Manager - Big Drop Cafe

Grand Falls Casino & Golf Resort; Larchwood Township (IA); On-site; USD 56,000 - 76,000; Full time

Job summary

Grand Falls Casino & Golf Resort in Iowa seeks a Big Drop Manager to oversee day-to-day operations of the Diner's Front and Back of House, ensuring product and service quality, consistency and team member development. You will implement service standards and manage cost parameters to meet budgets while adhering to health regulations.

The role requires extensive F&B knowledge, exceptional guest service and strong leadership to drive high-quality dining experiences across FOH and kitchen

Qualifications

• Extensive food and beverage service knowledge.
• Provide exceptional guest service to all customers.
• Oversee FOH quality across the Diner.
• Develop preliminary Diner menu concepts.
• Establish service standards for the Diner.
• Assist in defining cost parameters for the Diner.
• Manage expenses to meet budgeted goals.
• Schedule FOH Diner staff and monitor payroll.
• Organize FOH for speed and efficiency.
• Ensure compliance with health and internal controls.
• Possess ability to obtain required licenses.
• Track key food and beverage service metrics.
• Perform other duties as assigned.
• Conduct periodic evaluations and development.
• Manage inventories, rotation, par levels, physical counts.
• Coordinate new inventory with F&B Director and Purchasing.
• Recruit and develop Diner service staff.

Responsibilities

• Oversee daily FOH and BOH operations at the Diner, ensuring quality and consistency.
• Develop menus and set service standards for the Diner.
• Develop cost parameters and manage expenses to meet budgets.
• Schedule FOH Diner staff and manage payroll costs.
• Maintain organization for fast and efficient service.
• Ensure compliance with Iowa Dept of Health and other regulations.
• Obtain necessary licenses as required.
• Track key metrics of food and beverage service.
• Conduct periodic team member evaluations and development.
• Coordinate new inventory with F&B Director and Purchasing.
• Hire and develop all levels of Diner service staff.

Skills

Guest service

FOH management

Team leadership

Menu development

Job description

The Big Drop Manager is primarily responsible for the day to day operations of the Front and Back of house (Dining Room and Kitchen)for the Big Drop, ensuring product and service quality, consistency and team member development on all levels. Additionally this position is responsible for meeting all company and State Health Department rules and regulations.

Essential Functions

• List the job’s most important functions and responsibilities. Include all important aspects of the job, whether performed daily, weekly, monthly, annually or any that may occur at irregular intervals.
• Provide exceptional guest service to all customers.
• Must have extensive food and beverage service knowledge.
• Responsible for all Diner (FOH) operational quality aspects.
• Responsible for preliminary menu development
• Responsible for developing service standards and implementation of those standards for the Diner.
• Responsible for assisting in the development of cost related parameters for the Diner.
• Responsible for maintaining expenses to meet budgeted or forecasted goals.
• Responsible for scheduling all Front of House Diner staff members and meeting designated payroll costs.
• Responsible for all Front of House organization for fast and efficient functionality and service.
• Responsible for developing and coordinating a program that meets all Iowa Department of Health, Internal controls and government rules and regulations.
• Must be able to obtain all necessary licenses as required by local, state and federal governments.
• Responsible for tracking systematically, all critical areas of food and beverage service.
• Performes other duties as assigned
• Responsible for perodic team member evaluations and further development stratagies
• Responsible for all relavent inventories including rotation, par levels, periodic physical inventories and discontinued inventory items.
• Responsible for coordinating new inventory items with the Food and Beverage Director and Purchasing manager.
• Responsible for the hiring and development of all levels of the Diner service team

Required

• List the job’s most important functions and responsibilities. Include all important aspects of the job, whether performed daily, weekly, monthly, annually or any that may occur at irregular intervals.
• Provide exceptional guest service to all customers.
• Must have extensive food and beverage service knowledge.
• Responsible for all Diner (FOH) operational quality aspects.
• Responsible for preliminary menu development
• Responsible for developing service standards and implementation of those standards for the Diner.
• Responsible for assisting in the development of cost related parameters for the Diner.
• Responsible for maintaining expenses to meet budgeted or forecasted goals.
• Responsible for scheduling all Front of House Diner staff members and meeting designated payroll costs.
• Responsible for all Front of House organization for fast and efficient functionality and service.
• Responsible for developing and coordinating a program that meets all Iowa Department of Health, Internal controls and government rules and regulations.
• Must be able to obtain all necessary licenses as required by local, state and federal governments.
• Responsible for tracking systematically, all critical areas of food and beverage service.
• Performes other duties as assigned
• Responsible for periodic team member evaluations and further development strategies
• Responsible for all relevant inventories including rotation, par levels, periodic physical inventories and discontinued inventory items.
• Responsible for coordinating new inventory items with the Food and Beverage Director and Purchasing manager.
• Responsible for the hiring and development of all levels of the Diner service team

Schedule

Varies

Grand Falls Casino & Golf Resort is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.