Manager, Client Service

Kantar; United States; On-site; USD 79,100 - 96,700; Full time

Benefits offered by this job

Medical plans

Health Savings Account

Dental, Vision

Wellness Program

401k with match

Tuition Reimbursement

Unlimited PTO

Job summary

Kantar seeks a strategic Manager to lead client service for media solutions in a hybrid environment across Chicago, NYC, Norwalk, and Detroit. You will guide campaigns, deliver high-quality research insights, and serve as the main liaison for key clients and internal teams.

You will drive project timelines, mentor junior staff, and contribute to proposals while expanding expertise in media analytics and audience measurement.

Qualifications

• 2+ years of client service market research experience with exposure to quantitative methodologies.
• Strong process and time management skills with ability to prioritize multiple deadlines.
• Proficient with Microsoft Office and ability to master other business tools including data management/cross tab tools.
• Strong attention to detail and ability to manage multiple work streams across teams.
• Excellent communication skills (verbal and written) with logical reasoning and problem solving.
• Growth mindset with initiative and can-do attitude.

Responsibilities

• Execute Media Solution projects and support higher complexity initiatives.
• Improve delivery efficiency without compromising quality.
• Develop understanding of media capabilities and analytics methods.
• Utilize tools and partners to complete studies from start to finish.
• Manage study setup, survey design, data analysis, reports, and presentations for mid-to-high complexity projects.
• Own project timelines and quality, collaborating with client teams and across departments.
• Lead meetings to scope projects and present data results to clients.
• Conduct data analysis and insights generation; lead storytelling and team guidance for reporting.
• Support proposal development with sales partners and tailor proposals as needed.
• Provide guidance to junior team members and be a day-to-day resource.
• Foster process improvements and a positive, inclusive environment.

Skills

Communication skills

Time management

Project management

Microsoft Office

Multitasking

Growth mindset

Education

Bachelor's degree in market research/marketing or related social science and analytic disciplines

Tools

Data management / cross tab tools

Job description

Job Details

Job Title: Manager, Client Service

Job Location: Hybrid- Chicago, New York City, Norwalk, Detroit

About the team: Our media effectiveness client service team are experts in understanding the changing media landscape. They help organizations optimize their media campaigns, identify target audiences, and measure the impact of their marketing efforts. With a focus on cutting edge technologies, audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media. Their global coverage and local expertise enable clients to better understand media audiences and their relationships with brands to optimize investment.

About the role

We are seeking a strategic, client-focused, and detail-oriented Manager to join our Client Service team in the Media Solutions group. This role is key to managing client relationships, overseeing the execution of media campaign research, and ensuring the delivery of exceptional service and high-quality insights. You will serve as a primary point of contact for key clients, collaborating closely with internal teams to drive media strategy, performance, and innovation.

Primary Responsibilities

• Responsible for the execution of Media Solution projects while supporting higher complexity projects and/or advising team members on completion of tasks
• Optimize efficiency of delivery without sacrifice of quality.
• Builds an understanding of our Media capabilities, solutions, and analytic methods; working to build Brand expertise.
• Utilize various tools and partners to complete studies from start to finish.
• Day to day tasks may include study setup, survey design, data analysis, report writing and presentation of results for med-high complexity projects.
• Owns and manages project timelines and quality, collaborating with client teams and across departments.
• Leads meetings to scope and kick off new projects as well as to present data results to our clients and their end clients.
• Conducts data analysis, insights generation, critical and analytical thinking; takes an active role in story building and can lead a team through reporting at varied levels of complexity.
• Actively seeks opportunities to support proposal development with sales partners. Can customize proposals with guidance.
• Provides guidance for junior project team members, serving as a go-to for day-to-day questions
• Exhibit critical thinking, seek process improvements, and foster a positive, inclusive environment.

Essential Knowledge & Experience

• 2+ years of professional experience in a client service market research role with exposure to quantitative methodologies
• Strong process and time management skills; capable of prioritizing and delivering against a volume of competing deadlines at a fast pace; prior project management experience
• Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., data management / cross tab and other proprietary tools)
• Strong detail-orientation with ability to manage multiple work streams and among multiple teams
• Excellent communication skills (verbal and written) with ability to use logical reasoning and problem solving
• Exhibits a growth mindset, a can-do attitude, and the ability to take initiative
• Bachelor’s degree in market research/marketing or related social science and analytic disciplines

Kantar Benefits

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Tuition Reimbursement, Commuter benefits
• Unlimited PTO

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager

The salary range for this role is $79,100.00 - $96.700 USD Annual. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.