Manager, Business Systems Analysis - Information Technology

The University of Akron; Akron (OH); On-site; USD 70,000 - 110,000; Full time

Job summary

The University of Akron is seeking a skilled Business Analyst leader to guide our Business Analysis team in redesigning and optimizing campus processes. You will translate business needs into detailed technical specs and mentor analysts across the organization.

Responsibilities include managing projects, coordinating with IT, and delivering testing plans. Experience with Workday modules is preferred, and strong communication and leadership are essential for success.

Qualifications

• Requires a relevant bachelor's degree.
• Minimum 4 years’ experience of business or systems analysis and process improvement; 5 years preferred.
• 3 years supervisory experience with a team of business analysts recommended.
• Strong written and verbal communication skills and ability to present.
• Strong organizational skills and attention to detail.
• Ability to work with all levels of employees and manage multiple priorities.
• Experience in process improvement and change management.

Responsibilities

• Plan and direct redesign, analysis, development, implementation and support of business processes and systems for institution’s business units.
• Lead business process re-engineering teams for complex redesign.
• Liaise between business units and IT staff for technology solutions and process improvement.
• Translate high-level requirements into detailed specifications for technology staff.
• Provide status updates, reports and presentations to stakeholders.
• Prepare testing plans and maintain test scripts; conduct testing for upgrades and enhancements.
• Maintain system configurations and training documentation; provide user training.

Skills

Business Analysis

Process Improvement

Stakeholder Communication

Supervisory Experience

Documentation

Education

Bachelor's degree

Tools

Workday

Job description

Serves as primary liaison between the campus community, business units, related third parties and the IT organization in to provide business process solutions to meet departmental and institutional needs. Possess an extensive level of expertise and knowledge of the business unit(s), process improvement and technology solutions promoting process improvement. Analyze business unit operations and functions to identify gaps and deficiencies with unit or institutional processes and evaluate, recommend, implement and support solutions used to automate or improve processes and functions.

Essential Functions

In addition, managerial responsibilities for Business Analysis team.

Business Analyst Duties

Plan and direct efforts in the redesign, analysis, development, implementation and support of business processes and systems for institution’s business units. Lead business process re-engineering teams for complex business process redesign. Key liaison between business units and information technology staff for technology solutions and process improvement efforts in support of the business units. Translate high-level business requirements into detailed specifications for technology staff. Provide status updates, reports and presentation to all relevant stakeholders.

Prepare testing plans and design and maintain test scripts for the processes and systems that are supported. Conduct testing in support of upgrades and enhancements applied to supported systems. Maintain system configurations. Maintain system configurations for business processes. Maintain user and training documentation for supported business processes and systems. Provide training for primary users of systems and processes that are supported.

Manager Duties

Overall leader for Business Analysis team defining assignments, priorities and managing work efforts of team. Provide goals, mentor, train and measure performance of team.

Education

Requires a relevant bachelor's degree.

Experience

Requires a minimum of 4 years’ experience of business or systems analysis and process improvement. Experience in defining and eliciting business requirements and testing (prefer 5 years). Basic knowledge in defining and documenting business processes. An understanding of current general information technology concepts, theories, trends and systems. Requires a minimum of 3 years’ supervisory experience preferably with a team of business analysts. Strong written and verbal communication skills and the ability to effectively conduct presentations is required. Strong organizational skills and attention to detail required. Ability to work effectively with all levels of employees. Ability to adapt to and manage multiple initiatives simultaneously as well as shifting priorities, demands and timelines. Experience in process improvement and change management processes. Ability to meet deadlines and work within and across teams.

Experience With Workday Support And Workday Student Modules Preferred.

Experience with higher education environment preferred.

Compensation

The compensation for this position is commensurate with experience.

Application Deadline

August 22,2026

FLSA Status (exempt/nonexempt)

United States of America (Exempt)

Union Affiliation (if Applicable)

For assistance with your application or attachments, please contact the Human Resources representative listed:

Shawna Harris

Email

[e-mail]

Background Check Statement

The University of Akron is committed to providing a safe environment for all students and employees. The University endeavors to protect the health, welfare and safety of all students, employees and visitors on our campus. As such, all offers of employment with The University of Akron are contingent upon verification of credentials, and satisfactory completion of a criminal background check. Some positions may require additional credit investigation and a pre-employment driving record search.

Non-Discrimination Statement

The University of Akron is an Equal Education and Employment Institution. View our Non-Discrimination Statement for more information. Equal Opportunity Employer, including disability/veterans.

State of Residence Statement

It is the expectation of the University of Akron that all work performed as an employee of the University will be performed in Ohio.