Manager, Business Application Management

Contexture; Phoenix (AZ); Hybrid; USD 102,000 - 115,000; Full time

Job summary

Contexture in Phoenix, AZ seeks a Manager, Business Application Management to lead the BAM team and ensure the company’s business applications are well configured to support workflows and productivity.

You will drive service improvements, manage vendor relations, and coach analysts. This role requires strong leadership, deep technical understanding, and a track record of delivering tangible business outcomes in a hybrid work environment.

Qualifications

• Minimum of 5+ years of business application management and support experience.
• Bachelor’s Degree required in Computer Sciences, Information Technology or another related field.
• Experience with Office 365, SharePoint, Microsoft Dynamics, Tableau, Atlassian Jira and/or Salesforce.

Responsibilities

• Ensure the consistency and maintainability of existing business applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions.
• Track and drive resolution of issues and requests.
• Produce detailed timelines for each application release and implement effective project controls by monitoring the progress of the software release and reporting the status.
• Approve all business requirements prior to the technical solution.
• Participate on all hardware and software evaluations and maintain vendor contracts.
• Provide leadership to business applications analysts and administrators to ensure Contexture’s business applications properly support the workflows of the Contexture teams.
• Manage direct reports by assigning support and project tasks, ensuring that team members have the required direction, resources and training to successfully complete assigned tasks.
• Prioritize work activities for team members and communicate status to business leaders.
• Support a team of business application analysts and administrators to improve business processes and procedures for internal business stakeholders.
• Provide effective leadership to a team of business application analysts and administrators to drive tangible business outcomes.
• Communicate with stakeholders to identify business requirements and serve as the point of contact for 3rd party applications.
• Ensure adherence to Contexture’s IT and security guidelines, standards, methodologies and frameworks.
• Evaluate new technologies and software products to determine feasibility and desirability of incorporating their capabilities into the organization’s application portfolio.
• Review & prioritize process improvement submissions from stakeholders.
• Collaborates with internal teams and external vendor partners to identify, implement, and maintain new business applications as needed by the organization.
• Ensures Contexture’s business application portfolio does not have duplicate or redundant applications, champions and drives application consolidation when necessary and appropriate.
• Ensures all business applications are properly updated, maintained, and secured according to applicable policies and procedures.
• Ensures legacy business applications are deprecated when no longer in use or supported.
• Participates in vendor management processes to ensure business application vendors achieve contracted SLA performance.
• Ensures Business Application documentation, including and not limited to user guides, process flows, and training materials, are properly updated and disseminated on a regular basis.
• Ensures new employees receive business application usage training as applicable.
• As applicable, after hours may be necessary to support after hours deployments, changes, or major incident response.
• Performs other related duties as assigned.

Skills

Business portfolio management

Team leadership

Technical management

Documentation skills

Cloud computing

Workflow improvement

Analytical thinking

Communication skills

Stakeholder management

Leadership

Education

Bachelor’s Degree in Computer Science / Information Technology

Tools

Office 365

SharePoint

Microsoft Dynamics

Tableau

Jira

Salesforce

Job description

MANAGER, BUSINESS APPLICATION MANAGEMENT

Job Code: MGRBAM

Reports To: DIRECTOR, ITSM & BUSINESS APPLICATIONS

Base Location: AZ or CO

Work Status: Hybrid/Physical Office

Minimum Starting Monthly Range: $8,500

Hiring Range (Monthly Pay): $8,500 - $9,583

Full-time / Part-time: Full-time

Exempt / Non-Exempt: Exempt

Risk Designation: Extremely High

Summary

The Manager, Business Application Management manages the daily activities of the Business Applications Management team and ensures that Contexture’s business applications are properly configured to support the workflow and productivity of Contexture’s teams. This position will drive ongoing service improvement activities and proactively seek opportunities to improve the performance of services and business applications to deliver enhanced value to the business.

This position is based in Phoenix Arizona; Denver Colorado; or Grand Junction, Colorado and requires local residency in one of these base locations. Our strategic flexibility allows for local work from home opportunities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities include the following:

• Ensure the consistency and maintainability of existing business applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions.
• Track and drive resolution of issues and requests.
• Produce detailed timelines for each application release and implement effective project controls by monitoring the progress of the software release and reporting the status.
• Approve all business requirements prior to the technical solution.
• Participate on all hardware and software evaluations and maintain vendor contracts.
• Provides leadership to business applications analysts and administrators to ensure Contexture’s business applications properly support the workflows of the Contexture teams.
• Manage direct reports by assigning support and project tasks, ensuring that team members have the required direction, resources and training to successfully complete assigned tasks.
• Prioritize work activities for team members and communicate status to business leaders.
• Support a team of business application analysts and administrators to improve business processes and procedures for internal business stakeholders.
• Provide effective leadership to a team of business application analysts and administrators to drive tangible business outcomes.
• Manage internal stakeholders' expectations and deliver tangible results to the business unit’s you support.
• Communicate with stakeholders to identify business requirements and serve as the point of contact for 3rd party applications.
• Ensure adherence to Contexture’s IT and security guidelines, standards, methodologies and frameworks.
• Evaluate new technologies and software products to determine feasibility and desirability of incorporating their capabilities into the organization’s application portfolio.
• Review & prioritize process improvement submissions from stakeholders.
• Collaborates with internal teams and external vendor partners to identify, implement, and maintain new business applications as needed by the organization.
• Ensures Contexture’s business application portfolio does not have duplicate or redundant applications, champions and drives application consolidation when necessary and appropriate.
• Ensures all business applications are properly updated, maintained, and secured according to applicable policies and procedures.
• Ensures legacy business applications are deprecated when no longer in use or supported.
• Participates in vendor management processes to ensure business application vendors achieve contracted SLA performance.
• Ensures Business Application documentation, including and not limited to user guides, process flows, and training materials, are properly updated and disseminated on a regular basis.
• Ensures new employees receive business application usage training as applicable.
• As applicable, after hours may be necessary to support after hours deployments, changes, or major incident response.
• Performs other related duties as assigned.

Skills

• Experience managing a business application portfolio.
• Basic knowledge of data file transfers, extracts, downloads, system interfaces.
• Technical management experience supervising and directing a team of application analysts and administrators.
• Technical proficiency and architecture understanding.
• Performance Monitoring and Troubleshooting.
• Cloud Computing and Platform Management.
• Experience working collaboratively to champion / implement workflow changes within business applications to support operations.
• Strong documentation skills.
• Strong analytical and deductive reasoning skills.
• Strong facilitation and conflict management skills.
• Strong written, verbal, and group communication skills.
• Collaborator, self-starter, and process oriented.
• Leadership and Team Management.
• Ability to effectively multitask and balance the needs of multiple initiatives in parallel.
• Exceptional attention to detail.
• Highly organized.
• Creativity and flexibility in managing multiple issues simultaneously.
• Demonstrated collaboration with other work groups to solve complex issues.
• Experience with healthcare systems is a plus.

Education/Experience

• Minimum of 5+ years of business application management and support experience.
• Bachelor’s Degree required in Computer Sciences, Information Technology or another related field.
• Experience with Office 365, SharePoint, Microsoft Dynamics, Tableau, Atlassian Jira and/or Salesforce.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

The position may require occasional availability for after-hours work, outside of regularly scheduled hours.

The position may require ability to periodically drive to and from clients, conferences and / or events; and / or limited travel.

This position is expected to be exposed to, process, or handle sensitive information including but not limited to Protected Health Information (PHI), Personally Identifiable Information (PII), financial information, etc. As such, the holder of this position is expected to comply with all applicable laws, regulations, organizational policies, and compliance expectations.

Physical Demands

• Frequent communication and information exchange.
• Regular movement within the office to access equipment and materials.
• Ability to remain stationary for extended periods (approximately 50% of the time).
• Continuous use of computers and office equipment (e.g., keyboard, monitor, printer).
• Frequent handling of materials up to 10 lbs; occasional handling up to 30 lbs.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Note

This job description is not intended to be an exhaustive list of all duties, responsibilities and/or qualifications associated with the job.

Benefits

Contexture provides a comprehensive benefits package. For details, please request a Benefit Summary from our Benefits Department.

The organization is an inclusive Equal Opportunity Employer. We do not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other status protected by law or regulation.