Manager, Behavioral Health Care Management – PHP/IOP

Sentara; Virginia Beach (VA); On-site; USD 116,000 - 174,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k with Employer Match

Tuition Assistance

Job summary

Sentara Virginia Beach General Hospital seeks a Manager of Behavioral Health Care Management to lead PHP/IOP program operations on-site in Virginia Beach, VA. The role focuses on scheduling, staffing, throughput, and cross-location coordination under Enterprise Behavioral Health leadership.

The ideal candidate has a clinical background in behavioral health, 5+ years of practice, and supervisory experience, with licensure preferences including LCSW/LPC or RN.

Qualifications

• Bachelor's degree in nursing, Social Work, Psychology, Healthcare Administration is required or very strongly preferred.
• Five years of clinical behavioral health experience is required.
• One year supervisory or lead experience is required.
• Licensure preferences include LCSW, LPC, or RN depending on role.

Responsibilities

• Provide operational leadership for PHP/IOP programs and practices.
• Oversee multiple PHP/IOP locations as programs expand.
• Develop and implement new PHP/IOP practices and readiness activities.
• Manage staffing, scheduling, patient flow, and clinical support processes.
• Coordinate inter-disciplinary care delivery and patient scheduling.
• Develop and monitor operational, access, productivity, and quality metrics.
• Ensure insurance authorization, eligibility, scheduling, and revenue-cycle workflows.
• Ensure regulatory and organizational compliance across locations.
• Standardize workflows and operating practices for consistent service delivery.
• Support annual planning, budgeting, and resource allocation.

Skills

Staff leadership

Operations management

Patient access

Performance metrics

Education

Bachelor's degree in nursing, Social Work, Psychology, Healthcare Administration

Master’s degree preferred

Licensed (LCSW/LPC/RN) preferred

Job description

City/StateVirginia Beach, VAWork ShiftFirst (Days)Overview:Sentara Health is hiring for a Manager, Behavioral Health Care Management – PHP/IOP at Sentara Virginia Beach General Hospital in Virginia Beach, VA!Status: Full-time, permanent position (40 hours)Standard working hours: 8am to 5pm EST, M-F, with evening shift as needed/back-upLocation: This is an onsite position at Sentara Virginia Beach General Hospital in Virginia Beach, VAOverviewThe Manager, Behavioral Health Service Delivery provides operational leadership for behavioral health programs and practices across the Southeast market, with an initial focus on Partial Hospitalization Program (PHP) and Intensive Outpatient Program (IOP) services.This position is responsible for the daily management and performance of assigned behavioral health practices while also supporting the development, implementation, and operationalization of new behavioral health programs and locations. As services expand, the Manager will provide oversight across multiple PHP/IOP practices and ensure consistent operations, quality, regulatory compliance, patient access, staffing, and financial performance across the market.The Manager works closely with Enterprise Behavioral Health leadership, physicians, clinical leaders, hospital and ambulatory operations, finance, revenue cycle, compliance, and other partners to create a coordinated and sustainable behavioral health service delivery model.Key ResponsibilitiesProvides operational leadership and oversight for assigned behavioral health programs and practices, including PHP and IOP services.Oversees multiple behavioral health locations as programs expand across the Southeast market, ensuring consistent operational standards and performance.Leads or supports the development and implementation of new PHP/IOP practices, including operational planning, staffing, workflows, readiness, and transition to ongoing operations.Manages day-to-day practice operations, including staffing, scheduling, patient flow, clinical support processes, resource utilization, and operational problem solving.Partners with clinical leadership to coordinate interdisciplinary care delivery, therapeutic programming, caseload distribution, and patient scheduling.Develops and monitors operational, access, productivity, quality, financial, and patient experience metrics and implements corrective actions when performance does not meet expectations.Ensures effective patient access and financial clearance processes, including coordination of insurance authorization, eligibility, scheduling, and revenue-cycle workflows.Ensures compliance with applicable regulatory, accreditation, licensing, safety, documentation, and organizational requirements.Recruits, develops, and manages staff; establishes performance expectations; promotes accountability; and supports staff competency and professional development.Standardizes workflows, policies, procedures, and operating practices across behavioral health locations to support consistent service delivery.Collaborates with hospital, ambulatory, Enterprise Behavioral Health, Health Plan, and community partners to improve transitions of care and access to behavioral health services.Supports annual planning, budgeting, resource allocation, and business performance for assigned programs.Identifies operational barriers, capacity constraints, and opportunities for program growth and develops solutions in partnership with behavioral health leadership.Serves as an operational escalation point for assigned programs and provides leadership during periods of significant operational change or program expansion.Preferred Leadership ProfileSuccessful candidates will demonstrate the ability to manage established clinical operations while simultaneously building and implementing new programs. The position requires strong operational leadership, change management, collaboration, problem solving, financial awareness, and the ability to lead teams across multiple locations.EducationBachelor's degree in nursing, Social Work, Psychology, Healthcare Administration, or a related clinical discipline. (Required); Master’s preferredCertification/LicensureLicensed Clinical Social Worker (LCSW) (Preferred) ORLicensed Professional Counselor (LPC) (Preferred) ORRegistered Nurse License (RN) (Preferred)ExperienceFive years clinical experience in behavioral health. (Required)One year’s experience in a supervisory or lead role. (Required)Sentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 135 years in pursuit of its mission - \"we improve health every day.\" Sentara is one of the largest health systems in the U.S. Mid-Atlantic and Southeast, and among the top 20 largest not-for-profit integrated health systems in the country, with 34,000 employees, 12 hospitals in Virginia and Northeastern North Carolina, including 10 hospitals with the prestigious Magnet recognition, and the Sentara Health Plans division which serves more than 1 million members in Virginia and Florida. Sentara is recognized nationally for clinical quality and safety and is strategically focused on innovation and creating an extraordinary health care experience for our patients and members. Sentara was named a Health Quality Innovator of the Year (2024), was recognized by Forbes as \"America’s Best-In-State Employer” (2024), \"Best Employer for Veterans\" (2022, 2023), and \"Best Employer for Women\" (2020), and named to IBM Watson Health's \"Top 15 Health Systems\" (2021, 2018).Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!To apply, please go to www.sentaracareers.com and use the following as your Keyword Search: JR-105524Talroo – NursingHealthcare, Behavioral Health , Nursing, RN, Registered Nurse, LCSW, LPC, RN, Counselor, Social Worker, Social Work, Psychology, Healthcare Administration, Counseling, Partial Hospitalization Program (PHP) and Intensive Outpatient Program (IOP) services.We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $116,376.00 - $173,534.40 annually. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually.Benefits: Caring For Your Family and Your Career• Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000•Pet Insurance•Legal Resources Plan•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.Sentara Virginia Beach General Hospital, located in Virginia Beach, VA, is home to the region’s only Level III Trauma Center. Our 273-bed facility has a long history of commitment to our communities of Virginia Beach, Eastern Shore, and Northeastern North Carolina, offering specialized tertiary services as well as many advanced clinical services. We are located just 15 minutes from VA Beach Town Center and just a few minutes to the Oceanfront.As a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart, vascular, neuroscience, neurosurgery, orthopedics and spine care, cancer care, advanced imaging, and behavioral health.Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.For positions that are available as remote work, Sentara Health employs associates in the following states:Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.