Manager, Change Management

Gap Inc.; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Gap Inc. is seeking a Change Management Manager to drive organizational changes and ensure successful adoption of new processes. This role involves developing training programs, assessing impacts, and engaging with stakeholders to navigate complex transformations effectively. Ideal candidates will have strong change management skills, project management experience, and a collaborative approach to working with diverse teams.

Qualifications

• Experience as an organizational change manager or business analyst.
• Results-oriented approach and ability to manage multiple priorities.
• Passion for change management and ability to build effective relationships.

Responsibilities

• Conduct change impact assessments and provide consolidated views.
• Develop and deliver training programs for employees.
• Track and measure success metrics for change initiatives.

Skills

Change Management

Project Management

Instructional Design

Communication

Interpersonal Skills

Data Analysis

Education

Undergraduate qualifications in Human Resources, Psychology, Organization Development, Business or related field

Certification in Change Management (e.g., Prosci)

Tools

MS Excel

PowerPoint

SharePoint

Microsoft Forms

Job description

About the RoleIf you’re passionate about helping people adapt to complex organizational change, this is the role for you. As an active part of our Change Management working group, the Change Management Manager will enable the people side of change, with a specific focus on helping people adapt to new processes, roles and ways of working in order to take our business forward. As we evolve our operating model and digitize our workflows, our people need the awareness, knowledge, role clarity and training to grow and succeed; The Change Manager plays a pivotal role in driving organizational change and ensuring the successful adoption of new processes, systems, and improvements. This role involves collaborating with various functions to understand their needs, assessing the impact of proposed changes, and developing strategies to manage these changes effectively. The Change Manager is also responsible for creating and delivering communication materials, developing training programs, and providing support to employees throughout the change process.What You'll Do

• Conduct change impact and readiness assessments across all workstreams, including population impacted, nature of change and timing; derive insights from data and share a consolidated view of impact to inform change planning.
• Track and measure success metrics for change work.
• Assess change needs across different stakeholder groups from data and focus groups.
• Build change plans to support delivery of change – engage stakeholders, assign accountability, agree timing and build into overall Change plans.
• Create and deliver clear communication materials about changes; ensure synchronization of impact and messaging where multiple changes are hitting the same teams at the same time.
• Develop and deliver training programs to support employees in adapting to changes.
• Monitor and report on the progress of change initiatives.
• Identify opportunities for continuous improvement.
• Provide input & reporting/dashboard updates to Change Leader for governance purposes; articulate issues and risks as needed.
• Liaise with other change managers as needed (for example in Brand teams, Technology/PdM teams)

Who You Are

• Undergraduate qualifications in Human Resources, Psychology, Organization Development, Business or another related field
• Certification in Change Management (e.g., Prosci).
• Experience in project management.
• Experience in instructional design and developing training courses and material (including PowerPoint documents, SharePoint sites, Microsoft Forms surveys).
• Proficiency in MS Excel.
• Understanding of adult learning principles and instructional design theories.
• Proficiency in using technology and e-learning tools for training development.
• Demonstrated experience as an organizational change manager or business analyst.
• Results-oriented, hands-on style (this is a roll-up-the-sleeves position which will require documentation and execution/delivery of plans)
• Strong interpersonal skills and the ability to develop effective working relationships internally and externally within diverse working environments
• Ability to identify and articulate change obstacles and resistance
• Ability to manage multiple conflicting priorities and work independently and meet deadlines in a complex and dynamic environment

Prior experience working on change initiatives in supply chain environments would be highly beneficial, particularly in an international brand / retail environment.