Shift Manager Cage

Rivers Casino; Philadelphia (Philadelphia County); On-site; USD 80,000 - 110,000; Full time

Job summary

Rivers Casino Philadelphia seeks an experienced Cage Manager to oversee cage supervisors and cashiers, ensuring accurate guest transactions and strict internal controls. The role requires handling confidential guest records and making credit decisions within approved limits.

Ideal candidates will bring 3+ years in money handling with supervisory experience, strong customer service, and proven leadership. Flexibility for weekends and holidays is expected in a fast-paced gaming environment.

Qualifications

• Three or more years related money handling and supervisory experience.
• Excellent customer service and interpersonal skills.
• The ability to motivate staff through a teamwork approach.
• Proven leadership skills including delegation.

Responsibilities

• Manages cage supervisors and cashiers, assisting with guest interactions and transactions as needed.
• Responds to guest issues, concerns and complaints in a courteous manner.
• Maintains confidentiality of all guest's records and transactions.
• Determines applicant’s credit worthiness by approving or denying credit requests up to approved limits.
• Maintains casino credit records as they relate to changes to the limit or disruption of credit privileges.
• Writes and submits shift and other reports documenting shift activity.
• Ensures compliance with regulatory controls including Pennsylvania Gaming Control Board regulations.
• Hires, trains and manages staff in accordance with standards and programs.
• Performs all other duties as assigned.

Skills

Money handling

Supervision

Customer service

Leadership

Communication

Education

High school diploma

Job description

Description

Summary: Manage casino cage employees performing financial transactions for customers consistent with internal controls, policies and procedures and guest service standards.

Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language.
• Proactively greet team members and guests, initiating interaction to provide service.
• Always use a positive parting remark to end the conversation.

Essential Job Functions:

• Manages cage supervisors and cashiers, assisting with guest interactions and transactions as needed.
• Responds to guest issues, concerns and complaints in a courteous manner.
• Maintains confidentiality of all guest's records and transactions.
• Determines applicant’s credit worthiness by approving or denying credit requests up to approved limits.
• Maintains casino credit records as they relate to changes to the limit or disruption of credit privileges.
• Writes and submits shift and other reports required to document shift activity such as customer complaints, worker and guest injuries and security incidents.
• Ensures compliance with regulatory controls both internal and external including but not limited to state and federal laws and the Pennsylvania Gaming Control Board regulations.
• Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs.
• Performs all other duties as assigned.

Qualifications:

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Three or more years related money handling and supervisory experience.
• Excellent customer service and interpersonal skills.
• The ability to motivate staff through a teamwork approach.
• Proven leadership skills that include delegating as needed.
• Excellent communication skills, both written and oral.
• Must be able to work flexible schedule, weekends and holidays.
• Ability to obtain and maintain all necessary licensing.

Physical and Mental Demands:

• Regularly required to see, talk, hear; walk and stand.
• Frequently required to use hands to finger, handle, or feel; reach with hands and arms.
• Occasionally required to sit, or stoop.
• Must occasionally lift and/or move up to 25 pounds.
• Able to interact with others while maintaining a positive and professional demeanor under frequently fast paced work conditions.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.