Manager - BOA Steakhouse Napa

BOA Napa LLC; Union (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

BOA Steakhouse Napa is seeking a Restaurant Manager to lead front-of-house operations at our Casa Mani Resort location. You will train staff, uphold service standards, and collaborate with management to deliver exceptional hospitality and guest experiences.

The ideal candidate has at least 3 years of management experience in a high-end, high-volume restaurant, with strong communication, staffing, scheduling, and cost-control skills to drive revenue and service excellence.

Qualifications

• 3 years of management experience in a high-end, high-volume restaurant.
• Proficient with food service regulations and proper handling procedures.
• Strong leadership and customer service skills.
• Experience with scheduling, cost management and guest relations.

Responsibilities

• Assist the General Manager with staffing, training and development for all hourly front-of-house employees.
• Ensure company standards are met by communicating effectively and reinforcing policies.
• Oversee service areas including floor management and guest relations.
• Help manage scheduling, purchasing, labor, and cost control (food & beverage).
• Address guest complaints and ensure quick, courteous resolutions.
• Ensure health, sanitation, liquor, safety, and employment regulations are followed.

Skills

Restaurant management

Staff training

Customer service

Scheduling

Communication

Sales

Operations

Tools

Microsoft Excel

OpenTable

POS systems

Microsoft Word

Job description

Description

BOA Steakhouse is now hiring a RESTAURANT MANAGER to join our team!

BE A PART OF OUR TEAM at BOA Steakhouse located at the Casa Mani Resort.

BOA Steakhouse offers an unforgettable experience in the world of American steakhouse cuisine, based in Southern California and part of Innovative Dining Group's collection of trendy and exciting restaurants including Sushi Roku and Katana Robata & Sushi Bar. This innovative Steakhouse concept brings together a blend of inventive traditional dishes, a vibrant atmosphere, and an array of custom cocktails. With a commitment to providing unmatched hospitality, BOA Steakhouse has quickly become a go-to destination for tastemakers from around the world. Get ready to embark on a culinary journey like no other at BOA Steakhouse Napa.

What You’ll Do

A Restaurant Manager provides ongoing training and development to the front-of-house staff and ensures service standards are consistently executed and achieved. Responsibilities include acting as a liaison between team members and management, executing each shift at the highest level of hospitality and acting as an extension of management when working service. The Restaurant Manager creates a positive work environment for our employees through friendly, caring, and professional communication, making sure to pass down a culture of excellence.

YOUR KEY RESPONSIBILITIES:

• Assist the General Manager with staffing, training and development for all hourly front-of-house employees.
• Ensure that company standards are met by communicating effectively with our employees and consistently reinforcing our policies and procedures.
• Reinforce company rules at all times, including uniform, grooming and timeliness of employees.
• Oversee all areas of service including but not limited to floor management, cultivating relationships with new and returning guests and creating a proactive sales culture with all staff.
• Assist the General Manager with scheduling, purchasing, managing labor, food and beverage costs and P&L statements.
• Aid the General Manager in investigating and resolving guest complaints.
• Oversee restaurant repairs and preventative maintenance to ensure optimum operational efficiency.
• Ensure compliance with health, sanitation, liquor, safety and employment regulations by clearly communicating and reinforcing standards and procedures to all staff members.
• Embody and deliver on exceptional service and hospitality

Requirements

What we are looking for:

• 3 years of management experience in a high-end, high-volume restaurant.
• Possess a strong familiarity with food service regulations and proper food handling procedures
• Proficient in Microsoft Suite: Outlook, Word, Excel; Open Table and Restaurant POS Systems
• Be a creative thinker who can run the restaurant while generating new sources of revenue
• Demonstrate strong operational skills and impeccably high standards of service
• Demonstrate excellent customer service skills and the ability to remain calm and composed under pressure
• Be able to multi-task, manage time efficiently, possess excellent communication skills, maintain a positive attitude and a professional demeanor and have a strong work ethic.
• Must be twenty-one (21) years of age or older.
• Must possess a valid Food Handler Card and Alcohol Awareness Training Certificate at the time of hire.
• Be able to work in a standing position for long periods of time (up to 8 hours) with some walking and occasional sitting.
• Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

BOA Steakhouse is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.