Claims Examiner

Markel Service Inc.; Red Bank (NJ); On-site; USD 62,000 - 107,000; Full time

Job summary

Markel Corporation in the United States is seeking a claims professional to resolve average complexity, low to mid-exposure claims. You will investigate, evaluate, negotiate, and resolve assigned claims, with decision authority within your scope across multiple product lines.

The role emphasizes collaboration with Underwriting, Finance, Actuarial and IT, and requires strong customer service and analytical skills. Education includes a high school diploma with a preference for a Bachelor's degree.

Qualifications

• High school diploma required.
• Bachelor's degree preferred.
• Claims adjuster license required or eligible.
• Experience or understanding of insurance claims and legal services helpful.
• Claims technical knowledge across product lines.
• Understanding of insurance policy types across product lines.
• Excellent customer service skills.
• Excellent written and oral communication skills.
• Excellent analytical and problem solving skills.
• Excellent organization and time management skills.
• Ability to deliver outstanding customer service to internal and external customers.
• Ability to work collaboratively in a team environment.
• Ability to work autonomously with minimal direction.
• Ability to take initiative and think strategically and creatively.
• Strong desire for continuous improvement.
• Intermediate Microsoft Office skills (Excel, Outlook, PowerPoint, Word).

Responsibilities

• Investigate, evaluate, negotiate and resolve assigned claims.
• Analyze and determine direction on coverage, investigation, evaluation and resolution of claims.
• Make recommendations regarding reserve changes to Management.
• Recognize potential exposures on claims and alert Management and internal partners.
• Prepare and distribute claim reports.
• Mentor with senior examiners and managers to observe negotiation strategies and practices.
• Collaborate with departments across Markel including Claims Vendor Management, Finance, Actuarial, Risk Management and IT.
• Travel to other claim offices and conferences as needed.

Job description

What part will you play?

If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special!

This position will be responsible for the resolution of claims of average complexity and low to mid exposure. The primary responsibilities include investigating, evaluating, negotiating and resolving assigned claims. The position will have responsibility for decision making within their authority and work under the general direction from their manager.

• Analyze and determine appropriate direction on coverage, investigation, evaluation and resolution of claims.
• Make recommendations regarding reserve changes to Management.
• Recognize potential exposures on claims and prepare appropriate alerts to Management and internal business partners.
• Adhere to Fair Claims Practices Regulations and claims handling guidelines.
• Prepare and distribute claim reports.
• Participate fully in training, development programs, and learning opportunities across Claims.
• Build strong relationships with internal stakeholders including Underwriting.
• Contribute to strong customer relationships by delivering top-notch service.
• Support special projects as assigned, learning cross-functional collaboration within Claims.
• Mentor with senior examiners and managers to observe negotiation strategies and claim resolution practices.
• Collaborate with departments across Markel including Claims Vendor Management, Finance, Actuarial, Risk Management, and IT.
• Travel to other claim offices and conferences as needed.

Education: High school diploma required. Bachelor's degree preferred.

Certification: Must have or be eligible to receive claims adjuster license.

• Understanding of insurance claims and legal services landscape a plus.
• Claims technical skills and an understanding for product lines.
• Understanding of insurance policy types across product lines.
• Excellent customer service skills.
• Excellent written and oral communication skills.
• Excellent analytical and problem solving skills.
• Excellent organization and time management skills.
• Ability to deliver outstanding customer service to both internal and external customers.
• Ability to work collaboratively and in a team environment.
• Ability to work autonomously and requiring minimal direction/oversight.
• Ability to take initiative and think strategically and creatively.
• High Strong desire for continuous improvement.
• Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, and Word)

US Work Authorization US Work Authorization required.

Markel does not provide visa sponsorship for this position, now or in the future.

Pay information: The salary range for this position is $62,400 - $107,250. The posted salary range reflects the lowest and highest base salary applicable to this role across our U.S. locations. Individual offers are determined based on geographic location, experience, qualifications, internal equity, and other job-related factors. As a result, the salary offered for a specific location will fall within a narrower range than the overall range displayed in this posting. This position may also be eligible to participate in the Company's annual incentive plan.

Who we are: Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We’re all about people | We win together | We strive for better We enjoy the everyday | We think further

What’s in it for you: In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Should you require any accommodation through the application process, please send an e-mail to the [e-mail].