Manager, Beverage

002 Seminole Casino Classic; Florida; On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Benefits package

Job summary

Seminole Classic Casino in Florida seeks an experienced Food & Beverage Director to plan and oversee the entire F&B operation, ensuring top-tier guest service and profitability. You will coach staff, manage menus, and implement cost controls while maintaining standards.

The role requires a strong leadership presence, regulatory compliance, and collaboration with other departments to deliver exceptional guest experiences.

Qualifications

• Bachelor of Arts in Food & Beverage Management or related field; 3–5 years supervisory restaurant/lounge experience preferred.
• TIPS certification required; basic mathematical skills.
• Proficient knowledge of Excel and Word; working knowledge of Info Genesis.

Responsibilities

• Plan and direct overall F&B operations to ensure a positive guest experience.
• Analyze food and beverage data and manage costs and revenue.
• Lead menu item changes based on product mix and guest feedback.
• Ensure outstanding service for VIP guests and at events.
• Develop operating standards and cost controls; supervise staff training.
• Recruit, interview, hire, and discipline team members; ensure safety compliance.

Skills

TIPS certification

Numerical skills

Supervisory leadership

Attention to detail

Education

Bachelor of Arts in Food & Beverage Management or related field

Tools

Microsoft Excel

Microsoft Word

Info Genesis

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description: Seminole Classic Casino pioneered Indian gaming when it opened as the country’s first large stakes bingo hall in 1979, eventually expanding with gaming machines and poker. The landmark casino is now home to over 1,000 state-of-the-art, newest-title slot machines and other local favorites such as Diamond Lottos, Fort Knox, Pirate’s Loot. The gaming leader also offers 24/7 live table game action with games including Blackjack, Baccarat, Spanish 21, Three Card Poker and many more. Seminole Classic Casino also features the Hollywood Hall entertainment pavilion and the Stage Bar, a full-service bar that features live entertainment nightly. Patrons can enjoy the EATstreet dining area with food options such as Slice and Mojoe as well as a burger and wing joint named Flying Cow.

Our Commitment to Service: We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

Under the direction of the Director of Food and Beverage, the incumbent plans and directs the overall Food & Beverage including all related management functions to ensure a positive guest experience.

ESSENTIAL JOB FUNCTIONS:

May include but are not limited to: Oversee all food and beverage staff Analyze food and beverage data Identifies and defines business needs and implements solutions which may result in beneficial changes in the operation of the restaurant, improvement in the restaurant’s impact or interaction with customers, improvement in the restaurant’s ability to reduce or contain costs or generate additional revenue. Directs the development and administration of controls for all phases of the Department in an economical and profitable manner while maintaining established standards. Assist with menu item changes based on product mix reviews and guest feedback. Ensures that the Department supports the casino by providing outstanding service to VIP guests in the restaurant and during special events. Institutes cost control procedures and standards of performance. Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties. Works with manual and automated systems and develops or implements procedures, formats, budgets, testing, training and documentation. Staff replacement within the guidelines of the department. Develops and implements operating standards where necessary. Communicates with management, other departments, and designated personnel to address the needs of the POS system. Provides project leadership and project management as assigned Acts immediately on all customer complaints to insure that a correction is made whenever possible. Assist in guest security- authorized guests only are utilizing the bars. Must adhere to all regulatory, departmental and company policies and procedures. Guide the Food and Beverage Team by “Leading by Example.” Directs the administration of controls for all phases of the F&B operation in an economical and profitable manner while still maintaining established standards. Oversees cash handling procedures to ensure accuracy and profitability are maintained. Ensure outstanding customer service through development and implementation of customer service training, focusing on 100% guest satisfaction. Acts immediately on all customer complaints and takes corrective action as needed. Must act calmly and make rational decisions when handling guest and employee conflicts. Assists in recruiting, interviewing and hiring team members. Recommends wage and salary adjustments for personnel within established limits. Counsels, guides, trains, instructs and takes disciplinary action as needed with assigned personnel in the proper performance of their duties. Ensures all staff is ServSafe and T.I.P.S. trained as needed. Oversees all aspects of the Supervisors Job Objectives. Performs daily, weekly and monthly beverage inventories to ensure proper rotation and usage of product. Writes and costs weekly labor schedule to ensure that highest service levels with maximum productivity are achieved. Ensures Occupational Safety & Health Act, local health and safety codes and company safety and security policies are met. Assists with development of food and beverage menus as requested. Continually seek new methods and programs to promote the food and beverage operation and the property as a whole. Any other reasonable request made by management. Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance. Must be able to complete standard Seminole Tribe of Florida forms and reports. Must be able to effectively coach and counsel employees. Must be able to effectively communicate with guests regarding complaints, programs, etc. Must be able to read, understand and explain to team member’s technical manuals and other related materials required for proper completion of goals. Other duties as assigned.

Qualifications:

Qualification: Bachelor of Arts in Food & Beverage Management or related field and three to five (3-5) years of restaurant/lounge supervisory experience is preferred, or an equivalent combination of education and/or work experience. Must be TIPS certified, and possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to positions responsibilities. Proficient knowledge of software programs such as Microsoft Excel and Microsoft Work. Working knowledge of Info Genesis preferred.

WORK ENVIRONMENT:

Must be able to work in a smoking environment Regularly required to stand or walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear Specific vision abilities required by this job include close, distance, color, peripheral vision and depth perception. Position required bending, lifting and carrying supplies and equipment up to 50 pounds. With assistance, required to lift or carry items in excess of 50 pounds, push or pull carts and/or furniture weighing several hundred pounds.

CLOSING:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. Thank you for choosing us as your employer of choice! If you are ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you! If you're unable to find a position that matches your interest, please tell us a little about yourself, and we'll recommend jobs that match your interests. Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United Nations of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!