Manager, Behavioral Health Technicians

Bradford Health Services; Southaven (MS); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading health services organization in Southaven seeks an experienced supervisor for Behavioral Health Technicians. The role requires a Bachelor’s degree in behavioral sciences or C.R.C. certification, along with supervisory experience. Responsibilities include supervising staff, coordinating training, managing schedules, and ensuring patient care documentation. Applicants should possess strong interpersonal and communication skills, and a commitment to maintaining confidentiality in accordance with federal regulations.

Qualifications

• Experience of three years in addiction or mental health agency required.
• One year of supervisory experience required.
• Must have two years of verifiable abstinence if recovering.

Responsibilities

• Supervise and coordinate training for Behavioral Health Technicians.
• Maintain work schedule to ensure all shifts are covered.
• Assist with de-escalation of patients as needed.

Skills

Verbal communication skills

Written communication skills

Computer skills

Education

Bachelor’s degree in behavioral sciences

C.R.C. certification

Job description

Entry Level Qualifications:

Bachelor’s degree in behavioral sciences or C.R.C. certification preferred. Three years’ experience in addiction or mental health agency required. One year’s experience in a supervisory position required. Verbal or written communication skills required. Computer skills preferred.

• Must be able to walk within the facility and on the grounds of the facility for approximately 1 mile per every 8-hour shift.
• Must be able to continuously sit for approximately 3hours per 8-hour shift.
• Must be able to administer CPR and be certified.
• Maintain records and have good communication skills.
• Must be able to see 20/40 corrected in each eye and hear (hearing aid acceptable).
• If recovering, two years of continuous verifiable abstinence.

General Responsibilities:

Provide supervision and coordinate training for Behavioral Health Technicians and Lead Recovery Support Specialist staff. Maintain work schedule to ensure adequate coverage on all shifts.

Essential Functions:

• Responsible for editing time report and ensuring time reported is correct.
• Responsible for generating work schedules and ensuring all shifts are adequately covered.
• Responsible for hiring support staff (Behavioral Health Technicians, Recovery Support Specialist) with assistance from Human Resources as appropriate.
• Coordinate training for Behavioral Health Technicians and Recovery Support Specialist as needed. Conduct periodic meetings with staff as needed.
• Prepare and conduct evaluations for Behavioral Health Technicians and Recovery Support Specialist. Obtain approvals from Human Resources prior to meeting with the staff.
• Assist with de‑escalation of patients as needed. Document all direct care with patients in medical record. Monitor staff documentation.
• Review all occurrence reports and patient grievances and process with morning U.R. team.
• Coordinate communication between Behavioral Health Technicians and Recovery Support Specialist with clinical staff and medical staff.
• On call Behavioral Health Technicians and Recovery Support Specialist call outs.
• Supervise/Coordinate non‑clinical patients’ outings with approval from Executive Director.
• Work closely with Lead Behavioral Technician; supervise and direct clinical support team through Lead Behavioral Technician on all shifts.
• Must maintain a professional demeanor and appearance, must not appear impaired or disoriented, but rather must present coherent and articulate speech, kept appearance, alert, oriented, and responsive to patients’ needs and concerns.
• Must be able to work in a constant state of alertness to perform the job safely.
• Must be able to work in a cooperative manner with coworkers, managers, clients, and prospective clients.
• Must be emotionally and physically capable of working effectively in stressful situations.
• Other duties as assigned.

Know and abide by the general provisions of 42 CFR Part 2, “Confidentiality of Alcohol and Drug Abuse Patient Records”; and 45 CFR “Health Insurance Portability and Accountability Act”.

Bradford Health Services does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factor. In addition to federal law requirements, Bradford Health Services comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.