Director, Client Service

Kantar Group Limited; World Trade Center (NY); Hybrid; USD 102,000 - 125,000; Full time

Benefits offered by this job

Medical plans

Health Savings Account

Dental and Vision

Wellness program

401k with match

Tuition reimbursement

Commuter benefits

Unlimited PTO

Job summary

Kantar Group Limited in New York, Chicago, Boston, Norwalk, and Atlanta seeks a Director, Media Client Service to lead end-to-end research design and delivery for media and advertising effectiveness engagements in a hybrid work model.

The role blends market research expertise with media measurement fluency, translating business questions into rigorous research approaches and turning complex datasets into clear, story-driven recommendations for senior clients.

Qualifications

• 8-12+ years of hands on experience in market research/insights, with demonstrated ownership of research design, analysis, and client-facing delivery (agency/supplier-side preferred)
• Strong expertise in quantitative research methods, including survey design, questionnaire development, and analytical interpretation
• Direct experience in media and advertising effectiveness measurement, including brand lift, cross-platform, and/or audience insights
• Proven ability to translate complex data into clear, insight-driven recommendations for senior stakeholders
• Strong client leadership skills, with experience managing relationships, influencing decisions, and navigating complex engagements
• Track record of mentoring and developing teams, elevating research rigor and consultative capabilities
• Excellent communication and storytelling skills, with the ability to present complex findings in a clear and compelling way, often to senior stakeholders
• Highly organized with strong prioritization skills; able to manage multiple workstreams while maintaining quality
• Bachelor's degree in a relevant field (e.g., marketing, business, social sciences, analytics)

Responsibilities

• Lead end-to-end research design and delivery for complex media effectiveness studies, including methodology selection, survey design, and analytical approach
• Translate client business objectives into rigorous, insight-driven research frameworks that inform media strategy and decision-making
• Synthesize complex data into clear, compelling narratives that explain performance drivers and deliver actionable recommendations
• Serve as a trusted advisor to senior client stakeholders, guiding measurement strategy and campaign learning agendas
• Apply deep expertise in cross-platform media measurement (e.g., brand lift, attribution, audience insights across digital, CTV, and linear)
• Oversee quality, rigor, and consistency across all research outputs, establishing best practices and elevating team standards
• Mentor and develop team members, strengthening research, analytical and storytelling capabilities across levels
• Partner cross-functionally (e.g., product, data science, operations) to deliver integrated, high-quality solutions
• Support account growth by identifying new research opportunities and contributing to proposals and client development

Job description

Job Details Title: Director, Media Client Service Location(s) (Hybrid): New York, Chicago, Boston, Norwalk, Atlanta

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

About the Role

We're looking for a research-first, media-savy Director to lead end-to-end research design and delivery for media and advertising effectiveness engagements. This role blends deep market research expertise (questionnaire design, methodology, analysis, and insight storytelling) with strong media measurement fluency (cross-platform brand lift, addressable/CTV, digital ecosystems, and modern measurement frameworks). You'll serve as a trusted advisor to senior client stakeholders, translating business questions into rigorous research approaches, and turning complex datasets into clear, story-driven recommendations that shape media strategy. You'll also mentor and elevate teams—setting the bar for research quality, analytical rigor, and consultative client leadership.

Primary Responsibilities

• Lead end-to-end research design and delivery for complex media effectiveness studies, including methodology selection, survey design, and analytical approach
• Translate client business objectives into rigorous, insight-driven research frameworks that inform media strategy and decision-making
• Synthesize complex data into clear, compelling narratives that explain performance drivers and deliver actionable recommendations
• Serve as a trusted advisor to senior client stakeholders, guiding measurement strategy and campaign learning agendas
• Apply deep expertise in cross-platform media measurement (e.g., brand lift, attribution, audience insights across digital, CTV, and linear)
• Oversee quality, rigor, and consistency across all research outputs, establishing best practices and elevating team standards
• Mentor and develop team members, strengthening research, analytical and storytelling capabilities across levels
• Partner cross-functionally (e.g., product, data science, operations) to deliver integrated, high-quality solutions
• Support account growth by identifying new research opportunities and contributing to proposals and client development

Essential Knowledge & Experience

• 8-12+ years of hands on experience in market research/insights, with demonstrated ownership of research design, analysis, and client-facing delivery (agency/supplier-side preferred)
• Strong expertise in quantitative research methods, including survey design, questionnaire development, and analytical interpretation
• Direct experience in media and advertising effectiveness measurement, including brand lift, cross-platform, and/or audience insights
• Proven ability to translate complex data into clear, insight-driven recommendations for senior stakeholders
• Strong client leadership skills, with experience managing relationships, influencing decisions, and navigating complex engagements
• Track record of mentoring and developing teams, elevating research rigor and consultative capabilities
• Excellent communication and storytelling skills, with the ability to present complex findings in a clear and compelling way, often to senior stakeholders
• Highly organized with strong prioritization skills; able to manage multiple workstreams while maintaining quality
• Bachelor's degree in a relevant field (e.g., marketing, business, social sciences, analytics)

Benefits

• We provide a comprehensive, highly competitive benefits package, including Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Tuition Reimbursement
• Commuter benefits
• Unlimited PTO

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world. And because we know people, we like to make sure our own people are being looked after as well.

Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The salary range for this role is $102,200 - $124,933 USD Annual. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.

Privacy and Legal Statement: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited ("Kantar"). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager.

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.