Associate Claims Examiner

Markel Service Inc.; Richmond (VA); Hybrid; USD 38,000 - 66,000; Full time

Benefits offered by this job

Hybrid work schedule (3 days in office

2 days remote

Health, dental, and vision insurance

401(k) with employer match

Employee Stock Purchase Plan

Job summary

Markel Group is seeking an Associate Claims Examiner to begin a career in investigating, evaluating, and resolving claims. The role emphasizes high‑quality customer service, strong communication, and teamwork, with training and mentorship from senior staff.

Located in the United States, the position offers hybrid work arrangements (3 days in office, 2 days remote), with salary ranging from $27.84 to $47.84 per hour. A license or eligibility is required to advance in claims handling.

Qualifications

• High school diploma required; bachelor's degree preferred.
• Must have or be eligible to receive a claims adjuster license.
• Understanding of insurance industry and claims handling is a plus.
• Excellent written and oral communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work collaboratively in a team and autonomously.

Responsibilities

• Investigate, evaluate, negotiate and resolve assigned claims.
• Review claim information to determine coverage and next steps.
• Assist with evaluating potential exposures and alert internal partners.
• Adhere to Fair Claims Practices Regulations and guidelines.
• Prepare and distribute claim reports.
• Participate in training and cross-functional learning within Claims.
• Build relationships with internal stakeholders including Underwriting.
• Deliver strong customer service and support special projects.

Skills

Customer service

Communication skills

Analytical thinking

Time management

Team collaboration

Microsoft Office

Education

High school diploma

Bachelor's degree preferred

Claims adjuster license or eligibility

Tools

Microsoft Office

Job description

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special!

This position will be responsible for the resolution of low complexity and low exposure claims and provide support to other team members as directed. This position will work closely with their manager to train and develop fundamental claims handling skills. As an Associate Claims Examiner, you’ll begin your career learning how to investigate, evaluate, and help resolve claims.

Primary responsibilities

• Investigate, evaluate, negotiate and resolve assigned claims.
• Review claim information to determine coverage and recommend appropriate next steps.
• Assist with evaluating potential exposures on claims and alerting Management or internal partners when needed.
• Adhere to Fair Claims Practices Regulations and claims handling guidelines.
• Prepare and distribute claim reports.
• Participate fully in training, development programs, and learning opportunities across Claims.
• Build strong relationships with internal stakeholders including Underwriting.
• Contribute to strong customer relationships by delivering top-notch service.
• Support special projects as assigned, learning cross-functional collaboration within Claims.
• Mentor with senior examiners and managers to observe negotiation strategies and claim resolution practices.
• Collaborate with departments across Markel including Claims Vendor Management, Finance, Actuarial, Risk Management, and IT.
• Travel to other claim offices and conferences as needed.

Education

High school diploma required. Bachelor's degree preferred.

Certification

Must have or be eligible to receive claims adjuster license.

Qualifications

• Understanding of insurance industry and claims a plus.
• Excellent customer service skills.
• Excellent written and oral communication skills.
• Excellent analytical and problem‑solving skills.
• Excellent organization and time management skills.
• Ability to deliver outstanding customer service to both internal and external customers.
• Ability to work collaboratively and in a team environment.
• Ability to work autonomously and requiring minimal direction/oversight.
• Ability to take initiative and think strategically and creatively.
• Strong desire for continuous improvement.
• Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, and Word).

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information

The salary range for this position is $27.84/hr - $47.84/hr. The posted salary range reflects the lowest and highest base salary applicable to this role across our U.S. locations. Individual offers are determined based on geographic location, experience, qualifications, internal equity, and other job‑related factors. As a result, the salary offered for a specific location will fall within a narrower range than the overall range displayed in this posting. This position may also be eligible to participate in the Company's annual incentive plan.

Who we are

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We’re all about people | We win together | We strive for better We enjoy the everyday | We think further

What’s in it for you

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life. All full‑time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave. Markel offers hybrid working schedules of 3 days in the office and 2 days remote.

Equal‑opportunity employer

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

No agencies please.