Manager, Business Systems

National Audubon Society; New York (NY); Hybrid; USD 115,000 - 130,000; Full time

Job summary

The National Audubon Society is seeking a Manager of Business Systems for our New York office. The role focuses on Salesforce platform management, user support, and project analysis to enhance operational efficiency. Ideal candidates will bring extensive Salesforce experience, strong project management skills, and a commitment to the organization's mission of conservation.

Qualifications

• Minimum 5 years managing and maintaining Salesforce, preferably at a nonprofit.
• Proficiency in Salesforce configuration, including workflows and validation rules.
• Experience with ERP and HRIS systems a plus.

Responsibilities

• Manage Salesforce user support, overseeing onboarding and issue resolution.
• Collaborate with stakeholders to define system requirements.
• Maintain effective project documentation and data quality.

Skills

Salesforce administration

Data management

Project management

Technical writing

Communication skills

Education

Bachelor’s degree

Tools

Salesforce

Jira

Confluence

MS Office

Job description

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Position Summary

The Manager, Business Systems is a role within IT Business Systems that is primarily responsible for managing and maintaining the Salesforce platform and related integrations, along with supporting other projects on the Business Systems team. The position involves specialized Salesforce administration, including configuring Salesforce to meet business requirements, automating and documenting processes, managing data, troubleshooting complex issues, user provisioning and permissions, managing upgrades and enhancements, and providing user support and training. The Manager of Business Systems will also provide analysis for system-related projects, working with stakeholders to refine existing processes and scope new requirements. The person in this role will ensure that the organization maximizes the efficiency and effectiveness of business systems and will report to the Director of Business Systems.

Position Summary

The Manager, Business Systems is a role within IT Business Systems that is primarily responsible for managing and maintaining the Salesforce platform and related integrations, along with supporting other projects on the Business Systems team. The position involves specialized Salesforce administration, including configuring Salesforce to meet business requirements, automating and documenting processes, managing data, troubleshooting complex issues, user provisioning and permissions, managing upgrades and enhancements, and providing user support and training. The Manager of Business Systems will also provide analysis for system-related projects, working with stakeholders to refine existing processes and scope new requirements. The person in this role will ensure that the organization maximizes the efficiency and effectiveness of business systems and will report to the Director of Business Systems.

This role will be hybrid out of the New York, NY office. We will also consider candidates who are remote within the United States.

Compensation

Salary range based on geo-differentials:

• $90,000 - $105,000/year = National
• $100,000 - $115,000/year = Alaska, CA (not San Francisco), Connecticut, D.C., Chicago, Oyster Bay, NY
• $115,000 - $130,000/year = NYC (not Oyster Bay), San Francisco, Seattle
  
  

Additional Job Description

Essential Functions

• Oversee the Salesforce user support life cycle from onboarding to offboarding, tracking and resolving issues where possible, and consulting with or escalating to other stakeholders as necessary.
• Collaborate with business owners, analysts, engineers, key stakeholders, and managed services to define system requirements, constraints, and risks for implementing solutions that enhance business processes.
• Collaborate with and manage vendor partners to ensure timely delivery of services aligned with organizational priorities.
• Customize the Salesforce platform based on business needs by configuring layouts and fields, creating and managing custom objects, developing and maintaining automation processes, and designing and managing reports and dashboards.
• Lead and manage Salesforce projects by identifying process and design improvements, managing issues and user expectations, and driving timely completion of key actions.
• Maintain Salesforce user management by creating user accounts, configuring permission sets and user access controls, troubleshooting access issues, monitoring system usage, and creating and maintaining documentation. Gather, develop, document, and validate business, functional, and technical requirements that support Salesforce user design, configurations, and integrations (e.g., ERP, EveryAction, BI Tools).
• Maintain Salesforce data quality and accuracy by using tools like DemandTools and Data Loader to implement data cleansing techniques, deduplication, and data backups.
• Support other Business Systems projects, as directed, including Workday, Financial Edge NXT, Jira, and Confluence.
• Participate in sprint-based teams to facilitate the estimation, prioritization, and execution of tasks.
• Perform functional and integrated testing.
• Prepare and maintain project and technical documentation and artifacts including release notes, analysis, reports, and user documentation.
• Evaluate new and existing IT Business Systems products and services, and stay updated with product updates
• Ensure data security practices comply with organization standards and regularly monitor system audit trails.
• Collaborate with Audubon staff to ensure that equity, diversity, inclusion and belonging principles are incorporated and followed in all aspects of our work.
• Other job-related duties as assigned.
  
  

Qualifications And Experience

• Minimum 5 years of hands-on experience managing and maintaining a Salesforce environment, preferably using NPSP at a nonprofit organization; experience working with ERP and HRIS systems a plus.
• Bachelor’s degree preferred. An equivalent combination of education and work experience will also be considered.
• Salesforce credentials preferred (e.g., Salesforce Certified Administrator).
• Proficiency in Salesforce configuration, including objects, fields, page layouts, workflows, and validation rules; experience with Apex a plus.
• Strong technical skills in data management, reporting and dashboards, automation, and familiarity with integrating Salesforce with other systems and tools.
• Knowledge of Salesforce products and best practices.
• Skilled in identifying and solving system and user issues proactively and promptly.
• Experience working with financial and fundraising business teams preferred.
• Experience with MS Office, specifically MS Excel, and digital project tools such as Airtable, Jira, Confluence, and Asana.
• Experience with system integrations and third-party APIs.
• Experience working with Agile project management methodologies.
• Experience creating/executing software test cases.
• Experience with data analysis and SQL preferred.
• Experience with testing and developing automations.
• Functional analysis and strong writing skills.
• Excellent communication and interpersonal skills.
• Strong organizational skills to manage projects, timelines, and prioritize tasks within a team environment.
• Ability to manage multiple tasks in a fast-paced environment and adapt to evolving business needs.
• Ability to travel to client site on occasion and as needed.
• Commitment to Audubon’s organizational values of care, collaboration, change, integrity, impact, and innovation.
• Demonstrated personal and professional commitment to and experience in advancing equity, diversity, inclusion, and belonging.
  
  

This position is represented by the Communication Workers of America (CWA).

National Audubon Society Competencies: This role will also be accountable to apply and develop the following competencies.

Fostering Relationships: Build trust, mutual respect, and understanding through regular and genuine interactions while promoting a positive and inclusive environment.

Analytical Thinking: Recognize and value diverse perspectives and experiences in data analysis to foster a more comprehensive and equitable approach to problem-solving.

Creativity and Innovation: Leverage creativity and imagination to generate new insights and solutions while embracing diverse ideas and approaches that foster innovation.

Facilitating Change: Work with others to explore innovative approaches to problem-solving while promoting inclusivity, equity, accessibility, and belonging in the change process.

Team Leadership: Communicate vision and engage others or the team to solve problems while valuing diverse perspectives and fostering inclusivity.

EEO Statement

We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic outlined by federal, state, or local laws. We are committed to providing an inclusive and accessible hiring process for all candidates.

Accessibility Statement

The National Audubon Society endeavors to keep our careers site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Non-profit Organizations, Political Organizations, and Veterinary Services

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