Manager Business Analysis and Solutions

Symetra Financial Corporation; Tampa, Northern (FL, KY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Remote work

401k

Paid time away

Company matching

Job summary

Symetra Financial Corporation is seeking a Manager of Business Analysis and Solutions in the Benefits Division to lead business analysis, automation, and solution delivery that enhance operational effectiveness and customer experience. You will oversee intake, prioritization, capacity planning, and execution for a portfolio of initiatives while using data-driven insights to improve processes and outcomes.

The role requires experience in Group Benefits operations, stakeholder collaboration, and a

Qualifications

• 6+ years of progressive experience in business operations, business analysis, project management, or related discipline.
• Experience leading teams, coaching employees, driving measurable results.
• Experience partnering across business and technology to deliver complex initiatives.
• Knowledge of UAT, operational processes, and continuous improvement methodologies.
• Experience in Group Benefits insurance preferred.
• Strong leadership, accountability, and belonging within teams.
• Strategic thinker with ability to connect execution to goals.
• Influence stakeholders and lead through change in a collaborative environment.
• Balancing competing priorities with effective resource management.
• Certifications in BA, PM, leadership, or process improvement are a plus.

Responsibilities

• Lead business analysis, automation, and solution delivery to improve operational effectiveness and customer experience.
• Oversee work intake, prioritization, capacity planning, and execution across initiatives.
• Use data and metrics to inform decisions, improve processes, and measure outcomes.
• Identify opportunities to streamline operations and implement continuous improvement.
• Lead requirements, testing, and UAT to ensure solutions meet needs.
• Promote best practices, governance, and consistency across BA and delivery processes.
• Support successful technology and operational changes through planning and execution.

Skills

Business analysis

Project management

Leadership

Stakeholder management

UAT knowledge

Continuous improvement

Change management

Education

Bachelor's degree

Tools

Fineos

Job description

You may have seen in the media that job posting scams are on the rise. Symetra is committed to creating a positive candidate experience without putting you at risk. As such, applications for our open job postings are only collected through our secure career site and we are transparent about our. We also do not send funds to candidates or request funds from candidates, via check or otherwise. To check the status of your application, log into your candidate profile. If you would like to report suspicious recruiting activity or potential fraud please .- Relevant skills and experience will be listed so you know why those jobs are a matchSymetra has an exciting new opportunity to join us as a **Manager Business Analysis and Solutions** in our **Benefits Division!*** Lead business analysis, automation, and solution delivery efforts that improve operational effectiveness and customer experience.* Oversee work intake, prioritization, capacity planning, and execution across a portfolio of initiatives.* Use data, metrics, and business insights to inform decisions, improve processes, and measure outcomes.* Identify opportunities to streamline operations and implement continuous improvement practices.* Lead business requirements, testing, and user acceptance activities to ensure solutions meet business needs.* Promote best practices, governance, and consistency across business analysis and solution delivery processes.* Support the successful implementation of technology and operational changes through thoughtful planning and execution.**We empower inclusion**At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.**Creating a world where more people have access to financial freedom**Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.For more information about our careers visit:**Please review Symetra's Remote Network Minimum Requirements:**As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:* Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of \"broadband.\"* Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.* Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.When applying to jobs at Symetra you'll be asked to and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.**Identity Verification**Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.Failure to comply with verification procedures may result in:* Disqualification from the recruitment process* Withdrawal of a job offer* Termination of employment and other criminal and/or civil remedies, if fraud is discovered**Who You Are*** 6+ years of progressive experience in business operations, business analysis, project management, or a related discipline.* Demonstrated experience leading teams, coaching employees, and driving measurable business results.* Experience partnering across business and technology organizations to deliver complex initiatives.* Knowledge of user acceptance testing (UAT), operational processes, and continuous improvement methodologies.* Experience in Group Benefits insurance, including Short-Term Disability (STD), Long-Term Disability (LTD), Life, and Absence Management products and operations preferred.* An experienced people leader who is passionate about developing talent, building inclusive teams, and creating a culture of accountability and belonging.* A strategic thinker who can connect day-to-day execution to broader business goals and organizational priorities.* Skilled at influencing stakeholders, building partnerships, and leading through change in a collaborative environment.* Adept at balancing competing priorities, managing resources effectively, and making sound business decisions.* Experienced in business analysis, project leadership, operational improvement, and technology-enabled business solutions.* A continuous improvement mindset with strong critical thinking and problem-solving skills.* Professional certifications related to business analysis, project management, leadership, or process improvement are a plus.* Experience with Fineos and/or claims systems migrations is a plus.* Bachelor's degree preferred high school diploma required.* Ability to travel as needed to support the business.**Travel:****Required Training & Professional Development**All newly hired people leaders with direct reports are required to complete a comprehensive leadership development program within their first year. This program includes both virtual and in-person training. The in-person sessions will take place at Symetra's corporate headquarters in Bellevue, Washington. *Symetra covers all travel and accommodation expenses.***Reasonable Accommodations**Symetra is committed to providing equitable access to all job-related responsibilities, including required travel. If reasonable accommodations are needed for travel, Symetra's HR department will work to provide appropriate solutions in alignment with individual needs and company policies.**Work Authorization**Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.### Popular Skills of Previous Hires* Product Management* Analytics* Project Management## Perks and Benefits### Paid Time Away### Benefits### 401k### Remote WorkAlmost all our jobs have the option to work from home### Company MatchingGive back to your community and double your impact