Manager, Business Process, Amazon Leo

Amazon; Boston (MA); On-site; USD 166,000 - 225,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs

Job summary

Amazon Kuiper Manufacturing Enterprises LLC seeks a Senior Manager, Business Process Excellence to unify manufacturing and finance enterprise platforms across the full digital thread. The role ensures cross‑functional process alignment, governance, and end‑to‑end execution from product engineering to financial close.

The candidate will lead governance forums, define target-state processes, and coordinate with ERP, PLM, MES, and WMS owners to deliver integrated value across the organization.

Qualifications

• This role requires deep experience designing cross-functional enterprise processes in manufacturing or supply chain.
• Strong written communication and ability to influence operational leaders and system architects.
• Experience with ERP domains and end-to-end value streams.

Responsibilities

• Design Authority governance with formal decision rights for cross-functional designs.
• Define target-state process models and cross-boundary handoffs across the digital thread.
• Lead organization with a multi-year capability roadmap and KPI-driven performance.
• Collaborate with ERP domain leaders to ensure implementable process designs.

Skills

Process architecture

Cross-functional collaboration

Governance

ERP integration awareness

Tools

SAP

Oracle

Job description

Description Project Leo is Amazon's low Earth orbit satellite broadband network. Our mission is to deliver fast, reliable internet

Project Leo is Amazon's low Earth orbit satellite broadband network. Our mission is to deliver fast, reliable internet

to customers and communities around the world. To support that mission, we are building enterprise platforms

that scale across manufacturing, supply chain, and business operations as the company expands across factories,

product lines, and lines of business.

Export Control: This position requires that the candidate selected be a U.S. Citizen to comply with U.S. government‑imposed requirements related to the nature of the work and/or where it will be performed.

We are seeking a Senior Manager, Business Process Excellence to serve as the connective tissue across Amazon

Leo's manufacturing and finance enterprise application landscape. This role is accountable for end-to‑end process

architecture and Design Authority governance spanning the full digital thread, from product engineering through

manufacturing execution, distribution, and financial close.

This is not a functional workstream ownership role. Individual application domains (ERP, PLM, MES, SCP, WMS, and

others) are owned by their respective Enterprise Applications Functional Leaders. This role works collaboratively

across those functional owners to ensure that processes connect seamlessly at organizational boundaries, that

handoffs are well‑defined, and that the full value stream operates as a single integrated chain rather than a

collection of isolated functional solution

Key job responsibilities

This Role Is Accountable For

Design Authority governance: formal decision rights to approve or reject cross‑functional solution designs before

application engineering build begins, ensuring clean‑core alignment, downstream impact awareness, and end‑to‑

end coherence

End‑to‑end process architecture: defining target‑state process models, integration specifications, cross‑boundary

handoffs, and acceptance criteria across the full digital thread

Cross‑functional process standards: establishing how processes connect across organizational boundaries, such as

engineering change flows from PLM through BOM through procurement through production through cost

settlement

Process performance accountability: defining outcome metrics, measuring end‑to‑end cycle time, and diagnosing

whether breakdowns stem from process design gaps, system gaps, or governance gaps

A day in the life

Process Architecture and Cross‑Boundary Design

Define the target‑state process architecture for end‑to‑end value streams spanning: Design‑to‑Release, Simulate‑

to‑Validate, Plan‑to‑Produce, Source‑to‑Pay, Manufacture‑to‑Deliver, Inventory‑to‑Distribute, Record‑to‑Report,

Asset Lifecycle, and Service and Returns.

Map current‑state processes and identify fragmentation, manual workarounds, and cross‑functional handoff

failures between domains.

Architect how processes connect at organizational boundaries, specifying where handoffs occur, who owns each

segment, and how process performance is measured across the chain.

Design cross‑functional process standards that span multiple teams and systems, such as engineering change flows

from PLM through BOM through procurement through production through cost settlement.

Solve for financial granularity of the cost of manufacturing for each product line, ensuring process design supports

accurate cost capture end‑to‑end.

Design Authority and Governance

Establish and lead the Design Authority forum: approve or reject cross‑functional solution designs before build,

based on clean‑core alignment, business value, downstream impact, and validated adoption plans.

Define process ownership, RACI matrices, and governance forums, ensuring each end‑to‑end process has a single

accountable owner even when it crosses multiple teams and systems.

Ensure process design decisions support ITGC, GRC, auditability, segregation of duties, and finance‑safe operational

execution.

Lead process architecture reviews for major initiatives, ensuring new capabilities integrate with existing end‑to‑end

flows rather than creating isolated point solutions.

Collaborative Process Design with Functional Owners

Partner with ERP domain leaders and functional architects to ensure process designs are implementable within

system capabilities, advocating for process‑led design rather than system‑led design.

Collaborate with manufacturing execution teams on the integration of MES processes with ERP processes, ensuring

production order lifecycle, confirmations, goods movements, and quality results flow seamlessly between shop

floor and enterprise systems.

Work with quality management functional owners to define process architecture spanning incoming inspection, in‑

process inspection, non‑conformance management, supplier quality, and corrective action workflows.

Partner with warehouse and fulfillment teams to architect goods receipt, put‑away, kitting, storage, picking, and

shipment processes across multiple storage locations and warehouse types.

Collaborate on subcontracting and vendor‑managed inventory process design, including component provision,

consignment settlement, vendor reconciliation, and cycle counting.

Scalability and Continuous Improvement

Architect process scalability for new product introduction (NPI), new factory onboarding, and new business line

enablement, ensuring process templates extend without requiring full redesign.

Amazon Leo | Senior Manager, Business Process Excellence

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Drive process automation by identifying manual steps that can be eliminated through system configuration,

workflow rules, or robotic process automation.

Drive standard‑pattern‑first design that maximizes adoption and minimizes technical debt.

Publish process architecture standards, reference models, and reusable process templates that accelerate delivery

across programs and teams.

Organization and Roadmap

Build and lead the organization: PMTs, TPMs, site‑embedded Support Engineers, and BIEs operating within a fusion

team model.

Own the multi‑year capability roadmap, implementation timelines, sprint prioritization, and release sequencing

across all workstreams.

Establish process performance metrics and KPIs: end‑to‑end cycle time, first‑pass yield, automation rate, process

compliance, and adoption rates.

Communication and Influence

Create PRFAQs, functional design documents, process narratives, and acceptance criteria that define what

engineering builds.

Mentor functional consultants and business analysts on process‑first thinking, raising the quality of requirements

and solution design across the organization.

Candidate Profile

The ideal candidate brings deep experience designing cross‑functional enterprise processes in manufacturing or

supply chain environments, with strong knowledge of how ERP systems (SAP or Oracle preferred) enable or

constrain process design. Strong candidates think in terms of end‑to‑end value streams rather than functional

modules and demonstrate strong written communication skills with the ability to influence both operational

leaders and system architects toward process standards that hold at scale.

This role leads through collaboration rather than command, earning trust across functional boundaries by

demonstrating how connected process design serves everyone's outcomes.

Success Metrics

Performance in this role is measured on adoption rates, process efficiency, end‑to‑end cycle time, first‑pass yield,

clean‑core compliance, capability delivery velocity, and stakeholder satisfaction with the Design Authority process.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MA, Boston - 166,300.00 - 225,000.00 USD annually

USA, WA, Bellevue - 166,300.00 - 225,000.00 USD annually

Company

- Amazon Kuiper Manufacturing Enterprises LLC

Job ID: A10530581