Manager, Behavioral Health Services

Signature Health Inc; Avery Terrace (OH); On-site; USD 85,000 - 125,000; Full time

Job summary

Signature Health Inc. is seeking a Manager of Behavioral Health Services to oversee client access, engagement, and outcomes at our Ohio location. You will lead Behavioral Health Counselors and Case Managers, ensuring high-quality treatment plans and adherence to standards.

The role emphasizes individualized, client-centered care, supervision, staff development, and collaboration with the Director to grow at this site. Telehealth may be required and HIPAA compliance is essential.

Qualifications

• Master’s degree required and licensure in Ohio.
• 7–10+ years of Behavioral Health experience.
• 3–5+ years of supervisory/management experience.
• Extensive experience with children, adolescents and/or adults with mental health and substance use issues.
• Strong clinical skills for treatment planning and psychosocial assessments.
• AHA BLS certification is required.
• Proficient in Microsoft Office products.

Responsibilities

• Manage daily objectives of the Behavioral Health team at the location.
• Provide ongoing coaching, development, and annual objective reviews.
• Lead team meetings and process improvements for productivity and quality.
• Plan and oversee client care operations and treatment plans; ensure documentation.
• Provide leadership, supervision, and support to staff; oversee crisis intervention.
• Ensure licensing/certifying board compliance and HIPAA/privacy.
• Coordinate training opportunities and staff development.
• Assist in growth strategies and community relations for the site.

Education

Master’s Degree

Licensed Independent Social Worker (LISW)

Professional Clinical Counselor (PCC)

Supervisory experience

Team leadership

Coaching and development

Client-centered approach

Strong communication

Tools

Microsoft Office

Job description

Description

At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can-do mindset, then Signature Health is the best place for the next step in your rewarding career. As a full-time employee, you will have access to the following employer/employee paid benefits:

• Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more
• Robust earned paid time off program (PTO)
• Federal Loan Forgiveness Program (available on eligible roles)
• Professional Development Support

SCOPE OF ROLE

Reporting to the Director, Behavioral Health Services, the Manager, Behavioral Health Services will contribute to client access, engagement, and positive behavioral health outcomes for clients. You will champion an individualized, client-centered approach. You will have responsibility for managing the work of the Behavioral Health Counselors and Case Managers ensuring the quality of and commitment to treatment plans by the behavioral health staff at your assigned location.

HOW YOU’LL SUCCEED

• Effectively manage and oversee the daily objectives of the Behavioral Health team at your assigned location.
• Be actively engaged when overseeing your team member’s individual performance which should include ongoing coaching, development, and meeting objectives through the annual review process.
• Lead by example by provide ongoing communication, teaching, and training to team members.
• Actively lead team meetings and process improvement initiatives to continuously improve work productivity, quality and efficiency of the team.
• Plan and oversee all client care operations and programs including the development of treatment plans and documentation/progress notes.
• Provide leadership to the behavioral health services staff through appropriate decision-making, work assignment allocations, supervision, reviews, consultation, training and support.
• Assist in resolving client grievances related to the Behavioral Health team.
• Provide expertise to team members when dealing with crisis intervention.
• Ensure behavioral health staff practice is within scope of their respective licensing/certifying boards.
• Provide the team with clinical training opportunities for continuous development.
• Monitor compliance to legal guidelines, internal policies and quality standards; ensures maintenance of clinical documentation of behavioral health staff in accordance with OMHAS standards.
• Assist in the strategic planning and implementation of growth strategies for behavioral health services at your assigned location.
• Establish and maintain excellent community relationships and serves as a community representative for Signature Health’s behavioral health services for that site.
• Comply with all agency policies and procedures.
• Maintain all aspects of HIPAA, promoting patient confidentiality and right to privacy.
• May be required to perform telehealth services as determined by Signature Health.
• Adherence and completion of compliance training provided by Signature Health.
• Responsible for and completes all productivity/documentation requirements.
• Participate in all assigned staff meetings and staff development programs.
• Demonstrate appropriate attendance and punctuality in adherence with Signature Health policies.
• Other duties as assigned.

Requirements

KNOWLEDGE & EXPERIENCE

• Master’s Degree required.
• Valid unencumbered license in the state of Ohio required; Licensed Independent Social Worker (LISW) or Professional Clinical Counselors (PCC) required.
• 7-10+ years of experience in the Behavioral Health field required.
• 3-5+ years of supervisory or management success preferred.
• Extensive experience in the treatment and care of children, adolescents and/or adults with mental health and substance use issues.
• Strong clinical skills in developing treatment plans, writing progress notes and conducting psychosocial assessments.
• American Heart Association (AHA) Basic Life Support (BLS) certification required.
• Proficiency in Microsoft Office products.

WORKING CONDITIONS

• Work is normally performed in a typical interior/office/clinical work environment.
• While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.
• Requires periods of sitting, standing, telephone, and computer work.
• Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.
• Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.
• Possible exposure to blood borne pathogens while performing job duties.
• Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.
• Sufficient dexterity to operate a PC and other office equipment.

This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice.

All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved. Signature Health is a drug-free workplace. After receiving a conditional job offer, all applicants must successfully pass a pre-employment drug screen.