Unit Manager - Retirement New Business - Remote

Symetra Financial Corporation; United States; Remote; USD 66,000 - 110,000; Full time

Benefits offered by this job

Flexible work arrangement

401(k) with company matching up to 6%

Paid time off and holidays

Company matching charitable donations

Job summary

Symetra Financial Corporation in the United States is seeking a Unit Manager for Retirement New Business, remote-first. You will lead a team, coach, and develop staff while balancing daily operations and project initiatives.

Responsibilities include ensuring SLAs, resolving escalated issues, and driving process improvements. The role requires people leadership, strong communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• 3+ years of experience in operations, financial services, insurance, or a related field.
• College degree or equivalent combination of education and experience.
• Proven ability to lead, coach, and develop employees or project teams.
• Strong problem-solving, decision-making, and organizational skills.
• Ability to manage multiple priorities and adapt in a fast-paced environment.
• Excellent communication and relationship-building skills.
• Strong customer focus with experience handling escalated issues and driving resolution.
• Demonstrated ability to improve processes and drive operational efficiency.

Responsibilities

• Lead, coach, and develop a team to achieve performance, quality, and service goals.
• Manage daily operations, workflow, and staffing to ensure SLAs are met.
• Handle escalated customer and partner issues while driving timely resolution.
• Set team goals, communicate business priorities, and foster engagement and accountability.
• Build subject matter expertise and provide guidance on processes, policies, and procedures.
• Identify and implement process improvements that enhance operational efficiency.

Skills

Leadership

People management

Communication

Customer service

Education

College degree or equivalent combination of education and experience

Job description

# Unit Manager - Retirement New Business - RemoteUSARemoteID: 9755---## Job DescriptionSymetra is seeking a **Unit Manager** to join our Retirement New Business team! **About the role**As a first-level people leader, the Retirement Unit Manager is accountable for employee performance, workforce planning, customer issue resolution, and operational excellence.This role will be responsible for balancing people leadership and daily work among various projects and initiatives. People leadership entails coaching, leading, supervising, and developing employees as well as being a positive influence and role model. The daily work oversight includes SLA management, understanding application handoffs and workflows (within and external to the immediate team), and escalation handling. It is key that someone interested in this role is solution minded, is curious and collaborative, enjoys thinking outside the box, and manage competing priorities in a fast-paced environment!**What you will do*** Lead, coach, and develop a team to achieve performance, quality, and service goals.* Manage daily operations, workflow, and staffing to ensure service level agreements (SLAs) are met.* Handle escalated customer and partner issues while driving timely resolution.* Set team goals, communicate business priorities, and foster employee engagement and accountability.* Build subject matter expertise and provide guidance on processes, policies, and procedures.* Identify and implement process improvements that enhance operational efficiency and customer experience.* Partner with cross-functional teams on initiatives, projects, and business priorities.* Support hiring, onboarding, training, and succession planning to build a high-performing team.**Why Work at Symetra**Here's what some of our employees have to say about why they work at Symetra*“Symetra values learning. Symetra has so many resources - whether that is the Student of the Business courses, sponsorship of professional certifications, or just individual employees being so willing to teach and answer questions.” Felicia D. - Financial Reporting Lead Senior Analyst**“The atmosphere at Symetra is truly different than at other companies. If you are looking for a company where your voice will matter and be heard, Symetra is the place for you.” Sydney S. - Actuarial Associate II***What we offer you**We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.* Flexible full-time or hybrid telecommuting arrangements* Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%* Paid time away including vacation and sick time, flex days and ten paid holidays* Give back to your community and double your impact through our company matching* Want more details? Check out our Symetra Benefits Overview**Compensation**Salary Range: $66,100 - $110,100 plus eligibility for annual bonus program**Who You Are*** 3+ years of experience in operations, financial services, insurance, or a related field.* College degree or equivalent combination of education and experience.* Proven ability to lead, coach, and develop employees or project teams.* Strong problem-solving, decision-making, and organizational skills.* Ability to manage multiple priorities and adapt in a fast-paced environment.* Excellent communication and relationship-building skills.* Strong customer focus with experience handling escalated issues and driving resolution.* Demonstrated ability to improve processes and drive operational efficiency.**We empower inclusion** At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.**Creating a world where more people have access to financial freedom** Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.For more information about our careers visit: https://symetra.eightfold.ai/careers**Work Authorization** Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.**Please review Symetra's Remote Network Minimum Requirements:**As a remote-first organization with a cameras-on culture, reliable internet connectivity is important to how we connect, collaborate, and serve our customers. To support a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:* Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of \"broadband.\"* Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.* Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.**Identity Verification**Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.Failure to comply with verification procedures may result in:* Disqualification from the recruitment process* Withdrawal of a job offer* Termination of employment and other criminal and/or civil remedies, if fraud is discovered