Manager, Business Continuity

Americold Logistics, LLC.; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Career growth

Job summary

Americold Logistics, LLC. is seeking a Manager, Business Continuity to lead enterprise resilience across a global network of facilities and operations.

You will partner with executive leadership, IT, operations, safety, security, and risk management to strengthen continuity and service delivery for customers. The role drives governance, testing, and enhancements to BCM/DR programs, aligning with ISO 22301 and NIST standards.

Qualifications

• Bachelor’s degree in a related field is required.
• 5+ years of progressive experience in Business Continuity, Disaster Recovery, Risk Management, or Operational Resilience.
• 3+ years of leadership experience.
• Experience leading enterprise crisis response during actual disruption, not just tabletop exercises.

Responsibilities

• Support the enterprise BCM/Business Resiliency program, including governance, policies, standards, and continuous improvement.
• Facilitate Business Impact Analyses (BIA) and enterprise risk assessments.
• Develop, maintain, and test business continuity and disaster recovery plans.
• Establish and monitor Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs).
• Lead crisis response efforts and coordinate recovery activities.
• Develop executive reporting and program metrics.
• Partner across Operations, IT, Cybersecurity, Safety, and Corporate Functions.
• Drive corrective actions and program enhancements.
• Manage resilience-related technology platforms and third-party service providers.
• Support regulatory, customer, and internal audit reviews.

Skills

BCM

Crisis Management

Risk Management

Operational Resilience

Leadership

Audit/Governance

Education

Bachelor’s degree in related field

Tools

Fusion Risk Management

Archer

ServiceNow BCM

ISO 22301 knowledge

Job description

Join the Cold Chain That Feeds the World. For over 120 years, Americold has connected producers, processors, distributors, and retailers to ensure food stays safe, fresh, and accessible. With 240+ facilities across four continents and 14,000+ team members, we’re a global leader in temperature-controlled logistics. Our mission is to help our customers feed the world – and we’re looking for people who share that purpose. We value customer service, innovation, and inclusion, and we invest in our people’s growth and well-being. If you’re ready to make a meaningful impact in a company that puts people first, Americold is the place for you.

What You’ll Do

The Manager, Business Continuity, is responsible for supporting Americold’s enterprise-wide business continuity. Operational resilience, crisis management, and IT disaster recovery programs. This role develops and executes strategies that enable the organization to prevent, prepare for, respond to, and recover from business disruptions across a global network of temperature-controlled facilities, transportation operations, and corporate functions. The position partners closely with executive leadership, technology, operations, safety, security, and risk management teams to strengthen organizational resilience, protect critical business processes, and ensure continuity of service for customers.

Essential Functions

• Support the enterprise Business Continuity Management (BCM)/Business Resiliency program, including governance, policies, standards, and continuous improvement.
• Experience building or maturing a BC/DR program in a complex, multi-site, or global operations environment (e.g., supply chain, logistics) preferred
• Facilitate Business Impact Analyses (BIA) and enterprise risk assessments.
• Develop, maintain, and test business continuity and disaster recovery plans.
• Establish and monitor Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs).
• Lead crisis response efforts and coordinate recovery activities.
• Develop executive reporting and program metrics.
• Partner across Operations, IT, Cybersecurity, Safety, and Corporate Functions.
• Drive corrective actions and program enhancements.
• Manage resilience-related technology platforms and third-party service providers.
• Support regulatory, customer, and internal audit reviews.
• Excellent verbal and writing communication skills

Business Continuity/Disaster Recovery Responsibilities

• Design and maintain enterprise business continuity and disaster recovery strategies.
• Coordinate disaster recovery testing and validation exercises.
• Conduct third-party resilience and vendor continuity assessments.
• Identify gaps and implement mitigation strategies.

Program Governance & Leadership

• Coordinate enterprise continuity governance processes.
• Establish program standards aligned to ISO 22301 and NIST.
• Present testing results and risk assessments to senior leadership.
• Partner with Internal Audit, Compliance, Security, and Risk Management teams.

Crisis Management Duties

• Assist enterprise crisis management and emergency response coordination.
• Manage crisis management teams during significant events.
• Develop crisis communications plans.
• Conduct tabletop exercises and after-action reviews.

What Experience And Education You Need

• Bachelor’s degree in a related field required.
• 5+ years of progressive experience in Business Continuity, Disaster Recovery, Risk Management, or Operational Resilience.
• 3+ years of leadership experience.
• Experience leading enterprise crisis response during an actual disruption, not just tabletop exercises

What Could Set You Apart

• Knowledge of ISO 22301, NIST, FFIEC, FEMA, and related frameworks. (preferred)
• CBCP, MBCI, or related certifications preferred.
• A demonstrated record of owning a BC/DR program end to end in a complex, multi-site, or global operations environment (e.g., supply chain, logistics, manufacturing, or cold storage).
• Hands-on expertise with BC/DR or GRC platforms (e.g., Fusion Risk Management, Archer, ServiceNow BCM) to manage plans, RETOs/RPOs, and testing cadence.
• A track record of building resilience culture through training programs that drive measurable engagement, not just compliance checkboxes.
• Comfort presenting program maturity, risk posture, and audit remediation status directly to senior leadership or the board.
• Familiarity with cold chain, warehousing, or transportation operations and the unique continuity risks they present.
• Active CBCP, MBCI, or ISO 22301 Lead Implementer certification.

Physical Requirements

• Requires the ability to sit for long periods of time, with frequent interruptions
• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
• Requires manual dexterity with normal hand and finger movements for typical office work
• Talking, hearing, and seeing are important elements of completing assigned tasks
• May require travel by automobile and airplane for business
• May require visits to warehouse operations in temperatures at or below freezing
• May require carrying loads related to travel and the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds
• Requires the use of various electronic tools

Americold is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

What We Offer

At Americold, we believe in taking care of our people. We offer benefits designed to support your health, financial well-being, and future. Our associates know what’s in it for them – opportunity, purpose and a values-driven culture. When you join Americold, you become part of a mission to help our customers feed the world.

U.S. Only: Americold offers a range of benefits, including medical/dental/vision insurance, STD/LTD coverage, 401(k) with Company match, FSA, life insurance, EAP, and paid time off, some of which may vary depending on the particular position and whether it is covered by a collective bargaining agreement (CBA).

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