Manager, Application Development & Support

contexture; Arizona; Hybrid; USD 110,000 - 150,000; Full time

Job summary

Contexture seeks a Manager of Application Development & Support to lead a product development team focused on the Health Information Exchange. You will guide planning, building, testing, transitioning, and supporting software solutions across the SDLC and ensure effective Tier 3/4 support.

You will report to the Director and interact with multiple Contexture teams and clients. This strategic role requires leadership of senior software engineers and developers in a dynamic, compliant environment.

Qualifications

• Minimum of 5 years of experience in Information Technology and Software Development.
• 5+ years of IT and software development experience.
• 3+ years of technical leadership experience preferred.
• 3+ years of direct management experience preferred.
• Bachelor’s Degree with a concentration in Information Technology, Computer Science, Computer Engineering, or another related field required; equivalent directly related work experience may be considered in lieu of a degree.

Responsibilities

• Manage a team of developers in a primarily .NET environment.
• Maintain stable working conditions and relationships within the team.
• Hold individuals accountable for meeting and maintaining satisfactory performance results.
• Establish and maintain Secure Software Development and Support practices with the team, peers, and leadership.
• Identify opportunities and propose process improvements aimed at optimizing all aspects of team and individual activities and interactions.
• Coordinate with internal and external teams to ensure alignment across all products and services on the Contexture roadmap.
• Oversee Engineer and Developer assignments to sprint teams, ensuring projects meet timelines.
• Triage Tier 3 and Tier 4 support requests and drive their resolution.
• Mentor team with development activities to meet goals and commitments, career development, hiring, procedures and staffing recommendations.
• Communicate with and support the Director with initiatives for review and alignment.
• Own development and transition planning activities within the team.
• Participate in and manage vendor engagement activities to meet Contexture vision.
• Develop operational goals and leadership development programs for team members.
• Present to senior management and external stakeholders; provide program reporting.

Skills

Software Development Lifecycle

Interpersonal skills

Communication skills

Agile Lean Six Sigma

Vendor negotiation

Troubleshooting

Research & analysis

Multi-tasking

Healthcare experience

OO languages (C#, Java, JavaScript, VB

MongoDB / MSSQL

Git / GitHub

OAuth2 / API security

REST API

WPF

Windows / Linux

Education

Bachelor’s degree in IT/CS/Engineering

Tools

Windows

Linux

Git

GitHub

NoSQL (MongoDB)

MSSQL

WPF

Job description

Summary

The Manager of Application Development & Support will lead a Product Development Team to plan, build, test, transition, and support developed solutions for the Health Information Exchange. This role will drive the successful delivery and maintenance of products and services related to the Contexture Health Information Exchange and external clients through all the defined phases of the software development life cycle. Ensuring efficient and effective tier 3 & 4 support of developed solutions is also a primary responsibility.

The Manager of Application Development & Support will report to the Director of Application Development & Support and interact heavily with other Contexture teams and clients. This role focuses on the management of Senior Software Engineers, Software Engineers, Senior Developers, Developers, Junior Developers and others as needed.

This is a key strategic role at Contexture, and the candidate must have the talent and vision to successfully lead a team through an ever-changing and challenging space.

This position is based in Phoenix Arizona; Denver Colorado; or Grand Junction, Colorado and requires local residency in one of these base locations. Our strategic flexibility allows for local work from home opportunities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

• Manage a team of developers in a primarily .NET environment.
• Maintain stable working conditions and relationships within the team.
• Hold individuals accountable for meeting and maintaining satisfactory performance results.
• Establish and maintain Secure Software Development and Support practices with the team, peers, and leadership.
• Identify opportunities and propose process improvements aimed at optimizing all aspects of team and individual activities and interactions.
• Coordinate with internal and external teams to ensure alignment across all products and services on the Contexture roadmap.
• Oversee Engineer and Developer assignment to sprint teams, ensuring each project is appropriately staffed and managed to meet project timelines and deliverables.
• Collaborate with other Development Managers to oversee project assignments to sprint teams, ensuring workloads remain feasible and manageable.
• Triage Tier 3 and Tier 4 support requests and drive their resolution.
• Serve as the accountable position for any assigned applications for ongoing support and oversight.
• Mentor team with development activities to meet goals and commitments, career development, hiring, procedures and staffing recommendations.
• Communicate with and support the Director of Application Development & Support with any initiatives, offering suggestions, concerns, process improvement proposals, etc. for review, alignment, and formalization with the larger business.
• Own development and transition planning activities within the team to ensure solution and documentation handoffs are completed and concise.
• Participate in and manage vendor engagement activities to meet Contexture vision and product roadmaps as well as any necessary higher tier support of delivered solutions.
• Exercise initiative in developing operational goals, personal goals, and leadership development programs for team members.
• Effectively communicate and/or make presentations to senior level management within Contexture and other key external stakeholders and/or participants. Provide Program level reporting internally and externally related to Contexture Product Development initiatives.
• Drive development outcomes and own continual service improvement as it relates to product
• Collaborate with peer managers to identify and overcome barriers or complications to workflows and procedures within, and between, teams.
• Follow all security and compliance requirements.
• As applicable, after hours may be necessary to support after hours deployments, changes, or major incident response.
• Performs other related duties as assigned.

Skills

• Working knowledge of all stages of the Software Development Lifecycle.
• Excellent interpersonal skills, including conflict resolution.
• Excellent written and verbal communication skills.
• Experience in process improvement utilizing strategies such as Agile, LEAN, Six Sigma, or others.
• Working experience with Agile development methods and tools, such as
• Experience in vendor negotiation and contract management preferred.
• Excellent troubleshooting skills.
• Excellent research and analysis skills.
• Ability to multi-task in changing environment.
• Healthcare experience preferred.
• Preferred Technical Skills and Experience:
  • Development experience using object‑oriented languages such as C#, Java, JavaScript, VB, Python
  • Database experience with NoSQL (MongoDB preferred) and MSSQL
  • Working knowledge of version control using Git and GitHub
  • Experience with implementation of OAuth2 and other API security protocols
  • Implementation experience with REST API
  • Windows Presentation Framework
  • Experience working in both Windows and Linux based environments.

Education / Experience

• Minimum of 5 years of experience in Information Technology and Software Development.
• 3+ years of technical leadership experience preferred.
• 3+ years of direct management experience preferred.
• Bachelor’s Degree with a concentration in Information Technology, Computer Science, Computer Engineering, or another related field required; equivalent directly related work experience may be considered in lieu of a degree.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
• The position may require occasional availability for after‑hours work, outside of regularly scheduled hours.
• The position may require ability to periodically drive to and from clients, conferences and / or events; and / or limited travel.
• This position is expected to be exposed to, process, or handle sensitive information including but not limited to Protected Health Information (PHI), Personally Identifiable Information (PII), financial information, etc. As such, the holder of this position is expected to comply with all applicable laws, regulations, organizational policies, and compliance expectations.

Physical Demands

• Frequent communication and information exchange.
• Regular movement within the office to access equipment and materials.
• Ability to remain stationary for extended periods (approximately 50% of the time).
• Continuous use of computers and office equipment (e.g., keyboard, monitor, printer).
• Frequent handling of materials up to 10 lbs; occasional handling up to 30 lbs.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities and / or qualifications associated with the job.

Benefits

Contexture provides a comprehensive benefits package. For details, please request a Benefit Summary from our Benefits Department.

The organization is an inclusive Equal Opportunity Employer. We do not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other status protected by law or regulation.