Manager, Business Transformation (Business Optimization & Enablement)

Publicis Groupe; New York (NY); On-site; USD 75,050 - 120,159; Full time

Benefits offered by this job

Medical coverage

Dental and vision insurance

401K

Flexible time off

Job summary

Publicis Groupe is looking for a Manager, Business Transformation who will lead initiatives to improve business processes and workflows. The ideal candidate will have 5-7 years of experience in business analysis or project management and must possess strong analytical and problem-solving skills.

This role involves creating process documentation and partnerships across multiple business functions. The position is based in New York and offers a competitive salary ranging from $75,050 to $120,159 annually.

Qualifications

• 5-7 years of experience in business analysis, operations, or project management.
• Proficiency in creating high-quality process documentation.
• Experience with business optimization or operational improvement initiatives.

Responsibilities

• Lead business optimization and operational improvement initiatives.
• Analyze business processes to identify inefficiencies and opportunities.
• Develop and maintain process documentation and workflow diagrams.

Skills

Strong analytical skills

Problem-solving skills

Organizational skills

Verbal communication skills

Written communication skills

Attention to detail

Education

Bachelor's degree in Business Administration or related field

Tools

PowerPoint

Excel

Visio

Job description

Overview

Business Operations serves as a centralized business operations and enablement function that partners with business leaders to improve how work gets done, operationalize systems and processes, and support the successful execution of strategic initiatives. The team acts as an internal business partner, helping stakeholders solve business challenges through structured problem‑solving, cross‑functional coordination, scalable ways of working, and disciplined execution.

The Business Operations team supports initiatives ranging from project and program management to systems deployments, agency integrations, process optimization, business analysis, workflow redesign, operating models, playbooks, and organizational enablement. Team members work across multiple functions and business areas in a highly matrixed environment, partnering closely with stakeholders to drive efficiency, alignment, and operational excellence.

We are seeking a proactive, diligent, and analytical Manager, Business Transformation to join the Business Optimization & Enablement team.

This role is responsible for driving initiatives that improve business processes, workflows, organizational effectiveness, and ways of working across the organization. The ideal candidate is a strategic problem solver who enjoys analyzing business challenges, designing practical solutions, documenting processes, and helping teams operate more efficiently.

Core Capability Areas

• Systems Deployments & Integrations: Supports the successful deployment, integration, optimization, and adoption of systems and platforms. This includes requirements gathering, user acceptance testing (UAT), implementation support, systems integration, training, change enablement, and operationalization.
• Business Optimization & Enablement: Focuses on improving how the business works through process mapping, workflow optimization, business analysis, ways of working, operating models, POV development, playbooks, and scalable enablement solutions.
• Project and Program Management: Provides structured coordination and oversight to guarantee the successful completion of important initiatives. This includes governance, project plans, timelines, risk and dependency management, stakeholder coordination, executive status reporting, and cross‑functional delivery leadership.

Responsibilities

• Lead business optimization and operational improvement initiatives across multiple business functions and teams.
• Participate in collaborator interviews, discovery sessions, workshops, and working sessions to understand business challenges, opportunities, and operational needs.
• Gather, document, and organize information related to business processes, workflows, roles, responsibilities, and ways of working.
• Develop and maintain current‑state and future‑state process documentation, workflow diagrams, swim‑lane maps, and supporting materials.
• Analyze business processes to identify inefficiencies, redundancies, and opportunities for improvement.
• Partner in the development of operating models, governance frameworks, role clarity, and organizational effectiveness initiatives.
• Create process maps, workflow documentation, RACI matrices, decision trees, and supporting operational materials.
• Develop presentations, summaries, reports, and supporting materials for collaborator and leadership meetings.
• Support the creation and maintenance of playbooks, SOPs, process documentation, and enablement resources.
• Track action items, risks, dependencies, decisions, and implementation activities across initiatives.
• Schedule meetings, working sessions, partner communications, and follow‑up activities.
• Conduct research, benchmarking, and analysis to support business recommendations and solution development.
• Review deliverables and documentation for quality, consistency, and accuracy.
• Partner with team members to find opportunities to improve processes, workflows, and operational effectiveness.
• Maintain accurate project documentation and support ongoing optimization initiatives as needed.

Required Skills & Competencies

• Strong analytical and structured problem‑solving skills with the ability to gather, organize, and synthesize information.
• Experience with business analysis, process documentation, workflow analysis, or operational improvement initiatives.
• Exceptional organizational and time‑management skills with the ability to manage multiple priorities simultaneously.
• Strong written & verbal communication skills with the ability to clearly communicate information across collaborator groups.
• Ability to understand business challenges and translate findings into clear documentation and actionable insights.
• Strong attention to detail and commitment to quality.
• Ability to work independently while collaborating effectively within cross‑functional teams.
• Comfort working in a fast‑paced, highly matrixed environment with evolving priorities.
• Strong follow‑through and accountability with a proactive approach.
• Ability to learn new business processes, operating models, and organizational structures quickly.
• Strong presentation development skills with the ability to create clear, organized, and visually polished materials.
• Curiosity and a continuous improvement outlook with a desire to understand how organizations operate.

Functional Expertise – Business Optimization & Enablement

• Business analysis
• Process mapping and documentation
• Workflow analysis
• Current‑state process documentation
• Future‑state process design support
• Root cause analysis
• Business requirements gathering
• Ways of working (WoW) documentation
• Operating model design
• Governance documentation
• RACI development support
• Stakeholder coordination
• Workshop and meeting support
• Playbook and SOP development
• Organizational effectiveness support
• Continuous improvement methodologies
• Data gathering and analysis
• Executive presentation development

Qualifications

• 5‑7 years of experience in business analysis, operations, project management, consulting, operational excellence, process improvement, organizational effectiveness, or related roles.
• Experience supporting business optimization, workflow improvement, process redesign, organizational effectiveness, or operational initiatives.
• Strong proficiency in PowerPoint, including presentation development, formatting, and visual organization.
• Strong proficiency in Excel, including data organization, analysis, and reporting.
• Experience with process mapping tools such as Visio, Miro, or similar platforms preferred.
• Experience in marketing, media, agency, consulting, professional services, or similarly complex organizations preferred but not required.
• Bachelor's degree in Business Administration, Communications, Organizational Development, Industrial Engineering, or related field preferred but not required.
• Demonstrated ability to learn quickly, solve problems, work collaboratively, and contribute to business outcomes.

Success in This Role

Successful candidates will be recognized for their ability to bring structure to ambiguity, organize complex information, and support meaningful business improvements. They will be known for producing high‑quality process documentation, thoughtful analysis, strong stakeholder support, and a willingness to learn and grow. They will build credibility by helping teams understand how work is currently performed, finding opportunities for improvement, and supporting the development of scalable processes, workflows, and ways of working that improve organizational effectiveness.

Benefits

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

Compensation

USD $75,050 – $120,159 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

EEO Statement

All your information will be kept confidential according to EEO guidelines.