Manager, Business Information

Ross Stores, Inc.; Dublin (CA); On-site; USD 114,000 - 195,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Life insurance

Paid time off

Stock purchase plan

Wellness benefits

Diversity and inclusion

Employee stock purchase plan

Job summary

Ross Stores is seeking an experienced Product Owner to advance the Marketing/Customer Insights BI roadmap. This business-facing role connects leadership with BI, data, analytics, and technology teams to translate priorities into measurable outcomes.

You will synthesize complex information, shape a point of view, and influence decisions without direct authority. The role requires 8+ years in analytics/BI with 5+ years leading customer data initiatives, and a strong foundation in BI tools and

Qualifications

• Bachelor’s Degree with a concentration in Business, Economics, Marketing, Computer Science or an equivalent diploma.
• 8+ years of experience in analytics/BI/data management or related disciplines in a medium to large company.
• 5+ years of experience leading customer data, CRM, CDP, loyalty, or marketing analytics initiatives.
• Ability to exercise judgment in determining solutions, techniques and evaluation criteria for obtaining results and coordinating activities
• Excellent communication skills with all levels of the organization; effective listener and can negotiate to obtain consensus between multiple groups.
• Ability to network, develop relationships, and maintain strong cross-functional partnerships at all levels of the organization
• Proven organization skills; ability to perform under pressure and manage multiple priorities with competing demands
• Strong problem-solving skills and resourcefulness, identifying creative ways to accomplish work when resources are limited, or hurdles are high
• Working knowledge and hand-on experience with BI tools and modern cloud platforms (e.g.MicroStrategy, PowerBI, Snowflake)
• Working experience in the retail industry or similar fast-paced environment preferred
• Knowledge of customer journey analytics, segmentation, attribution, and personalization preferred
• Experience working in agile product and data delivery models preferred

Responsibilities

• Partner with cross-functional stakeholders to align competing interests, establish priorities, define and deliver data and analytics solutions.
• Lead customer data acceleration initiatives that improve accessibility, consistency, and usability of customer insights across the enterprise.
• Own the Marketing/Customer data domains, including business definitions, data quality standards, governance, enterprise products, and trusted metrics
• Translate business priorities into clear requirements, BRDs, use cases, and measurable product outcomes for data, reporting, and analytics solutions.
• Manage delivery from intake through implementation by tracking milestones, facilitating meetings, resolving issues, escalating risks, and communicating delays or changes in direction in a timely manner.
• Work with business and BI leadership to evaluate demand, rationalize business value, prioritize requests, and communicate tradeoffs or escalation needs.
• Lead creation and review of all deliverables related to report and ad-hoc data requests. Ensure the high quality of final outputs.
• Support adoption of BI and Customer Insights capabilities by developing training materials, job aids, rollout support, and business-facing communications.
• Consult with Technology teams on upcoming programs, dependencies, solution design considerations, and delivery planning.
• Troubleshoot and support BI product issues while managing a pipeline of enhancements, opportunities, and continuous improvement items.
• Champion a data-driven culture by driving adoption, reinforcing single-source-of-truth metrics, and measuring whether Customer Insights capabilities create meaningful business value.
• Contribute to financial planning, capability roadmaps, and continuous improvement initiatives within the Business Information department.

Skills

Analytics leadership

BI tools

Cross-functional collaboration

Communication skills

Agile methodologies

Stakeholder management

Cloud platforms

Education

Bachelor’s degree

Tools

MicroStrategy

Power BI

Snowflake

Job description

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

About this opportunity...

This role will be responsible for advancing the Marketing/Customer Insights BI roadmap at Ross. This business facing role serves as the primary connection between business leaders and BI, data, analytics, and technology teams, translating business priorities into clear, actionable, and measurable product outcomes.

We are looking for an experienced Product Owner that can quickly synthesize complex information, develop a confident point of view, and influence decisions without direct authority. The Product Owner will navigate ambiguity, manage changes in direction, and maintain delivery momentum while ensuring teams remain focused on the highest-value enterprise capabilities.

What you will do and what you will learn...

• Partner with cross-functional stakeholders (e.g. Strategy, Marketing, Merchandising, Finance, Stores, Technology) to align competing interests, establish priorities, define and deliver data and analytics solutions. Following established processes, bring awareness to the leadership team of all business demands.
• Lead customer data acceleration initiatives that improve accessibility, consistency, and usability of customer insights across the enterprise.
• Own the Marketing/Customer data domains, including business definitions, data quality standards, governance, enterprise products, and trusted metrics
• Translate business priorities into clear requirements, BRDs, use cases, and measurable product outcomes for data, reporting, and analytics solutions.
• Manage delivery from intake through implementation by tracking milestones, facilitating meetings, resolving issues, escalating risks, and communicating delays or changes in direction in a timely manner.
• Work with business and BI leadership to evaluate demand, rationalize business value, prioritize requests, and communicate tradeoffs or escalation needs.
• Lead creation and review of all deliverables related to report and ad-hoc data requests. Ensure the high quality of final outputs.
• Support adoption of BI and Customer Insights capabilities by developing training materials, job aids, rollout support, and business-facing communications.
• Consult with Technology teams on upcoming programs, dependencies, solution design considerations, and delivery planning.
• Troubleshoot and support BI product issues while managing a pipeline of enhancements, opportunities, and continuous improvement items.
• Champion a data-driven culture by driving adoption, reinforcing single-source-of-truth metrics, and measuring whether Customer Insights capabilities create meaningful business value.
• Contribute to financial planning, capability roadmaps, and continuous improvement initiatives within the Business Information department.

What you need to be successful...

• Bachelor’s Degree with a concentration in Business, Economics, Marketing, Computer Science or an equivalent diploma
• 8+ years of experience in analytics/BI/data management or related disciplines in a medium to large company
• 5+ years of experience leading customer data, CRM, CDP, loyalty, or marketing analytics initiatives.
• Ability to exercise judgment in determining solutions, techniques and evaluation criteria for obtaining results and coordinating activities
• Excellent communication skills with all levels of the organization; effective listener and can negotiate to obtain consensus between multiple groups.
• Ability to network, develop relationships, and maintain strong cross-functional partnerships at all levels of the organization
• Proven organization skills; ability to perform under pressure and manage multiple priorities with competing demands
• Strong problem-solving skills and resourcefulness, identifying creative ways to accomplish work when resources are limited, or hurdles are high
• Working knowledge and hand-on experience with BI tools and modern cloud platforms (e.g.MicroStrategy, PowerBI, Snowflake)
• Working experience in the retail industry or similar fast-paced environment preferred
• Knowledge of customer journey analytics, segmentation, attribution, and personalization preferred
• Experience working in agile product and data delivery models preferred

Perks and Benefits of joining our team...

Our Associates are at the heart of everything we do and we're proud to offer a range of benefits that reflect how much we value their contributions. Here's a peek into what you can expect as an eligible Ross Associate:

• A broad range of affordable health insurance options & personal medical plan concierge
  401(k) with employer match and Life insurance
• Ample PTO including accrued vacation, paid holidays, diversity day, and the ability to purchase additional vacation.
• Employee stock purchase plan*
• Access to health and wellness benefits such as BetterHelp and Headspace
• Charitable donations matched by Ross Stores Foundation
• And more....

*benefits vary by level and position and are subject to change

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

The base pay range for this role $114,300.00 to $195,000.00. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.