Supervisor, Behavioral Health Services

Signature Health, Inc.; Willoughby (OH); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision

401k match

HealthJoy access Day 1

Paid time off (PTO)

Federal Loan Forgiveness Program

Professional Development Support

Job summary

Signature Health in Ohio is seeking a Supervisor, Behavioral Health Services to provide clinical direction for a team of treatment providers including counseling, case management and peer support professionals.

Reporting to the Manager, BH Services, you will oversee 12–15 staff, monitor performance, ensure safe, high-quality care, and collaborate with the onsite leadership to improve operations and access to care. Master’s degree and OH licensure are required.

Qualifications

• Master’s degree required.
• Valid LISW-S, LPCC-S, or IMFT-S license in Ohio required.
• AHA Basic Life Support (BLS) certification required.
• Proficiency with health information management systems, billing software, insurance websites, and Microsoft Office.

Responsibilities

• Supervise daily objectives of the Behavioral Health Services team.
• Oversee 12–15 staff to ensure high-quality, safe clinical care.
• Collaborate with onsite leadership to align operations and support.
• Provide ongoing supervision, training, and performance feedback.
• Lead process improvements to increase access to care.

Skills

Team supervision

Clinical leadership

Communication

Computer literacy

Education

Master’s Degree

Tools

Microsoft Office

Health information systems

Billing software

Insurance websites

Job description

At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can do mindset, then Signature Health is the best place for the next step in your rewarding career. As a full-time employee, you will have access to the following employer/employee paid benefits:

• Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more
• Robust earned paid time off program (PTO)
• Federal Loan Forgiveness Program (available on eligible roles
• Professional Development Support

Job Type

Full-time

At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can do mindset, then Signature Health is the best place for the next step in your rewarding career. As a full-time employee, you will have access to the following employer/employee paid benefits:

• Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more
• Robust earned paid time off program (PTO)
• Federal Loan Forgiveness Program (available on eligible roles
• Professional Development Support

SCOPE OF ROLE

Reporting to the Manager, Behavioral Health Services, the Supervisor, Behavioral Health Services will provide oversight and clinical direction for a team of treatment providers including counseling, case management and peer support professionals. The Supervisor, BH Services will provide exemplary clinical and administrative leadership, maintain professional demeanor in appearance and communication, and serve as an excellent representation of leadership and the organization.

How You’ll Succeed

• Supervise and oversee the daily objectives of the Behavioral Health Services team.
• Provide oversight of service provision for a team of 12-15 staff members to ensure that the team delivers high quality and effective treatment to patients in a safe and healthy clinical environment.
• Collaborate effectively and work cohesively with the onsite leadership team to ensure alignment, deliver consistent support, and foster efficient program operations.
• Provide ongoing assessment and monitoring of supervisees’ individual performance, actively monitoring workpace and supporting practices that improve efficiency and increase access to care.
• Provide ongoing assessment and monitoring of supervisees’ clinical competencies and adherence to policies and procedures.
• Provide ongoing training, coaching, consultation and support to supervisees.
• Utilize technology and performance metrics to monitor employee and team performance.
• Document staff progress in clinical supervision logs and performance reviews.
• May provide clinical supervision to staff seeking independent licensure or supervisory designation, per the policies and practices of their licensing board.
• Offer professional growth opportunities to supervisees and BH teams to enhance clinical functioning and continuous development.
• Actively lead team meetings and process improvement initiatives to continuously improve work productivity, work flows and efficiency of the team.
• Work effectively with teams to achieve mutual goals while encouraging individual contributions and responsibility.
• Encourage your team’s active engagement and participation in all staff meetings and trainings.
• Serve as a role model for safe and effective crisis management by actively responding to crisis situations, adhering to agency emergency protocols, and educating staff on safety protocols and best practices for crisis intervention.
• Exhibit a clear understanding of, and adherence to, incident reporting, patient rights and grievance procedures and mandated reporting.
• Maintain high ethical standards and serve as a leader and role model in recognizing and resolving ethical dilemmas.
• Ensure that clinicians operate within their scope of practice.
• In consultation with the legal department, guide staff through activities involving the criminal justice/legal system.
• Assist the Manager, Behavioral Health Services with program development.
• Conduct quality peer reviews, utilization reviews, quality assurance, and level of care reviews.
• Monitor and ensure compliance with CARF, OMHAS and professional standards.
• Maintain clear communication with referents and designated liaison persons.
• Assist Manager, Behavioral Health Services with interviewing potential employees and onboarding new hires.
• Other duties as assigned.

Requirements

KNOWLEDGE & EXPERIENCE

• Master’s Degree required.
• Valid unencumbered, LISW-S, LPCC-S, or IMFT-S license in the state of Ohio required.
• American Heart Association (AHA) Basic Life Support (BLS) certification required.
• High proficiency with computer software including but not limited to health information management system, billing software, insurance websites, and Microsoft Office.

WORKING CONDITIONS

• Work is normally performed in a typical interior/office/clinical work environment.
• While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.
• Requires periods of sitting, standing, telephone, and computer work.
• Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.
• Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.
• Possible exposure to blood borne pathogens while performing job duties.
• Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.
• Sufficient dexterity to operate a PC and other office equipment.

This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice.

All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved. Signature Health is a drug-free workplace. After receiving a conditional job offer, all applicants must successfully pass a pre-employment drug screen.