Business Field Technician

Cable One, Inc.; West Valley (WA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with company match

Free cable and internet services for员工

Job summary

Sparklight, a Cable One brand, is seeking a Business Field Technician to install and repair residential and commercial services, delivering outstanding customer experiences. You will use RF, EPON, fiber, Ethernet, and WiFi tools to diagnose, repair, and optimize signals on customer premises.

The role requires a valid driver's license, 3+ months of customer service experience, and physical ability to lift up to 80 lbs, work from ladders, and endure all weather conditions.

Qualifications

• High school diploma or GED.
• 3 months of customer service or related experience and/or training.
• Valid driver’s license in the state you are applying.
• Able to lift to 80 lbs, climb a ladder, and work in all weather conditions.

Responsibilities

• Install customer service drops or outlets in residential and business properties.
• Troubleshoot reception performance issues using electronic test equipment and online diagnostic tools.
• Ensure proper upstream and downstream signal levels at each termination on the customer’s premises.
• Educate customers on using new or existing equipment and suggest service upgrades.

Skills

Customer service

Problem solving

Learning aptitude

Safety awareness

Education

High school diploma or GED

Tools

RF meters

Volt-Ohm meters

Electronic test equipment

Job description

Job Description: At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. The Business Field Technician is responsible for providing an outstanding customer experience while installing and repairing commercial and residential products and services. Using a variety of skills and tools, this position responds to customer requests for services and safely completes requests within efficient timeframes and with high quality to ensure reliability. What you will do to contribute to the company's success Connect our customers to what they love by installing customer service drops or outlets in both residential and business properties. Taking on complex processes and tools including EPON, fiber, switches, Ethernet, and WiFi access points. Takethe training you gain to useelectronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer’s equipment to the output of the first distribution amplifier. You will ensure we’re providingproper upstream and downstream signal levels at each termination on the customer’s premises. You will beproactive by suggesting upgrades of existing services as well as educate customers on the use of their new/existing equipment. This position has the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Value.

Qualifications

Qualifications A good driving record and a valid driver’s licensein the state you are applying. We want to train you! You will need to have the aptitude and ability to learn to use RF, digital and Volt-Ohm meters and other related equipment to interpret data and use information to solve problems and determine optimal signal routing. Flexibility to go above and beyond for our customers by working overtime and on-call as needed. Problem solving is key when working with our customers. Be able to listen to customers and present solutionsin a positive manner. Due to the nature of the position, you will need tosuccessfullywork in small and confined areas;liftto 80lbs.;work on a ladder;and work in all weatherconditions. You will have demonstrated at least 3 months of customer service or related experience and/or training. The equivalent combination of education and experience is also acceptable. High school diploma or GED. Regular and predictable attendance is required. Our customers need you to help keep them connected to what matters most!

Core Competencies

Core Competencies Committed:Values each and every customer, while working hard to keep their business and support our communities. Helpful:Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy. Proactive:Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding. Personal:Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Benefits Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as: Medical, dental, and vision plans – start when you start! Life insurance (self, spouse, children) Paid time off (vacation, holiday, and personal/sick days) 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation) Group Legal plan with Identity Theft Protection Additional Perks Tuition reimbursement (up to $5,250 on 1st year) Free cable and internet services to associates who live in a serviceable area Vehicle and tools provided for daily work purposes, if residing within reasonable radius from office location Annual community support to various organizations across the U.S. Associate recognition & awards programs Advancement opportunities Collaborative work environment

Diversity & Inclusion

Our Commitment Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day. Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre‑Hire Processes

Pre-hire Processes Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career. Individuals hired into DOT regulated positions must be able to meet and maintain the requirements under the Company’s DOT program, including successfully complete and pass a road test examination, driver’s record safety review, drug testing, DOT physical, and past employer safety performance history. In accordance with DOT policy, the Company retrieves driving records and randomly tests for illegal substances. Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Additional Information

Cable One is the parent company of Sparklight-so when you explore careers here, you're also discovering opportunities with Sparklight. We are One. We are Sparks We are always working for you.