Director, Client Service

kantar; New York (NY); Hybrid; USD 130,000 - 180,000; Full time

Benefits offered by this job

Medical plans

Health Savings Account

Dental and Vision

Wellness Program

401k with match

Tuition Reimbursement

Commuter benefits

Unlimited PTO

Job summary

Kantar is seeking a Director, Media Client Service to lead end-to-end research design and delivery for media and advertising effectiveness engagements in a hybrid New York environment.

The role blends research expertise with media measurement fluency, guiding senior client stakeholders and mentoring teams to raise the bar on rigor and storytelling in a fast-paced setting.

Qualifications

• 8-12+ years in market research/insights with research design and client delivery
• Strong quantitative methods including survey design and analysis
• Direct experience in media effectiveness measurement (brand lift, cross-platform)
• Ability to translate complex data into clear, actionable recommendations
• Proven client leadership, relationship management and team mentoring

Responsibilities

• Lead end-to-end research design and delivery for complex media effectiveness studies
• Translate client objectives into rigorous research frameworks guiding media strategy
• Synthesize data into clear narratives that drive performance insights
• Advise senior stakeholders on measurement strategy and learning agendas
• Apply cross-platform media measurement expertise (brand lift, attribution, audience insights)
• Oversee quality and consistency of research outputs and elevate team standards
• Mentor team members across levels and collaborate with product, data science and operations
• Identify new research opportunities and contribute to proposals and client growth

Skills

Research leadership

Quantitative methods

Survey design

Media measurement

Storytelling

Education

Bachelor's degree in marketing/business/social sciences/analytics

Tools

Statistical analysis

Job description

Job Details

Title: Director, Media Client Service
Location(s) (Hybrid): New York, Chicago, Boston, Norwalk, Atlanta

About the Role

We're looking for a research-first, media-savvy Director to lead end-to-end research design and delivery for media and advertising effectiveness engagements. This role blends deep market research expertise (questionnaire design, methodology, analysis, and insight storytelling) with strong media measurement fluency (cross-platform brand lift, addressable/CTV, digital ecosystems, and modern measurement frameworks). You'll serve as a trusted advisor to senior client stakeholders, translating business questions into rigorous research approaches, and turning complex datasets into clear, story-driven recommendations that shape media strategy. You'll also mentor and elevate teams-setting the bar for research quality, analytical rigor, and consultative client leadership.

Primary Responsibilities

• Lead end-to-end research design and delivery for complex media effectiveness studies, including methodology selection, survey design, and analytical approach
• Translate client business objectives into rigorous, insight-driven research frameworks that inform media strategy and decision-making
• Synthesize complex data into clear, compelling narratives that explain performance drivers and deliver actionable recommendations
• Serve as a trusted advisor to senior client stakeholders, guiding measurement strategy and campaign learning agendas
• Apply deep expertise in cross-platform media measurement (e.g., brand lift, attribution, audience insights across digital, CTV, and linear)
• Oversee quality, rigor, and consistency across all research outputs, establishing best practices and elevating team standards
• Mentor and develop team members, strengthening research, analytical, and storytelling capabilities across levels
• Partner cross-functionally (e.g., product, data science, operations) to deliver integrated, high-quality solutions
• Support account growth by identifying new research opportunities and contributing to proposals and client development

Essential Knowledge & Experience

• 8-12+ years of hands on experience in market research/insights, with demonstrated ownership of research design, analysis, and client-facing delivery (agency/supplier-side preferred)
• Strong expertise in quantitative research methods, including survey design, questionnaire development, and analytical interpretation
• Direct experience in media and advertising effectiveness measurement, including brand lift, cross-platform, and/or audience insights
• Proven ability to translate complex data into clear, insight-driven recommendations for senior stakeholders
• Strong client leadership skills, with experience managing relationships, influencing decisions, and navigating complex engagements
• Track record of mentoring and developing teams, elevating research rigor and consultative capabilities
• Excellent communication and storytelling skills, with the ability to present complex findings in a clear and compelling way, often to senior stakeholders
• Highly organized with strong prioritization skills; able to manage multiple workstreams while maintaining quality
• Bachelor's degree in a relevant field (e.g., marketing, business, social sciences, analytics)

Kantar Benefits

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Tuition Reimbursement, Commuter benefits
• Unlimited PTO

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever-shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society.