Manager - Case Management - RN - Coordinated Care

ummc; Missouri; On-site; USD 90,000 - 110,000; Full time

Job summary

UMMC is seeking a Manager of Case Management - RN for Coordinated Care on its Main Campus Jackson. The role supervises daily tasks of a Case Management team, coordinating staffing, performance, scheduling, and data reporting to optimize resources and patient placement.

The ideal candidate will have four years of RN nursing experience in case management, utilization review or discharge planning, plus an RN license and CCM/ACM certifications.

Qualifications

• Four years nursing experience in case management or related field.
• One year of nursing leadership experience.
• Valid RN license. CCM and ACM certifications.
• Knowledge of utilization review, discharge planning, and managed care reimbursement.
• Strong interpersonal, verbal, and written communication skills.

Responsibilities

• Determines staffing needs and participates in hiring.
• Coordinates departmental activities by scheduling work assignments and priorities.
• Identifies key competencies and develops assessment processes from hiring through performance evaluations.
• Evaluates employee performance through review of assignments and outcomes.
• Provides daily supervision, including workload determination, training oversight, coaching, performance evaluation, and data collection.
• Provides coaching and mentorship to staff for professional development.
• Develops and communicates work instructions and assists staff with complex tasks.
• Documents findings and plans; tracks and analyzes data to evaluate benchmarks and performance metrics.
• Ensures efficient resource utilization by removing barriers to productivity.
• Serves as a resource for resolving complex patient placement issues.
• Supports ongoing staff development activities with department leadership.
• Provides backup coverage to ensure departmental goals and continuity.

Skills

Leadership

Discharge planning

Case management

Data reporting

Professional communication

Job description

Job Requisition ID:

R00052746

Job Category:

Nursing

Organization:

Adult Coordinated Care

Location/s:

Main Campus Jackson

Job Title:

Manager - Case Management - RN - Coordinated Care

Job Summary:

Functions as the direct supervisor for daily tasks of an assigned team of Case Managers. Serves as an experienced clinical professional, coordinating management activities including employee selection, performance evaluations, scheduling, team outcomes management, and data collection and reporting. Oversees utilization reviews, case coordination, discharge planning, and patient placement. Identifies and removes barriers to promote effective resource utilization and efficient team productivity.

Education & Experience

Education and Experience Required:

Four (4) years of nursing experience in case management, utilization review, utilization management, or discharge planning including one (1) year of nursing leadership experience.

Certifications, Licenses, or Registration required:

Valid RN license. Certified Case Manager from the Certified Case Management Commission and Accredited Case Manager from the American Case Management Association

Knowledge, Skills & Abilities

Knowledge, Skills, and Abilities:

Knowledge of utilization review, discharge planning, case management, and managed care reimbursement. Strong working knowledge of medical procedures, diagnoses, and coding systems, including ICD-10, CPT, and DSM-IV. Effective interpersonal, verbal, and written communication skills, including negotiation and collaboration. Ability to analyze data, prepare reports, and identify process improvements. Demonstrates sound judgment and ensures consistent application of medical necessity guidelines across the team. Committed to quality patient care, customer service, safety, cost efficiency, and continuous quality improvement (CQI). Proficient in the use of computers and related software applications.

Responsibilities

• Determines staffing needs, establishes required qualifications and skill sets, and participates in hiring activities in collaboration with administration and other stakeholders.


• Coordinates departmental activities by scheduling work assignments, establishing priorities, and directing the work of case managers.


• Identifies key competencies for case management staff and develops processes to assess competencies from hiring through ongoing performance evaluations.


• Evaluates employee performance through review of work assignments, outcomes, and work practices.


• Provides daily supervision, including hiring support, workload determination, assignment delegation, training oversight, coaching, performance evaluation, and data collection and reporting.


• Provides coaching and mentorship to staff to support professional development within the department.


• Develops and communicates work instructions and assists staff with complex or unusual assignments.


• Documents findings, plans, and actions in accordance with departmental guidelines and standards; tracks and analyzes data to evaluate benchmarks and performance metrics.


• Ensures efficient resource utilization by identifying and removing barriers that impact team productivity.


• Serves as a resource for resolving complex patient placement issues.


• Supports ongoing staff development activities in collaboration with the department director.


• Provides backup coverage for case managers as needed to ensure departmental goals and operational continuity are maintained.


• The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands
Requires occasional exposure to bio-hazardous conditions such as risk of radiation exposure, blood borne pathogens, fumes or airborne particles, and/or toxic or caustic chemicals which mandate attention to safety considerations, occasional working hours significantly beyond regularly scheduled hours, occasional activities subject to significant volume changes of a seasonal/clinical nature, occasional bending, occasional lifting and carrying up to 10 pounds, occasional crouching/stooping, occasional kneeling, occasional pushing/pulling, occasional reaching, frequent sitting, frequent standing, occasional twisting, and constant walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type:

Full time

FLSA Designation/Job Exempt:

Yes

Pay Class:

Salary

FTE %:

100

Work Shift:

Day

Grant Funded:

No

Job Posting Date:

08/27/2026