Manager, Claims - Field Property (Downstate New York - WFH)

Nationwide Mutual Insurance Company; New York (NY); Hybride; USD 97 000 - 180 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401k with company match

Pension plan

Paid time off

Résumé du poste

Nationwide Mutual Insurance Company is seeking a Manager, Claims - Field Property in New York to lead a claims unit, oversee property damage investigations, adjustments and payments, and drive cross-functional collaboration across quality assurance, subrogation, and claims leadership. This role emphasizes people management, workforce planning, and exceptional customer service.

Ideal candidates have extensive claims management experience, leadership skills, and the ability to supervise staff,

Qualifications

• Bachelor’s degree or higher preferred and substantial claims management experience.
• Eight years related experience in claims settlement, handling or management.
• Strong leadership, supervisory and staff development capabilities.

Responsabilités

• Lead a claims unit within a geographic area and oversee property damage claims.
• Review, adjust, and pay claims while ensuring best practices and customer satisfaction.
• Supervise workforce planning, training, and development; manage performance and salary planning.

Connaissances

Leadership

Claims knowledge

Customer service

Communication

Training & development

Formation

Undergraduate degree

Outils

Claims software

PC skills

Description du poste

Job Description Summary

No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you! As a Manager, you'll lead a claims unit within a geographic area. This includes reviewing, adjusting and paying property damage claims. Other responsibilities include handling customer satisfaction, expense control, supervising loss cost objectives and supporting cross-functional and cross-claims specialty coordination. You also may lead local recruiting teams and partner with Human Resources and claims leadership to develop an annual workforce plan.

Benefits Include: Medical, Dental, Vision, 401k with company match, Company-paid Pension plan, Paid time off and more! #LI-JJ1 #LI-Remote

Job Description Key Responsibilities:

Supports claims performance improvement by participating in special claims initiatives. Participates in local claims teams to improve cross-discipline coordination. Coordinates resources with other functions such as quality assurance, fraud, subrogation, claims legal, service center/call center and corporate support staff. Manages support resources/vendor as needed (Property Repair Network, etc.) Conducts quality assurance file reviews and implements team recommendations. Monitors and manages unit performance objectives. Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers. Resolves customer complaints according to Best Practices. Monitors customer satisfaction to drive action plans for improvement. Identifies, develops and retains associates who have the potential for or are ready to fill critical roles in the organization. Leads associates, including performance management, salary planning and administration, training and development, workflow planning, hiring and placement and disciplinary actions. May perform other responsibilities as assigned.

Reporting Relationships:

Reports to the Claims Director.

Typical Skills and Experiences:

Education: Undergraduate degree or post-graduate studies preferred. License/Certification/Designation: State licensing where required. Successful completion of required/applicable claims certification training/classes. Experience: Eight years related experience in claims settlement, handling or management. Supervisory, training and/or claims consulting experience preferred. Knowledge, Abilities and Skills: In-depth knowledge of claims files handling, investigation and settlement processes and procedures. Legal issues/litigation process as it relates to claims. Best claims practices and quality file review procedures. Insurance industry operations including understanding of sales and underwriting functions. Claims operations practices, procedures and related systems. Excellent customer focus to proactively identify and understand customer needs. Verbal and written communication skills for frequent contact with claims representatives, claimants, policyholders, claims field management. Demonstrated decision‑making skills, including the ability to recognize, analyze and improve claims performance situations such as loss control, adjusted loss expense, customer satisfaction, employee development and engagement. Ability to supervise and train claims representative in all aspects of claims processes. Effective communication skills vital for customer contact, reaching resolution, presentations, project management and personnel management. Ability to make decisions, prioritize and set strategic directions. Ability to organize and take care of a variety of situations, discern problems and recommend/implement resolutions. Proficient use of personal computer, including claims and business software. Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the business unit executive and HR Business Partner.

Values:

Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Not Eligible (Exempt) Working Conditions: Office or field claims environment. May require ability to sit and use telephone and personal computer for extended periods of time. Able to make physical inspection of accident scenes and property and/or property loss sites; climb ladders, balance at various heights, stoop, and bend and/or crawl to inspect vehicles and/or structures. Able to work outside in all types of weather and be willing to work irregular hours and to travel with possible overnight requirements. Must be available to work catastrophes (CAT) requiring travel to CAT sites with multiple on‑site responsibilities and/or for extended periods of time; including holidays and weekends. Must have a valid driver’s license with satisfactory driving record in accordance with Nationwide standards. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro‑rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company‑paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means. Nationwide pays on a geographic‑specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part‑Time Roles: Please be aware that the salary ranges listed below reflect full‑time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full‑time schedule. The national salary range for Manager, Claims - Field Property : $97,000.00-$180,000.00 The expected starting salary range for Manager, Claims - Field Property : $97,000.00 - $145,000.00 At Nationwide, we find purpose in protecting people, businesses and futures with extraordinary care – and we’ve been doing that since 1926. Our financial strength and caring culture extend beyond our associates into the communities we serve. You really can feel the difference at Nationwide, which is why we continue to be named one of the Fortune 100 Best Companies To Work For. Check out why others think we're a great place to work, too, and let us know – can you see yourself at Nationwide? #claims For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.