Manager, Claims - Field Property (Downstate New York - WFH)

Nationwide; New York (NY); Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Pension plan

Job summary

Nationwide is seeking a proven claims leader to manage a property claims unit within a geographic area in the Downstate New York region. You will review, adjust and pay property damage claims, ensuring exceptional service and alignment with cost objectives.

The ideal candidate brings eight years in claims, strong leadership and a track record of developing teams, with licensing requirements and knowledge of best practices.

Qualifications

• Undergraduate degree preferred or higher.
• Experience in claims settlement, handling or management is required.
• Licensing and claims certification training may be required.

Responsibilities

• Supports claims performance improvement by participating in special claims initiatives.
• Participates in local claims teams to improve cross-discipline coordination.
• Coordinates resources with other functions such as QA, fraud, subrogation and legal.
• Monitors and manages unit performance objectives.
• Delivers an outstanding customer service experience to Nationwide customers.
• Leads associates, including performance management and development.

Skills

Strong claims knowledge

Property experience

Proven leadership

Mentor and coaching

Customer service

Conflict resolution

Organization

Adaptability

Ambiguity handling

Education

Undergraduate degree

Job description

If you\'re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide\'s Property and Casualty team could be the place for you! At Nationwide®, \"on your side\" goes beyond just words. Our customers and partners are at the center of everything we do and we\'re looking for associates who are passionate about delivering extraordinary care.

This position can be staffed in the Downstate New York area

Relocation assistance may be available for qualified candidates who reside more than 50 miles outside of the territory.

This leadership position will require someone who can:

• Lead - energize others and share leadership.
• Innovate - solve needs in ways people have not yet imagined.
• Adapt - anticipate and embrace change.

The ideal candidate will possess:

• Strong claims knowledge, Property experience is preferred
• Proven leadership (informal or formal), including mentor and/or coaching skills
• Strong customer service and conflict resolution competency
• Excellent organization and adaptability skills
• Can work through ambiguity

PLEASE NOTE that CAT duty is a requirement of this role

• Medical
• Dental
• Vision
• 401k with company match
• Company-paid Pension plan
• Paid time off
• and more!

Job Description Summary

No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you!

As a Manager, you\'ll lead a claims unit within a geographic area. This includes reviewing, adjusting and paying property damage claims. Other responsibilities include handling customer satisfaction, expense control, supervising loss cost objectives and supporting cross-functional and cross-claims specialty coordination. You also may lead local recruiting teams and partner with Human Resources and claims leadership to develop an annual workforce plan.

Key Responsibilities:

• Supports claims performance improvement by participating in special claims initiatives.
• Participates in local claims teams to improve cross-discipline coordination.
• Coordinates resources with other functions such as quality assurance, fraud, subrogation, claims legal, service center/call center and corporate support staff.
• Manages support resources/vendor as needed (Property Repair Network, etc.)
• Conducts quality assurance file reviews and implements team recommendations.
• Monitors and manages unit performance objectives.
• Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers.
• Resolves customer complaints according to Best Practices. Monitors customer satisfaction to drive action plans for improvement.
• Identifies, develops and retains associates who have the potential for or are ready to fill critical roles in the organization.
• Leads associates, including performance management, salary planning and administration, training and development, workflow planning, hiring and placement and disciplinary actions.
• May perform other responsibilities as assigned.

Reporting Relationships: Reports to the Claims Director.

Typical Skills and Experiences:

Education: Undergraduate degree or post-graduate studies preferred.

License/Certification/Designation: State licensing where required. Successful completion of required/applicable claims certification training/classes.

Experience: Eight years related experience in claims settlement, handling or management. Supervisory, training and/or claims consulting experience preferred.

Knowledge, Abilities and Skills: In-depth knowledge of claims files handling, investigation and settlement processes and procedures. Legal issues/litigation process as it relates to claims. Best claims practices and quality file review procedures. Insurance industry operations including understanding of sales and underwriting functions. Claims operations practices, procedures and related systems.

Excellent customer focus to proactively identify and understand customer needs. Verbal and written communication skills for frequent contact with claims representatives, claimants, policyholders, claims field management.

Demonstrated decision-making skills, including the ability to recognize, analyze and improve claims performance situations such as loss control, adjusted loss expense, customer satisfaction, employee development and engagement. Ability to supervise and train claims representative in all aspects of claims processes. Effective communication skills vital for customer contact, reaching resolution, presentations, project management and personnel management. Ability to make decisions, priori