Customer Service Representative

Americold Logistics, LLC.

Albertville (AL)

On-site

USD 32,000 - 42,000

Full time

2 days ago

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Benefits offered by this job

Medical/Dental/Vision insurance

STD/LTD coverage

401(k) with Company match

Flexible spending account (FSA)

Life insurance

Employee assistance program (EAP)

Paid time off

Job summary

Americold Logistics, LLC. is seeking a detail-oriented individual in Albertville, AL to support customer service and clerical tasks. The role involves responding to inquiries, coordinating with internal teams for orders, invoicing, and record-keeping, and providing general clerical support.

Travel may be required for business purposes. The position requires a high school diploma or GED, strong communication skills, accurate typing, and the ability to resolve customer issues efficiently.

Qualifications

High school diploma or GED required.
0 years of experience in customer service or clerical work.
Ability to communicate clearly with customers and team members in writing and verbally.
Demonstrated ability to resolve customer complaints efficiently.
Accurate typing and data entry skills.

Responsibilities

Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
Report customer feedback to management for continuous improvement.
Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
Verify computer-generated invoices to ensure proper account billing.
Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
Other essential duties may be applicable and assigned as necessary.

Skills

Customer service

Clerical

Written & verbal communication

Data entry

Typing

Education

High school diploma or GED

Tools

Warehouse Management Systems

Microsoft Office Suite

Desktop computers

Job description

Join the Cold Chain That Feeds the World.

For over 120 years, Americold has connected producers, processors, distributors, and retailers to ensure food stays safe, fresh, and accessible. With 240+ facilities across four continents and 14,000+ team members, we’re a global leader in temperature-controlled logistics. Our mission is to help our customers feed the world – and we’re looking for people who share that purpose. We value customer service, innovation, and inclusion, and we invest in our people’s growth and well-being. If you’re ready to make a meaningful impact in a company that puts people first, Americold is the place for you.

What You'll Do

You will respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts while ensuring prompt and efficient service. You will act as a liaison between customers and internal teams to facilitate account administration, scheduling, and order processing, and provide clerical support including maintaining records and answering phones. Occasional travel by automobile and airplane may be required for business purposes.

Essential Functions

Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
Report customer feedback to management for continuous improvement.
Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
Verify computer-generated invoices to ensure proper account billing.
Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
Other essential duties may be applicable and assigned as necessary.

What Experience And Education You Need

High school diploma or general education degree (GED) required.
Minimum 0 years of experience required in customer service or clerical work.
Ability to communicate clearly with customers and team members in writing and verbally.
Demonstrated ability to resolve customer complaints efficiently.
Accurate typing and data entry skills.

What Could Set You Apart

Ability to manage multiple tasks efficiently.
Adaptability and initiative in dynamic work environments.
Experience working with challenging customers.
Understanding of customer product storage and handling requirements.
Ability to collaborate effectively with colleagues and respond appropriately to feedback.
Familiarity with Warehouse Management Systems.
Familiarity with Microsoft Office Suite.
Experience operating desktop computers.

Physical Requirements

Requires several hours per day of sitting, getting up and down from chairs, reaching, and/or bending.
Requires manual dexterity with normal hand and finger movements for typical office work, including the operation of computers, telephones, and similar equipment.
Requires ability to comprehend and communicate with others verbally and/or in writing.
May require travel by automobile and airplane for business.
May require visits to warehouse operations in temperatures at or below freezing.
May require the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds.

Americold is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability status, as a protected veteran or any other protected category under applicable federal, state and local laws. EOE/AA M/F/D/V.

What We Offer