Manager, Claims Workers Compensation

AmTrust Financial Services; Scottsdale (AZ); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A leading company in commercial insurance is seeking a Workers' Compensation Claims Manager to oversee claims processing and staff supervision. This hybrid position in Scottsdale, AZ offers competitive compensation and a sign-on bonus. The ideal candidate will have extensive experience in the workers' compensation insurance industry, particularly in California claims, and strong leadership skills to manage the team effectively.

Benefits

Medical & Dental Plans

Life Insurance

401(k) Savings Plans

Paid Time Off

Health Care Flexible Spending

Dependent Care

Qualifications

• 10+ years of experience in the workers' compensation insurance industry.
• Valid adjuster's license or ability to obtain one.

Responsibilities

• Oversee handling of all aspects of assigned claims.
• Conduct regular quality audits of staff work.
• Analyze and approve workers' compensation claims.

Skills

Leadership

Decision-making

Communication

Job description

Overview

AmTrust Financial Services, a fast-growing commercial insurance company, has an immediate need for a Workers' Compensation Claims Manager. The Workers' Compensation Claims Manager is responsible for supervising activities within the worker compensation lost time claims department. This may include supervising administrative tasks and staff or overseeing the investigation of insurance claims involving workers' compensation, property, or casualty claims based on coverage, appraisal, and verifiable injury or damage. This position involves direct handling of tasks and/or claims in addition to staff supervision. The WC Claims Manager reports to the WC Director.

This will be a hybrid position out of our Scottsdale, AZ office.

Up to $20,000 Sign-On Bonus Available!

Responsibilities

1. Oversee handling of all aspects of assigned claims, including reserving, communication, documentation, evaluation, negotiation, and settlement.
2. Ensure all claims, eligible or ineligible for payment, meet quality, production standards, and specifications.
3. Ensure claim processing aligns with applicable policies, procedures, and department guidelines.
4. Analyze and approve workers' compensation claims.
5. Conduct regular quality audits of staff work, record results, and counsel staff to meet or exceed standards.
6. Prepare periodic reports and monitor system reports to ensure compliance with corporate and regulatory standards.
7. Establish and implement controls to maintain or improve work quality.
8. Review and analyze processes, procedures, and workflows to identify opportunities for improvement and efficiency.

Qualifications

• 10+ years of experience in the workers' compensation insurance industry handling California claims.
• Valid adjuster's license in appropriate jurisdictions or ability to obtain one.
• Experience specifically in California jurisdiction.
• Experience managing claim professionals successfully.
• Strong leadership skills.
• Ability to develop partnerships.
• Technical knowledge of workers’ compensation policies, coverages, and exposures.
• Experience managing catastrophic injuries proactively.
• Ability to analyze data and communicate trends effectively.
• Decision-making skills to positively impact change.
• Comprehensive knowledge of claim procedures, technology, and relevant laws and regulations.
• Excellent written and verbal communication skills.
• Ability to mentor staff and promote positive claim performance behaviors.
• Professional demeanor and effective interpersonal skills.
• Ability to prioritize and multitask in a team environment.
• Willingness to travel.
• SIP certification where required.

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What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance (including coverage for eligible spouses & children), Health Care Flexible Spending, Dependent Care, 401(k) Savings Plans, and Paid Time Off.

We strive to create a diverse and inclusive culture where all employees' thoughts and ideas are valued. This includes respect for human differences such as race, ethnicity, gender, sexual orientation, culture, religion, or disabilities.

AmTrust values excellence and recognizes that embracing diverse backgrounds, skills, and perspectives helps us maintain a competitive advantage and be an employer of choice. Diversity is integral to who we are, how we operate, and our future outlook.