Manager, Behavioral Health Technician

Memorial Physician Practices; Holyoke (MA); On-site; USD 53,851 - 72,592; Full time

Benefits offered by this job

Comprehensive benefits including medical, dental, and vision

Financial protection and PTO

Tuition assistance and loan assistance

Wellness programs

Professional development opportunities

Job summary

Valley Springs Behavioral Health Hospital in Holyoke, Massachusetts is seeking a Manager, Behavioral Health Technician. In this role, you will oversee daily operations, manage a large team, and ensure compliance in a professional environment. A Bachelor’s degree and 3 years of behavioral health experience are required, along with strong leadership skills.

The position offers comprehensive benefits and a salary range from $53,851.20 to $72,592.00.

Qualifications

• 3 years of behavioral health experience required.
• 1 year of leadership/management experience preferred.
• CPR certification and de-escalation certification required within 30 days.

Responsibilities

• Manage daily operations to ensure alignment with objectives.
• Foster a professional, growth-oriented environment.
• Ensure regulatory compliance and oversee equipment acquisition.
• Manage hiring, training, performance evaluations, and terminations.

Skills

Leadership

Organizational skills

Communication skills

Behavioral health knowledge

Education

Bachelor’s degree in psychology, social work, business administration or related field

Job description

Valley Springs Behavioral Health Hospital

Manager, Behavioral Health Technician

Job Type: Full Time | Varied

How you'll contribute

• Manage the daily operations of the assigned department or function to ensure alignment with departmental and organizational objectives.
• Ensure regulatory compliance and oversee the acquisition and maintenance of equipment and supplies.
• Foster a professional, growth‑oriented environment, ensuring the department maintains its critical role in the continuum of care, serving both internal and external stakeholders.
• Plan and review work, ensuring quality standards, and manage hiring, training, performance evaluations, corrective actions, and terminations, while maintaining regular and reliable attendance to support consistent leadership.
• Directly responsible for managing 100+ BHTs who observe and maintain a safe milieu through patient checks and safety monitoring, ensuring compliance with patient observation protocols (15‑minute checks, line‑of‑sight, or one‑on‑one monitoring as ordered).
• Focus on development, training, and treatment of behavioral health patients across multiple populations.

Essential Functions

• Assist with developing specific departmental goals, standards, and objectives which directly support the strategic plan and vision of the organization.
• Manage staff relations, including performance management, staff satisfaction, and conflict management.
• Perform and oversee scheduling, staff development, recruitment, payroll, and student engagement.
• Monitor departmental budgets, regulatory compliance, departmental contracts, and vendor relations.
• Determine and justify needs for systems/equipment/supplies purchases, monitor usage, and oversee proper working order and stock supplies.
• Create and foster an environment that encourages professional growth.
• Ensure the department remains focused on its important role in the continuum of care.
• Maintain regular and reliable attendance.
• Serve both internal co‑workers and external customers, clients, patients, contractors, and vendors.
• Demonstrate a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA).
• Apply policies and procedures skillfully.
• Manage the work of others, including planning, assigning, scheduling, and reviewing work, ensuring quality standards.
• Hire, terminate, train and develop staff; review performance and administer corrective action.
• Always exhibit the company's core values: champion patient care, do the right thing, embrace individuality, act with kindness, and make a difference together.
• Perform other duties as assigned.

Additional Information

Access to and/or work with sensitive and/or confidential information.

Why join us?

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full‑time and part‑time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short‑ and long‑term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well‑being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

What we’re looking for

• Bachelor’s degree in psychology, social work, business administration, or related field from an accredited school required.
• Three years of behavioral health experience required.
• One year of leadership/management experience preferred.
• CPR certification required within 30 days of employment and prior to any patient contact.
• De‑escalation certification required within 30 days of employment and prior to any patient contact.
• Knowledge of behavioral health.
• Strong leadership and organizational skills.
• Ability to work collaboratively with a diverse team of healthcare professionals.
• Excellent communication and interpersonal skills.

Physical and Mental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods; use hands to finger, handle, feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of the upper body is required for extended use of computers. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment and Travel Requirements

Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

Works in a well‑lit, ventilated and climate‑controlled office environment with routine office equipment; some equipment has moving mechanical parts.

In a hospital/behavioral health environment, may be exposed to hazards and unusual elements, which may include but are not limited to bloodborne pathogens and/or contagious illnesses, toxic chemicals, and biohazardous materials which may require extensive safety precautions and the use of protective equipment.

Noise level in the work environment is typical for an office and/or hospital environment.

More About Valley Springs Behavioral Health Hospital

Salary range: $53,851.20 - $72,592.00

At Valley Springs, we are driven by a profound commitment to prioritize your well‑being so you can provide exceptional care to others. Here, you’re not just valued as an employee, but as a person.

EEOC Statement

Valley Springs Behavioral Health Hospital is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.