Manager, Business Development & Engagement
Association of American Medical Colleges
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Job summary
Association of American Medical Colleges in the United States seeks a Manager, Business Development & Engagement to lead customer engagement, account management, and growth for the Careers in Medicine (CiM) and VSLO portfolios.
You will guide a team of client engagement professionals, forecast revenue, and drive market expansion with cross-functional partners across product, operations, marketing, and analytics.
Qualifications
- Bachelor’s degree in Business, Marketing, Communications, Higher Education, Public Administration, or related field.
- 8-10 years of related work experience.
- 3-5 years of supervisory experience.
- Experience managing customer relationships, account portfolios, or business development programs.
- Experience supervising staff and managing performance.
- Experience developing sales forecasts and business growth plans.
- Experience using Salesforce or similar CRM platforms.
- Experience presenting products and services to executive-level stakeholders.
Responsibilities
- Execute CES business development and sales strategies that support customer acquisition, retention, adoption, and revenue growth goals.
- Translate growth objectives into territory plans, account priorities, sales activities, and measurable outcomes.
- Monitor sales performance and pipeline health, identifying opportunities and risks and implementing corrective actions.
- Partner with leadership to develop annual revenue projections, growth forecasts, and market expansion strategies.
- Support growth of sponsorship, advertising, and partnership revenue opportunities across the CES portfolio.
- Develop territory strategies and customer segmentation approaches.
- Establish revenue targets and performance expectations.
- Monitor portfolio performance and adjust engagement strategies.
Skills
Education
Tools
Job description
The Association of American Medical Colleges is a not-for-profit association dedicated to transforming health care by supporting the entire spectrum of medical education, medical research, and patient care conducted by our member institutions. We are dedicated to the communities we serve and steadfast in our goal to improve the health of all.
At the AAMC, we are committed to supporting our employees with a comprehensive and competitive benefits package designed to promote well‑being, professionaldevelopment,and work-life balance.
HybridWork – Primarily remote roles with theabilityto work across the U.S.
Comprehensive Health & Wellness – Medical, dental, and vision coverage;wellness programs;and fitness reimbursement
Generous Time Away – Paid time off, holidays, personaldays,sickleave,paidparental leaveand short‑and long‑term disabilitybenefits.
Retirement & Financial Well-Being – 403(b)retirementplan with generous employer contributions and financial planning resources
Family & Care Support – Backup care for children, elders, and pets, plus resources for families with specialized needs
Learning & Purpose: Tuition reimbursement, professionallearning and developmentopportunitiesand the chance to advance a meaningful mission.
Additional information can be found on our website.
TheManager, Business Development & Engagementleads customer engagement, account management, and business development activities across the Career Exploration Services (CES) portfolio. The roleis responsible forimplementing sales and growth strategies that increase product adoption, customer retention, revenue generation, and market expansion for products including Careers in Medicine (CiM) and VSLO.
The Manager oversees a team of client engagement professionals responsible for assigned territories and customer portfolios whilemaintainingresponsibility for forecasting, pipeline management, sales operations, conference strategy, and customer relationship management. Working closely with Product, Operations, Marketing, and Analytics teams, the Manager ensures customer insights and market intelligenceinformbusiness and product decisions.
- Execute CES business development and sales strategies that support customer acquisition, retention, adoption, and revenue growth goals.
- Translate organizational growthobjectivesinto territory plans, account priorities, salesactivities, and measurable performance outcomes.
- Monitor sales performance and pipeline health,identifyingopportunities andrisksandimplementingcorrective actions as needed.
- Partner with leadership to develop annual revenue projections, growth forecasts, and market expansion strategies.
- Support growth of sponsorship, advertising, and partnership revenue opportunities across the CES portfolio.
- Develop territory strategies and customer segmentation approaches.
- Establish revenue targets and performance expectations.
- Monitor portfolio performance and adjust engagement strategies.
- Evaluate market opportunities and emerging customer needs.
- Supervise and develop a team of Client Engagement and Business Development staff responsible for assigned customer portfolios and geographic territories.
- Establish performance expectations, account priorities, and customer engagement standards.
- Provide coaching, mentoring, and professional development to ensure consistent execution of account management and sales practices.
- Monitor territory performance and resource allocation to maximize customer success and business growth opportunities.
- Conduct performance evaluations and support workforce planning activities.
- Overseeand provide guidance tosupportinstitutionalaccounts and strategic customer relationships.
- Support complex customer engagements, renewal discussions, escalations, and expansion opportunities.
- Ensure customers receive consistent, high-quality support that drives adoption, retention, and satisfaction.
- Review account plans, business reviews, customer success metrics, and engagement activities to maximize customer value.
- Identifyemerging customer needs and opportunities that may influence future business or product investments.
- Develop and execute conference, event, and outreach strategies that increase awareness and adoption of CES products and services.
- Represent CES at industry conferences, constituent meetings, webinars, and stakeholder events.
- Monitor market trends, competitive activity, customer needs, and industry developments to inform strategic planning.
- Develop relationships with institutional leaders, advisors, specialty organizations, and external partners.
- Oversee Salesforceutilization, account documentation, pipeline management, forecasting, and sales reporting processes.
- Develop andmonitorkey performance indicators related to customer engagement, revenue growth, adoption, and retention.
- Collaborate with Product, Operations, Analytics, and Marketing teams to ensure customer feedback informs product enhancements and business priorities.
- Support implementation of new products, features, and customer engagement initiatives.
- Establish consistent processes, reporting standards, and operational practices that improve efficiency and accountability.
- Bachelor’s Degree in Business, Marketing, Communications, Higher Education, Public Administration, or relatedfield.
- 8-10 years of related work experience
- 3-5 years of supervisory experience
- Experiencemanaging customer relationships, account portfolios, or business development programs.
- Experience supervising staff and managing performance.
- Experiencedeveloping sales forecasts and business growth plans.
- Experienceusing Salesforce or similar CRM platforms.
- Experience presenting products and services to executive-levelstakeholders.
- Higher education, healthcare, association, nonprofit, or educational technology experience.
- Experience managing territory-based sales or customer success teams.
- Experience supporting sponsorship, advertising, or partnership revenue models.
This position is eligible for remote work in the contiguous US
$140,250.00-$165,000.00
Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors may include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, as well as internal equity, market, and business considerations.
If a bachelor’s degree is required, related work experience may be substituted in some positions. One year of college course work at an accredited institution is equivalent to one year of related work experience.
The AAMC is an Equal Opportunity Employer. The AAMC is committed to an Equal Employment Opportunity policy in recruitment, hiring, career advancement, and all other personnel practices. The AAMC will not discriminate on the basis of race, color, sex, national origin, religion, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, past or current military service, or any other legally protected characteristic. The AAMC is committed to the full inclusion of all qualified individuals. As part of this commitment, the AAMC will ensure that people with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact the talent acquisition team.
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