Manager, Billing Services

Rehrig International; Chicago (IL); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan with employer match

Paid time off

Job summary

Rehrig International in Chicago is seeking a hands-on Manager, Billing Services to lead the billing team, ensure accurate invoices, and collaborate with attorneys and Finance leadership to optimize billing processes.

The role requires 5+ years in legal billing, strong Excel skills, and experience with e-billing platforms. You will drive continuous improvement, manage workflows, and mentor staff while ensuring compliance with client guidelines.

Qualifications

• 5+ years of legal billing experience within a law firm required.
• Experience in an insurance defense practice strongly preferred.
• Supervisory or people-management experience preferred.
• Strong understanding of legal billing processes and client guidelines.
• Experience with LEDES and e-billing platforms.
• Advanced Excel skills (PivotTables, VLOOKUP).

Responsibilities

• Lead and develop the billing team to deliver a collaborative, service-oriented environment.
• Oversee preparation, review, and submission of client invoices for accuracy and timeliness.
• Manage daily billing workflows, monitor workloads, and allocate resources to meet deadlines.
• Serve as primary escalation point for billing questions from attorneys and clients.
• Oversee e-billing submissions and monitor invoice status across platforms.
• Research and resolve billing discrepancies and client inquiries.
• Partner with attorneys and Finance leadership to support A/R efforts and collections.
• Generate and analyze billing, WIP, and AR reports to inform decisions.
• Support month-end billing activities and special projects.
• Establish best practices, quality standards, and service levels across department.
• Lead onboarding, training, and ongoing professional development for staff.
• Participate in hiring, performance management, and succession planning.
• Collaborate with Billing Operations for cross-training and workflow improvements.
• Maintain knowledge of billing systems and tools; provide backup coverage.
• Foster cross-department relationships to sustain client service excellence.

Skills

Legal billing

Leadership & mentoring

Client service orientation

Advanced Excel (PivotTables, VLOOKUP)

Billing data analysis

Communication

Tools

Aderant

Elite 3E

CounselLink

Legal Tracker

Tymetrix

Legal-X

Bottomline Legal Exchange

Acuity

Job description

Position Overview

The Manager, Billing Services is responsible for leading the people, service delivery, and day-to-day execution of the Firm's billing function. This role oversees the billing team, manages daily billing operations, and ensures the timely, accurate, and compliant delivery of billing services to attorneys and clients. The Manager, Billing Services fosters a culture of accountability, collaboration, continuous improvement, and exceptional client service while supporting the professional development and success of the billing team. The ideal candidate is a hands-on leader who enjoys developing people, building strong relationships, and creating a high-performing team environment. This role works closely with attorneys, legal support staff, clients, and Finance leadership to ensure exceptional service, efficient workflows, and successful execution of the Firm's billing processes. The Manager, Billing Services works in close partnership with the Manager, Billing Operations to support the Firm's overall billing strategy and service delivery. While each role maintains distinct areas of responsibility, both leaders are expected to develop a strong understanding of the overall billing function, collaborate on cross-functional initiatives, and provide support and leadership coverage for one another as business needs require. This position reports directly to the Director of Finance.

Primary Responsibilities

• Lead, mentor, coach, and develop the billing team while fostering a collaborative, accountable, and service-oriented work environment.
• Oversee the preparation, review, editing, and submission of client invoices, ensuring accuracy, timeliness, and compliance with client billing guidelines.
• Manage daily billing workflows by monitoring team workloads, prioritizing assignments, and allocating resources to meet deadlines.
• Serve as the primary escalation point for billing-related questions from attorneys, legal support staff, clients, and members of the billing team.
• Oversee electronic billing submissions and monitor invoice status across various e-billing platforms.
• Research and resolve billing discrepancies, rejected invoices, invoice reductions, and client billing inquiries.
• Partner with attorneys and Finance leadership to support accounts receivable efforts and resolve billing-related collection matters.
• Generate and analyze billing, WIP, and accounts receivable reports to identify trends, monitor performance, and support informed decision-making.
• Support month-end billing activities and assist with special projects as assigned.
• Establish, document, and promote billing best practices, quality standards, and consistent service levels across the department.
• Lead onboarding, training, coaching, mentoring, and ongoing professional development for billing team members.
• Participate in hiring, employee development, succession planning, and performance management initiatives.
• Partner closely with the Manager, Billing Operations to support cross-training, workflow improvements, system enhancements, departmental initiatives, and seamless operational coverage.
• Maintain a working knowledge of billing systems, reporting tools, and operational processes to effectively support departmental initiatives and provide backup coverage when needed.
• Foster strong working relationships across departments while promoting a client-service-focused culture.

Qualifications

• 5+ years of legal billing experience within a law firm required.
• Experience within an insurance defense law practice strongly preferred.
• Previous supervisory, team lead, mentoring, or people management experience preferred.
• Strong understanding of legal billing processes, client billing guidelines, electronic billing requirements, and accounts receivable support.
• Experience with legal billing systems such as Aderant, Elite 3E, or similar platforms preferred.
• Experience with LEDES billing formats and e-billing platforms, including CounselLink, Legal Tracker, Tymetrix, Legal-X, Bottomline Legal Exchange, Acuity, or similar systems.
• Advanced proficiency with Microsoft Office Suite, particularly Excel, including PivotTables, VLOOKUP/XLOOKUP, filtering, reporting, and data analysis.
• Demonstrated ability to analyze billing data, troubleshoot issues, and manage high-volume workflows while meeting critical deadlines.
• Excellent communication, organizational, and problem-solving skills.
• Ability to build relationships across departments while maintaining a high level of professionalism and customer service.
• Positive, collaborative leadership style with a commitment to employee development and continuous improvement.

Key Competencies

• Collaborative and servant-minded leadership
• Employee coaching, mentoring, and development
• Strong client service orientation
• Excellent communication and relationship-building skills
• Accountability and sound decision‑making
• Initiative, adaptability, and problem‑solving
• High attention to detail and organizational excellence
• Ability to manage multiple competing priorities in a fast‑paced environment
• Commitment to continuous improvement, operational excellence, and team development

Compensation And Benefits

Salary Range: $100,000-$120,000, depending on experience. The compensation offered for this role will vary based on factors such as job-related knowledge, skills, education, and experience. Eligible employees may also participate in bonus opportunities and other components of the Firm's total rewards program.

In addition to monetary compensation, employees are provided with a robust selection of benefits, including:

• Comprehensive medical insurance plans (two PPO options, a PPO with HSA, and an HMO, all provided by BCBSIL)
• Dental insurance plans (PPO and HMO options provided by Guardian)
• Vision insurance (PPO plan provided by EyeMed)
• Retirement savings plan with employer match (100% of the first 3% of salary deferral, plus 50% of the next 2%)
• Fitness center reimbursement
• Paid time off (PTO)
• Parental leave
• Commuter benefits
• Short-term and long-term disability coverage
• Accidental death and dismemberment (AD&D) coverage
• Additional leave programs

Eligibility Requirements

Participation in certain compensation programs and benefits is subject to specific eligibility criteria, which will be communicated during the hiring process.

Equal Employment Opportunity Statement

Our firm is proud to be an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, ancestry, age, disability, sexual orientation, gender identity or expression, marital status, military status, veteran status, citizenship, or any other characteristic protected by applicable law.