Manager, Claims

Markel Service Inc.; Plano (TX); Hybrid; USD 92,000 - 191,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Employee Stock Purchase Plan

PTO and holidays

Parental leave

Job summary

Markel is seeking an experienced Senior Claims Examiner to lead a team handling excess non-construction claims with bodily injury and property damage. The role reports to a Senior Director in Casualty Claims and drives objectives, performance, and training across staff.

The position requires a minimum of 10 years in claims, strong leadership, and proven ability to review coverage, reserves, and settlements. Hybrid work and opportunities for growth are offered along with comprehensive benefits.

Qualifications

• Minimum of 10 years of claims handling experience.
• Experience managing claims examiners at the Senior Claims Examiner and/or Executive Claims Examiner level.
• Strong leadership and coaching skills.
• Ability to review policies, determine coverage and reserves.

Responsibilities

• Monitor and direct new loss assignments for excess non-construction claims
• Confirm coverage of claims by reviewing policies and documents submitted in support of claims
• Review and approve correspondence and reports including coverage position letters and Large Loss Reports
• Review and approve reserves and settlements in excess of the authority of the handling examiner
• Assess and evaluate individual examiner and team performance, provide feedback, and address training needs
• Make recommendations concerning reserve changes to senior management
• Participate in review and discussion of large loss activity in the construction book with stakeholders
• Ensure adherence to Fair Claims Practices regulations and internal objectives
• Prepare and distribute reports by collecting and summarizing information
• Assist in budgets, expenses evaluation and resource assessment
• Foster relationships with Underwriting and Actuarial teams
• Identify industry and coverage trends
• Promote relationships with customers and channel partners
• Participate in special projects and travel as required

Skills

People management

Claims expertise

Budgeting

Strategic communication

Education

Bachelor’s degree or equivalent work experience

JD/advanced degree/technical degree preferred

Job description

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special!

This position will be responsible for managing a team of team of examiners handling a variety of excess non-construction claims involving bodily injury and property damage. This position will oversee the resolution of claims with low to high complexity and provide direction, coaching, and training. This position will report to a Senior Director in the Casualty Claims group and be responsible for conveying the organization’s objectives and priorities to staff and measure progress towards stated goals.

Responsibilities

• Monitor and direct new loss assignments for excess non-construction claims
• Confirm coverage of claims by reviewing policies and documents submitted in support of claims
• Review and approve correspondence and reports including coverage position letters and Large Loss Reports
• Review and approve reserves and settlements in excess of the authority of the handling examiner
• Assess and evaluate individual examiner and team performance, provide feedback, and address training needs
• Make recommendations concerning reserve changes to senior management
• Participate in review and discussion of large loss activity in the construction book with interested stakeholders (Underwriting, Actuarial, Executive Management)
• Ensure that team adheres to Fair Claims Practices regulations and internal performance objectives
• Prepare and distribute reports by collecting and summarizing information
• Assist in preparation of budgets, evaluation of expenses, and assessment of resource needs
• Foster and encourage strong relationships with internal stakeholders (Underwriting, Actuarial)
• Assist in identifying industry and coverage trends
• Promote and enhance strong relationships with customers and channel partners
• Participate in special projects as requested
• Travel to other claim offices, mediations, trials, and conferences as required

Education

• Bachelor’s degree or equivalent work experience JD, advanced degree, or focused technical degree preferred

Certification

• Must have or be eligible to receive claims adjuster license
• Insurance certifications or affiliation with industry group preferred

Work Experience

• Minimum of 10 years of claims handling experience or equivalent combination of education and experience
• Experience in managing claims examiners at the Senior Claims Examiner and/or Executive Claims Examiner level

Work Authorization

• #LI-Hybrid #LI-SY US
• Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information

The salary range for this position is $91,500.00 - $190,500.00. The posted salary range reflects the lowest and highest base salary applicable to this role across our U.S. locations. Individual offers are determined based on geographic location, experience, qualifications, internal equity, and other job-related factors. As a result, the salary offered for a specific location will fall within a narrower range than the overall range displayed in this posting. This position may also be eligible to participate in the Company's annual incentive plan.

Who we are

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We’re all about people | We win together | We strive for better We enjoy the everyday | We think further

What’s in it for you

• In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.
• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Equal Opportunity

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Accommodations

Should you require any accommodation through the application process, please send an e-mail to the [e-mail].