Manager Bar

Rivers Casino; Philadelphia (Philadelphia County); On-site; USD 52,000 - 80,000; Full time

Job summary

Rivers Casino in Philadelphia seeks an experienced Bar Operations Manager to oversee daily bar activities, supervise staff, and ensure events run smoothly in coordination with Entertainment and Marketing teams.

You will develop policies, manage the bar budget, ensure health and safety standards, and uphold company standards while delivering exceptional guest service during performances.

Qualifications

• High school diploma or equivalent.
• Experience in bar/FOH operations and staff supervision preferred.
• Ability to work flexible shifts, including holidays and weekends.

Responsibilities

• Oversee daily bar operations and guest service for events.
• Hire, train, supervise and schedule bar staff according to policy.
• Develop and implement bar policies, service standards and budget.
• Collaborate with Entertainment, Marketing and Facilities teams for event success.
• Ensure compliance with health, safety, and regulatory requirements.
• Prepare reports on performance and profitability.

Skills

Staff hiring

Budgeting

Staff training

Policy development

Scheduling

Event coordination

Education

High school diploma or equivalent

Job description

Description

Summary: Responsible for overseeing the daily operations of the bar. Works with the Entertainment Manager to ensure events run smoothly. Interfaces with other departmental and operations personnel to communicate and/or coordinate with those individuals in order to ensure all F&B needs for entertainment events are communicated with responsible staff.

Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation

Essential Job Functions:

• Hiring and training staff based on company policies, supervising all areas of the bar to monitor activities and handle problems that arise and managing all areas of staffing, including scheduling employees.
• Develops and implements bar policies, procedures and service standards to ensure efficient operations and guest satisfaction.
• Ability to extend complementary services in accordance with the approved comp matrix.
• Develops and manages operating budget to achieve profitability goals.
• Schedules and directs team members in the performance of work assignments.
• Work closely with property marketing and corporate entertainment and production teams to evaluate and execute strategies to maximize return on investment and show attendance, while meeting overall company marketing goals.
• Work in conjunction with all applicable departments, including but not limited to Facilities, Security, EVS, and Marketing, in preparation of, during, and after a performance.
• Maintains high food, service and health and safety standards.
• Maintains high visibility in the outlets.
• Prepares financial and other reports.
• Ensures compliance with regulatory controls both internal and external including but not limited to state and federal laws and the Pennsylvania Gaming Control Board regulations.
• Complies with all casino rules and regulation.
• Performs all other duties as assigned.

Qualifications:

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Three or more year’s related experience preferred.
• Ability to work flexible shifts and days of the week including holidays.
• Ability to obtain and maintain all necessary licensing.

Physical and Mental Demands:

• Regularly required to walk, stand,see, talk and hear; use hands to finger, handle, or feel; reach with hands and arms.
• Frequently required to stoop and kneel.
• Must occasionally lift and/or move up to 50 pounds
• Able to interact with others while maintaining a positive and courteous demeanor under frequently fast paced work conditions.
• Ability to work in a noisy and smoky environment

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.