Manager Business Office

Universal Technical Institute, Inc.; Glendale (AZ); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Salary range

Tuition waiver

Medical insurance

Paid time off

401(k)

Parental leave

Job summary

Universal Technical Institute, Inc. is seeking a Business Office Manager for our Glendale, AZ campus. You will lead the campus business office, guide student accounts, and ensure accurate financial transactions while maintaining compliance and excellent service.

You will manage collections, refunds, and aid adjustments in collaboration with Financial Aid, while overseeing purchasing, inventory, and reporting to support the campus community and student experience.

Qualifications

• High school diploma or GED.
• Minimum three (3) years of experience in a business office environment.
• Bachelor’s degree in a business-related field preferred.
• At least three years of online higher education experience in a business office setting.

Responsibilities

• Lead student accounts and service, with focus on collections and returns to receivables.
• Manage accounts payable, invoices, and campus expenditures with accuracy and timeliness.
• Develop and coach a professional team to achieve results and metrics.

Skills

GAAP knowledge

Professional communication

Presentation skills

Microsoft Office

SharePoint

Analytical skills

Education

Bachelor’s degree in business

High school diploma or GED

Online higher education experience

Tools

Microsoft Office

SharePoint

Job description

Overview

Business Office Manager
Onsite Position

Make Every Student Interaction Count

Join us at our new campus in Glendale, AZ opening in 2027! Help build the team from the ground up and play a key role in bringing Concorde to the community.

As Business Office Manager, you will lead the campus business office and a team that helps students understand and manage their accounts. You will bring accuracy, care, and sound judgment to collections, financial transactions, purchasing, and inventory while keeping operations compliant and responsive. This is an opportunity to make the student experience easier, develop your team, and strengthen the day-to-day operations that support our campus community.

About Us

Universal Technical Institute, Inc. is a national leader in workforce solutions for transportation, skilled trades and healthcare/dental. Across our two brands, Universal Technical Institute (UTI) and Concorde Career Colleges, we share a common purpose: to prepare students for careers in high-demand fields. Just as we invest in our students’ futures, we invest in our people by creating opportunities to grow, contribute and build rewarding careers while making a lasting difference in the lives of students, employers and the communities we serve.

Benefits You'll Love

Concorde offers benefits designed to support your health, financial future, family, and professional growth.

• Salary Range: $70,000-$75,000
• Tuition waiver for you and your immediate family
• Competitive medical, dental, and vision insurance
• Generous paid time off
• Paid parental leave
• 401(k) with company match
• Pet insurance
• Employee Assistance Program
• Professional development opportunities
• And more!

Responsibilities

What You’ll Do

Lead Student Accounts and Service

• Lead student collections outreach and follow-up, dedicating 60% of your time to maintaining current receivables and payment plans.
• Accurately process student account credits, charges, adjustments, and exceptions; provide helpful service on accounts, transcripts, diplomas, and other requests.
• Partner with Financial Aid on cancellations, refunds, and aid adjustments.

Manage Financial Operations and Compliance

• Ensure compliance with regulatory requirements and internal policies for collections, refunds, overages, and safeguarding funds.
• Process and reconcile accounts payable, invoices, aging reports, and campus expenditures accurately and on time.
• Manage textbook and supply inventory, including physical counts and variance resolution.
• Apply accounting standards and policies in collaboration with the Campus Support Center; support campus facility operations as needed.

Lead and Develop the Team

• Train, coach, and manage a professional, motivated team; support performance and career development and lead the team toward established results and metrics.
• Recognize and reward employee contributions and achievements; perform other duties as assigned.

Qualifications

What You’ll Bring

Required Education and Experience

• High school diploma or GED.
• Minimum three (3) years of experience in a business office environment.

Preferred Background

• Bachelor’s degree in a business-related field.
• At least three years of online higher education experience in a business office setting.
• Broad knowledge of accounts receivable, collections, inventory management, financial reporting, or proprietary education.

Knowledge Skills and Abilities

• Knowledge of and ability to apply generally accepted accounting principles and procedures (GAAP); ability to analyze accounts and financial data and recommend solutions.
• Professional communication, active listening, constructive conflict resolution, negotiation, and relationship-building skills across departments.
• Intermediate presentation and training facilitation skills and proficiency with Microsoft Office, educational and administrative technology, and enterprise software such as SharePoint.
• Ability to apply relevant business, education, and healthcare information; evaluate complex problems, use sound judgment, maintain confidentiality, and meet simultaneous deadlines in a fast-paced setting.

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