Consultant, Field Operations

McDonald's Corporation; Nashville, Northern (TN, KY); Hybrid; USD 78,000 - 98,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Tuition assistance

Flexible work arrangements

Sabbatical program

Job summary

McDonald’s in Nashville is seeking a Field Operations Consultant to evaluate restaurant standards, support operations and provide coaching to Franchisees across Delivery, Drive-Thru, and Digital initiatives. You will conduct a range of visits to analyze customer experience and brand standards, guiding restaurants toward excellence.

You will build deep expertise in Restaurant Operations through training and certification. A high school diploma and restaurant experience are preferred for this role.

Qualifications

• Effective time management to keep up with a demanding evaluation and travel schedule.
• Quick learner capable of developing both a broad understanding of all Restaurant systems and deep expertise in certain areas.
• Strong interpersonal skills and ability to build amicable relationships with Franchisee's and restaurant managers.
• Energetic leader with excellent social, communication and presentation skills.
• Coachable learner with the desire for continuous learning.
• Ability to work in an ever-changing environment.
• Restaurant experience preferred.
• High school diploma

Responsibilities

• Conducts objective evaluations to analyze restaurant performance across customer experience and McDonald’s Brand Standards.
• Protects the McDonald's brand by identifying issues that may pose risks to customer experience.
• Supports operational excellence by identifying restaurants that do not meet McDonald's QSC/safety standards.
• Develops a holistic restaurant operations skill set through ongoing training and certification.
• Builds deep expertise in Restaurant Operations and provides coaching to Franchisees.
• Serves as a Subject Matter Expert to support restaurants on initiatives like Delivery, Drive-Thru, Digital, etc.
• Uses expertise to drive Guest Counts, Sales, and cashflow through operations initiatives.
• Collaborates with Franchise Business Partners to monitor goals and metrics.

Skills

Time management

Interpersonal skills

Communication

Leadership

Coaching

Adaptability

Restaurant experience

Presentation skills

Education

High school diploma

Job description

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range ofoutstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Department Overview

The Field Operations Consultant role conducts objective restaurant standards evaluations such as Operations Excellence Assessments, Food Safety visits and National Restaurant Building and Equipment Standards assessments. You will analyze restaurant performance across customer experience and operations brand standards. This position also develops a holistic restaurant operations skill set across all restaurant operations systems through ongoing assessment, training, and development.

Duties

• Conducts objective evaluations (i.e., Running Great Restaurants Visits, Food Safety Visits, Operations Excellence Assessments, Health & Safety Visits, and National Restaurant Building and Equipment Standards) to analyze restaurant performance across customer experience and McDonald’s operations’ Brand Standards
• Protects the McDonald's brand by identifying issues that may pose risks to customer experience and brand perceptions.
• Supports operational excellence by identifying restaurants that do not meet McDonald's QSC (Quality, Service and Cleanliness) / safety standards.
• Develops a holistic restaurant operations skill set across all Restaurant operations’ systems through ongoing training, learning, and certification in assigned area of expertise.
• Builds deep expertise in Restaurant Operations and provides expert coaching and root cause analysis to Franchisees.
• Serves as a Subject Matter Expert to provide support to restaurants as requested by Operators on specific operations initiatives (i.e.. Delivery, Drive-Thru, Digital, etc.)
• Uses system and initiative Subject Matter Expertise to drive Guest Counts, Sales, and cashflow through support of operations, initiatives, and Owner/Operator priorities by conducting Performance Excellence Sessions
• Collaborates with Franchise Business Partners to assist in developing a full restaurant consulting toolkit, monitor goals and key metrics, and drive business results.

Qualifications

• Effective time management skills to keep up with a demanding evaluation and travel schedule.
• Quick learner capable of developing both a broad understanding of all Restaurant systems and deep expertise in certain areas.
• Strong interpersonal skills and ability to build amicable relationships with Franchisee's and restaurant managers.
• Energetic leader with excellent social, communication and presentation skills. Solid influencing and facilitation skills
• Coachable learner with the desire for continuous learning
• Ability to work in an ever-changing environment.
• Recognizes patterns and develops intuition around common restaurant performance issues.
• Restaurant experience preferred.
• High school diploma

Compensation

Bonus Eligible: Yes

Benefits Eligible: Yes

Salary Range

The expected salary range for this role is$78,281.00 -$97,852.00per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information:

Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.