Manager, Client Experience

Weber Shandwick; San Francisco (CA); On-site; USD 74,000 - 88,000; Full time

Job summary

Weber Shandwick in San Francisco is looking for a Manager, Client Experience to join our West Technology practice, supporting clients ranging from the most influential tech brands in the world to fast-growing disruptors. The role combines strategic counsel with hands-on media relations and content creation across digital, social, and traditional channels.

You will mentor junior team members, manage projects across integrated campaigns, and distill complex AI and enterprise technology concepts

Qualifications

• 4-6 years of experience in the technology sector; agency experience is preferred.
• Bachelor's degree in Communications, Journalism, or a related discipline.
• Track Record: Proven success leading projects from start to finish and working with integrated teams.

Responsibilities

• Serve as a key team member on multiple lines of business, managing projects and contributing to integrated communication strategies.
• Provide daily client counsel and clear, strategic recommendations under the guidance of senior leaders.
• Draft a wide range of media materials, including press releases, pitch notes, messaging documents, proposals, and bylined articles.
• Execute integrated communications strategies for major technology campaigns, translating insights into compelling programs.
• Bring to life compelling story ideas for clients, media, and influencers, specifically targeting business, technology, and enterprise press.
• Source earned media results on behalf of the client by identifying appropriate contacts, writing persuasive pitches, and building media relationships.
• Stay current on the dynamic media landscape and how and why tech stories travel.
• Mentor junior team members, fostering a culture of curiosity, inclusivity, and high performance.
• Serve as a key participant in client meetings and presentations, building trust and rapport.
• Trend-spot across the technology category (especially AI, computing, and enterprise solutions) to identify new opportunities.

Skills

Strategic Mindset

Media Savvy

Subject Matter Expertise

Communication

Client Service

Collaboration

Proactivity

Critical Thinking

Integrity

Education

Bachelor's degree in Communications, Journalism, or related discipline

Job description

Agency

Weber Shandwick

Job Function

Communications and PR

Job Subfunction

Public Relations

Job Description

Manager, Client Experience, Technology

San Francisco

Weber Shandwick is looking for a Manager, Client Experience to join our West Technology practice to support clients ranging from the most influential tech brands in the world to fast-growing disruptors.

We are seeking a Manager, who is passionate about the way technology is reshaping how we work and live, and who obsessively follows how the industry is rapidly evolving. The ideal candidate understands that today's storytelling requires a sophisticated, integrated approach that extends beyond traditional media relations to encompass social media, influencer engagement, and owned content. You will have a foundational experience in AI, computing, and/or enterprise technology, with a proven ability to distill complex concepts into clear and compelling narratives at the intersection of business, technology, and culture. The ideal candidate has previous project and team management experience, brings existing media relationships, and is a curious, creative, and collaborative individual.

What You Will Be Doing

• Serve as a key team member on multiple lines of business, managing projects and contributing to integrated communication strategies.
• Provide daily client counsel and clear, strategic recommendations under the guidance of senior leaders.
• Draft a wide range of media materials, including press releases, pitch notes, messaging documents, proposals, and bylined articles.
• Execute integrated communications strategies for major technology campaigns, translating insights into compelling programs.
• Bring to life compelling story ideas for clients, media, and influencers, specifically targeting business, technology, and enterprise press.
• Source earned media results on behalf of the client by identifying appropriate contacts, writing persuasive pitches, and building media relationships.
• Stay current on the dynamic media landscape and how and why tech stories travel.
• Mentor junior team members, fostering a culture of curiosity, inclusivity, and high performance.
• Serve as a key participant in client meetings and presentations, building trust and rapport.
• Trend-spot across the technology category (especially AI, computing, and enterprise solutions) to identify new opportunities.

Competencies

• Strategic Mindset:Ability to support the development of impactful earned media programs by uncovering and applying insights.
• Media Savvy:A deep understanding of how to engage media in ways that drive standout client outcomes, paired with strong media relationships.
• Subject Matter Expertise:Knowledge of AI, computing, and/or enterprise technology, with the ability to translate technical jargon into accessible, compelling stories.
• Communication:Excellent oral and written communication skills.
• Client Service:A client-focused approach and the ability to build trust and rapport across all levels.
• Collaboration:Strong relationship-building skills and the ability to work effectively within integrated teams.
• Proactivity:A relentless pursuit of new and innovative ideas and strategies.
• Critical Thinking:The ability to ask probing questions and anticipate client and team needs.
• Integrity:Sound business and professional ethics.

Qualifications

• Years Experience:4-6 years of experience in the technology sector; agency experience is preferred.
• Education:Bachelor's degree in Communications, Journalism, or a related discipline.
• Track Record:Proven success leading projects from start to finish and working with integrated teams.

74,000-88,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

74,000-88,000