture that values teamwork and recognition.

Benefits

Superior health plan options

Dental and Vision coverage

401(k) retirement savings plan

Outstanding Paid Time Off

Professional Development Program

Wellness program

Qualifications

• 4+ years of leadership experience in a medical office setting.
• Strong skills in communication and problem-solving required.
• Knowledge of Billing Operations and Accounts Receivable processes.

Responsibilities

• Review operations reports to identify and resolve issues.
• Provide leadership and development to Billing Supervisors.
• Facilitate team building and maintain positive morale.

Skills

Leadership Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Analytical Skills

Education

High School Diploma or GED

College Coursework

Tools

Microsoft O365

Microsoft Office Suite

Job description

Manager, Client Services - Emergency Medicine - Remote - Nationwide (Healthcare)

Remote, Nationwide - Seeking Manager, Client Services

Everybody Has A Role To Play In Transforming Healthcare

At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare's most pressing challenges from the inside.

Join the Vituity Team. At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

The Opportunity

• Reviews several different operations reports including Practice Management Report to identify problem areas, takes appropriate action, and follows-up as necessary.
• Interfaces with Regional Director, Medical Director, Reimbursement Directors, and Practice Management to resolve issues and answer questions.
• Responsible for preparation and facilitation of site conference calls and/or site visits.
• Identifies financial performance, team structure, and other areas needing improvement and works collaboratively with Director of Billing Operations or Sr. Management in developing corrective action plans. Responsible for implementation of action plans.
• Works with Director of Billing Operations or Sr. Management in the preparation of short-term plans and budgets based on company goals and growth objectives, including productivity and audit standards.
• Works with Director of Billing Operations or Sr. Management in facilitating the implementation of site specific and organization-wide programs and initiatives.
• Provides support to Information Technology staff in resolving system issues.
• Escalates issues to Director of Billing or Sr. Management as needed for resolution of site or personnel challenges.
• Participates in workgroups with various internal and external departments for efficiency gains and problem/payer resolution.
• Schedule and carries out occasional day and overnight travel for the company, not exceeding 5% of time.
• Provides leadership and development to Billing Supervisors.
• Monitors workflow of assigned teams and coordinates necessary labor among teams as needed.
• Participates in disciplinary actions of team members and ensures proper documentation is prepared.
• Facilitates development of team building, fosters trust, respect, conflict resolution and maintains positive morale.
• Assists with and review auditing of team member's work to ensure production and quality standards are met.
• Works with Training Department to formulate training workshops and monitors team members' progress.
• Ensures team members are always cross trained to guarantee coverage in all areas.
• Maintains staff within established FTE ratio budgets set by senior leadership.

Required Experience and Competencies

• High school diploma or GED equivalent required.
• Four years minimum experience of related leadership and/or training with similar responsibilities required.
• Prior experience at a medical office and working in the Medical Billing field is preferred.
• College coursework is highly desirable.
• Strong organizational and leadership skills.
• Excellent oral and written communication skills as well as strong interpersonal skills.
• Knowledge of Billing Operations/Accounts Receivable processes and procedures.
• Knowledge of and skilled with Microsoft O365 or Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Ability to analyze various types of reports.
• Ability to use creative problem-solving skills.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to read, analyze and interpret financial information and legal documents.
• Ability to respond to inquiries and complaints from clients or regulatory agencies.
• Ability to manage multiple tasks in a fast-paced, collaborative, and cross-functional environment.
• Ability to remain organized and effectively manage competing priorities while meeting deadlines.
• Ability to maintain confidentiality and compliance.
• Must possess a valid CA driver license and have current auto insurance and/or ability to provide reliable transportation for company travel.

Benefits & Beyond*

Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

• Superior health plan options
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%
• Outstanding Paid Time Off: 3-4 weeks' vacation, Paid holidays, Sabbatical
• Student Loan Refinancing Discounts
• Professional and Career Development Program
• EAP, travel assistance, and identify theft included
• Wellness program
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees

We are excited to share the base salary range for this position is $74,380-$92,975, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company's annual performance. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please speak with a recruiter for more details.

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.

Vituity appreciates differences; our dedication to diversity, equity and inclusion is at the heart of our organization. Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

*Benefits for part-time and per diem vary. Please speak to a recruiter for more information.

Applicants only. No agencies please.