Manager, Business Systems

Framework; United States; Remote; USD 170.000 - 190.000; Vollzeit

Benefits dieser Stelle

Equity

Health benefits

Flexible work hours

Friday off every other week

401K with matching

Startup impact

Zusammenfassung

Framework is seeking a Manager, Business Systems to own and evolve the NetSuite-centered backbone of our operations. You’ll lead a NetSuite engineer, integrate e-commerce, Marketplace, 3PLs, and finance tools, and shape how AI coding agents accelerate development while keeping reliability.

You’ll drive releases, upgrades, and controls across Finance, Operations, and Supply Chain, partnering with multiple teams to scale processes as Framework grows in the US.

Qualifikationen

• 7+ years of experience in business systems, enterprise applications, or a related technical discipline.
• 5+ years of hands-on NetSuite administration and SuiteScript 2.x development.
• Daily, hands-on experience using AI coding agents such as Claude Code, Codex, or Cursor, and strong judgement about how to validate and safely deploy AI-generated code.
• Experience designing and operating integrations using REST APIs, webhooks, an iPaaS such as Celigo or Boomi, or custom ETL, plus strong SQL skills with transactional business data.
• Hands-on EDI experience with retail, distribution, logistics, or other trading partners.
• Strong understanding of business processes including order-to-cash, procure-to-pay, inventory, revenue, payments, and month-end close.
• Experience leading, mentoring, or managing at least one engineer, administrator, or technical systems owner.
• Excellent written and verbal communication, with the ability to work effectively with both engineers and business stakeholders.
• Strong ownership mindset: you don’t just implement systems, you own whether they work reliably in production.

Aufgaben

• Own NetSuite end to end: configuration, workflows, saved searches, SuiteScript, roles, permissions, and core Finance, Operations, and Supply Chain processes.
• Build and maintain integrations: connect NetSuite with our e-commerce platform, Marketplace, 3PLs, payment/tax providers, and finance tools using Celigo, APIs, webhooks, and custom ETL.
• Leverage AI for development: use AI coding agents to build and debug SuiteScript and integrations, while establishing strong standards for code review, sandbox testing, reconciliation, and production releases.
• Own EDI and partner integrations: onboard trading partners, maintain mappings, and resolve transaction exceptions.
• Lead the systems roadmap: prioritize requests across Finance, Operations, and Supply Chain; evaluate when to buy, configure, integrate, or build.
• Lead and mentor the team: manage a NetSuite engineer and drive execution across business systems.
• Own reliability and controls: manage releases and upgrades, monitoring, documentation, access reviews, runbooks, and audit support.

Kenntnisse

NetSuite administration

SuiteScript 2.x

AI coding agents

REST APIs

EDI

SQL skills

Leadership

Communication

Tools

Celigo

Boomi

Looker

LookML

Jobbeschreibung

At Framework, we believe the time has come for products that are designed to last. Founded in San Francisco in 2020, our mission is to remake Consumer Electronics to respect people and the planet.

We’ve started with two award-winning products, the Framework Laptop 13 and 16. Our laptops are thin, light, high-performance notebooks that can be upgraded, customized, and repaired in ways that no other notebook can. Alongside this, we’ve launched the Framework Marketplace to enable an ecosystem of parts and modules.

In 2026, we introduced Framework Laptop 13 Pro, a ground-up redesign built for power users and developers, bringing a massive leap in battery life, a new CNC aluminum chassis, and our first Ubuntu Certified system, all while remaining repairable, upgradeable, and entirely yours.

We come from successful consumer electronics startups including the founding team of Oculus, and have closed multiple rounds of funding to fuel our roadmap. Even better (and maybe unusually for an early stage startup), we’re in a financially healthy position going forward off of our product revenue. We care deeply about building a diverse and inclusive team, and we hope you do too!

The Position

We’re looking for a Manager, Business Systems to own and evolve the systems that run Framework behind the scenes. You’ll report to the CFO and manage a NetSuite engineer. NetSuite is at the center of this role, along with the integrations that connect it to our store, Framework Marketplace, logistics partners, payment and tax providers, and finance tools. You’ll work closely with Finance, Operations, Supply Chain, Engineering, and other business teams to make sure our core business processes are accurate, scalable, observable, and resilient as Framework grows.

This is a hands‑on technical leadership role for someone who enjoys leading while staying deep in the technical work. You’ll partner with Finance, Operations, and Engineering to keep our core business processes accurate, scalable, and resilient as we grow. You’ll also shape how Framework uses AI coding agents to speed up business‑systems development without compromising reliability, setting guardrails for code review, sandbox testing, reconciliation, and production releases.

You’ll manage and mentor a NetSuite engineer while remaining close to the technical work yourself.

This is a remote position based in the US. If you’re local to the San Francisco area, we spend one day a week together in person at our headquarters.

What You’ll Do

• Own NetSuite end to end: configuration, workflows, saved searches, SuiteScript, roles, permissions, and core Finance, Operations, and Supply Chain processes.
• Build and maintain integrations: connect NetSuite with our e‑commerce platform, Marketplace, 3PLs, payment/tax providers, and finance tools using Celigo, APIs, webhooks, and custom ETL.
• Leverage AI for development: use AI coding agents to build and debug SuiteScript and integrations, while establishing strong standards for code review, sandbox testing, reconciliation, and production releases.
• Own EDI and partner integrations: onboard trading partners, maintain mappings, and resolve transaction exceptions.
• Lead the systems roadmap: prioritize requests across Finance, Operations, and Supply Chain; evaluate when to buy, configure, integrate, or build.
• Lead and mentor the team: manage a NetSuite engineer and drive execution across business systems.
• Own reliability and controls: manage releases and upgrades, monitoring, documentation, access reviews, runbooks, and audit support.

What You Need

• 7+ years of experience in business systems, enterprise applications, or a related technical discipline.
• 5+ years of hands‑on NetSuite administration and SuiteScript 2.x development.
• Daily, hands‑on experience using AI coding agents such as Claude Code, Codex, or Cursor, and strong judgement about how to validate and safely deploy AI‑generated code.
• Experience designing and operating integrations using REST APIs, webhooks, an iPaaS such as Celigo or Boomi, or custom ETL, plus strong SQL skills with transactional business data.
• Hands‑on EDI experience with retail, distribution, logistics, or other trading partners.
• Strong understanding of business processes including order‑to‑cash, procure‑to‑pay, inventory, revenue, payments, and month‑end close.
• Experience leading, mentoring, or managing at least one engineer, administrator, or technical systems owner.
• Excellent written and verbal communication, with the ability to work effectively with both engineers and business stakeholders.
• Strong ownership mindset: you don’t just implement systems, you own whether they work reliably in production.

What’s Nice to Have

• Experience at a hardware, manufacturing, or consumer electronics company.
• Experience with multi‑region e‑commerce, multiple entities/currencies, 3PLs, serialized inventory, RMAs, or complex fulfillment.
• Data warehouse experience, including data modeling, pipeline scheduling, and data quality monitoring.
• Experience with Looker, LookML, or another modern BI platform.
• Experience with the Model Context Protocol (MCP) or building AI‑powered internal tools and agents.
• NetSuite certification such as SuiteFoundation, NetSuite Administrator, or SuiteCloud Developer.
• Experience designing financial controls or supporting audits in a high‑growth company.

What You’ll Love

• Competitive salary, equity, and health benefits
• Paid company holidays plus 20 PTO days per year
• Flexible work hours and locations, including every other Friday off!
• 401K with matching for US employees
• The chance to work at a startup that is making a positive social and environmental impact

We commit ourselves to the principles of equal employment and a diverse work environment. With inclusion being one of our core values at Framework, we do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws. We will consider qualified applicants regardless of criminal histories pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Ordinance.

We are also committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require an accommodation to participate in the application or interview process, please let us know by reaching out to [e-mail].

The pay range for this role is $170,000 - $190,000 USD per year. The base salary range for this position may vary depending on various factors such as professional background, work experience, work location, market demand, etc. In certain circumstances, the final offer may vary from the amounts shown in this job description.