Manager, Ballpark Security

Petco Park Insider

San Diego (CA)

On-site

USD 70,000 - 76,000

Full time

14 days+

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Benefits offered by this job

Medical

Dental

Vision

401(k) with employer match

Life Insurance

PTO & holidays

Job summary

San Diego Padres is seeking a Ballpark Security Manager to lead the 24/7 security operations at Petco Park, coordinating Supervisors, Leads, and Officers while liaising with law enforcement and event organizers.

The role requires strong leadership, bilingual English/Spanish a plus, and extensive experience in on-site security management. The position covers concerts, games, and other large events with strategic security planning.

Qualifications

5–10 years of supervising on-site security teams or command center operations.
BSIS Guard Card or BSIS Proprietary Security Guard certification required.
Valid driver’s license with clean record.
Willingness to travel ~20% of shifts.
Evening, weekend, and holiday availability.
Experience with Raven Controls and Titan HST software.

Responsibilities

Lead 24/7 security operations for Petco Park, coordinating daily activities.
Manage scheduling, payroll, and shift coverage for security staff.
Oversee incident reporting, logs, and investigations; ensure compliance with SOPs.
Coordinate with law enforcement and emergency services as needed.
Serve as Security Manager on Duty for select events and concerts.
Develop and enforce security protocols; ensure AS security standards.

Skills

Leadership

Communication

Supervisory experience

Bilingual English/Spanish

Security operations

Education

BSIS Guard Card or equivalent certification

Tools

Raven Controls

Titan HST

Job description

DEPARTMENT: Security & Transportation

REPORTS TO: Manager, Ballpark Security

STATUS: Full-Time; Exempt

San Diego Padres Commitment:

The San Diego Padres are committed to creating a diverse and inclusive environment for our

employees. We strive to create an environment for everyone by including perspectives from

backgrounds that vary by race, ethnicity, religion, gender, age, disability, sexual orientation, veteran status, and national origin.

If you are not sure you’re 100% qualified but are up for the challenge – we want you to apply.

We believe skills are transferable and passion for our mission goes a long way.

Your role as a Manager, Ballpark Security:

As a Ballpark Security Manager, you will be responsible for ensuring that the San Diego Padres

Security Department provides the highest level of professionalism and impeccable safety and

security to all players, talent, employees, and guests of Petco Park, enabling them to

positively experience America’s Best Ballpark.

You will accomplish this by providing strategic and operational leadership by managing the 24/7

security operations of Petco Park and leading Ballpark Security Supervisors, Leads, and Full- and Part-Time Ballpark Security Officers, coordinating daily security operations, and responding to incidents and operational needs. The Ballpark Security Manager will also serve as the designated Security Manager on Duty (MOD) for select concerts and special events held at Petco Park, ensuring that security operations are effectively managed and that all activities are conducted in accordance with department procedures, organizational standards, and Major League Baseball’s Best Stadium Operating Practices (MLB BSOP).

All the responsibilities we trust you with:

Always representing the Club in a positive and professional manner
Other duties as assigned
Oversee Daily Security Operations
- Manage 24/7 security staffing, scheduling, shift coverage and payroll utilizing ABI MasterMind
- Produce daily shift briefings to ensure that assigned supervisors, leads, and officers are prepared for their shift and receive all necessary information
- Monitor Avigilon surveillance systems and coordinate incident responses
- Ensuring security officers are trained to utilize Raven Controls Incident Management Software for all department logs, reports, equipment inventory, preventative maintenance and shift pass on reports are accurately maintained
- Maintain accurate incident logs, investigation reports, and security audits
- Provide regular updates to senior management and stakeholders
- Manage and lead escalated issues with patrons, VIPs, and staff professionally
- Promote a safe and welcoming environment for all facility users
- Assist in the development and enforcement of Security Protocols
  - Ensure compliance with organizational standard operating procedures (SOPs), and update department SOPs as necessary
  - Ensure compliance with local, state, and federal regulations including those outlined by the California Bureau of Security & Investigative Services (BSIS)
- Event Security Planning and Execution
  - Attend necessary meetings to obtain event operations and disseminate to department staff
  - Coordinate Ballpark Security support for Padres games, concerts, and other large gatherings
  - Liaise with law enforcement, emergency services, and event organizers
  - Coordinate and Lead Security Operations for VIP Guests that attend Padres Games and Special Events at Petco Park
- Personnel Management
  - Recruit, train, and supervise security staff and contractors including Allied Enhanced Protection Explosive Detection Canines
  - Conduct performance reviews and ongoing professional development
  - Manage time off requests and payroll submissions including all meal breaks
  - Conduct and participate in ongoing professional development
- Emergency Preparedness and Response
  - Work with the Director, Security & Transportation to implement emergency action plans for fire, medical, and active threat scenarios
  - Lead in the development of regular drills and post-incident evaluations
- Access Control and Perimeter Security
  - Oversee badge systems, entry checkpoints, and credentialing procedures
  - Ensure physical barriers and alarm systems are functioning properly
- Risk Assessment and Threat Analysis
  - Identify vulnerabilities and recommend mitigation strategies
  - Stay informed on emerging threats and adjust protocols accordingly
- Technology Integration and Maintenance
  - Work with IT to ensure cybersecurity measures for security systems
  - Oversee the upkeep of cameras, alarms, and communication tools
- Assist in Securing Baseball Operations Activities
  - Support security operations during San Diego Padres Spring Training at Peoria Sports Complex in Peoria, Arizona
  - Coordinate with visiting team Travel Security Professionals and local hotels to develop and implement security measures for visiting players, staff, and their families
  - Oversee the safe movement of visiting team families while at the ballpark, ensuring secure transitions and appropriate protective measures throughout their movements

Your areas of knowledge and expertise that matter most:

Maintain consistent, punctual, and reliable attendance
Possess a high degree of discretion, integrity, professionalism, and accountability
Must possess effective written and oral communication and interpersonal skills with the ability to deal with all levels of personnel and the general public professionally and effectively; must be able to use initiative and independent judgment within established guidelines
Strong understanding of 24/7 security operations and shift coordination
Knowledge of access control systems, surveillance technology, and intrusion detection
Familiarity with incident command systems (ICS) and emergency protocols
Familiarity with Avigilon systems including CCTV and key card access, CEIA OpenGate metal detectors, and radio communications
Ability to lead evacuations and coordinate with first responders during crises
Strong leadership and team-building abilities in a 24/7 operational environment
Knowledge of training programs, certification requirements, and use-of-force policies
Proficient computer skills in Microsoft Office including Word, Excel, PowerPoint, and Outlook.
Ability to quickly adapt to and learn new programs, systems, and/or processes
General knowledge of office skills, use of office equipment (copier, laser printers, fax machine, telephones, computers)
Proven ability to multi-task, attention to detail and manage projects on strict deadlines
Strong ability and willingness to work with others in a collaborative, team environment
Fluently bilingual in English/Spanish a plus

You will be required to meet the following:

Must have a valid current driver's license with a good driving record (subject to review)
5-10 years of experience in supervising on-site security teams and command center operations
Experience with security management software (Raven Controls and Titan HST) and digital log/reporting tools
Experience managing performance, discipline, and morale in high-stress settings
Able to work flexible hours including evenings, weekends, holidays, and overtime as needed. This includes the ability to work baseball games, post-baseball games, non-baseball events, and traditional office hours, whichever is needed at any given time to meet Club needs
Willing and able to travel approximately 20% of scheduled shifts annually
Must possess BSIS Proprietary Security Guard certification or BSIS Guard Card, or obtain within the first 30 days of employment
Previous Law Enforcement/Public Safety or Military experience a plus
Previous experience in large public assembly facilities is highly desirable
Minimum physical requirements: able to travel to and gain access to various areas of the ballpark for prolonged periods of time during games and events; able to lift and transport up to 50 pounds; traverse stairs, steps and ramps
As a condition of employment, you must successfully complete all post-offer, pre-employment requirements, including but not limited to a background check

Pay and additional compensation:

Per the California pay transparency law, the base pay range for this full-time position is $70,304.00 - $76,000.00. As a candidate for this position, your pay and related elements of compensation will be contingent upon your work experience, education, job-related skills and any other factors the San Diego Padres considers relevant to the hiring decision for this position.

In addition to the base salary, the Padres believe in providing a very competitive and generous compensation and benefits package for its employees. Benefits include, but are not limited to: