Manager, B2B Platforms

L'oreal Usa; New York (NY); Hybrid; USD 117,000 - 164,000; Full time

Benefits offered by this job

Hybrid work policy

Flexible time off

VIP access to internal shop perks

Learning & development opportunities

Employee resource groups

Job summary

L’Oréal Usa in New York seeks a Manager, B2B Solutions – LDB Division to lead digital programs across the divisional B2B business. You will influence roadmaps, own the technical roadmap for the LDB Divisional B2B Website, CRM initiatives, and work with Integrated Medical Communications and Brand B2B Marketing to deliver medically minded, data-driven capabilities.

The role requires strong collaboration with global and domestic stakeholders, and a track record of delivering high-impact digital

Qualifications

• Translate business pain points into functional requirements.
• Experience with CRM integrations and data privacy in healthcare.
• Strong analytical, organizational, project management skills.
• Comfort working in both business and technical environments.
• 5–8 years of progressive experience managing or delivering websites or digital services.
• Experience influencing executives and building business cases.
• Technical curiosity and a drive to learn.

Responsibilities

• Partner with Global LDB, Corporate CRM teams to ensure best practices in data capture and activation.
• Own transversal projects impacting LDB.us website, integrations, tools, accessibility, and maintenance.
• Drive technical planning, manage sprint priorities, and escalate risks to development teams.
• Act as SME on B2B platforms & capabilities (Sitecore, Salesforce Commerce Cloud, Sales/Marketing Cloud).

Skills

Requirements translation

CRM integration

Project management

Business-technical acumen

5–8 years digital/web experience

Executive communication

Technical curiosity

Education

Bachelor’s degree

Tools

Sitecore

Salesforce Commerce Cloud

Sales & Marketing Cloud

Replika

Job description

Job Title:

Manager, B2B Solutions – LDB Division

Location:

New York, NY

Reports To:

AVP, Digital Solutions – LDB Division

Who We Are:

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L’Oréal Dermatological Beauty, our mission is to help everyone in their quest for healthy and beautiful skin. Our division is the world leader in dermo-cosmetics by adding health to beauty. Our brands portfolio includes CeraVe, La Roche-Posay, Vichy, SkinCeuticals and Skinbetter Science offering a range of skincare and haircare products to respond to all expectations linked to beauty and health of the skin.

What You Will Do:

The Manager, B2B Solutions will work across all digital programs and platforms related to our divisional B2B Business, with global and domestic stakeholders, to influence the roadmap, deliver best in class Health Care Professional (HCP) experiences, and optimize processes to improve quality and agility in delivery. S/he will have ownership of the technical roadmap of LDB Divisional B2B Website, CRM/DDX Initiatives & B2B Technical Initiatives, and will work in lock step with the Integrated Medical Communications team, HCP360 stakeholders, and Brand B2B Marketing Teams to ensure that LDB B2B digital priorities are planned for in all roadmaps to meet the needs of the brands and business. This role will work with Division and Brand stakeholders from marketing, digital, and medical teams to deliver HCP-centered, medically minded business requirements for all new feature requests and will serve as a champion for prioritizing impactful digital, data driven capabilities among our divisional medical relations team.

• Partner with Global LDB, Corporate CRM teams to ensure best practices are adopted for data capture and activation across all divisions
• Accountable for transversal projects and initiatives impacting LDB.us website (and all its entities): third-party integrations, new tools/solutions, accessibility. This is inclusive of implementation, UAT, and issue remediation/program maintenance.
• Drive B2B technical planning by reviewing deliverables, managing and owning sprint priorities and escalating appropriate risks and issues to streamline business needs to the development teams. Assist stakeholders in understanding feature dependencies for roadmap execution.
• Act as Subject Matter Expert on B2B Digital Platforms & Capabilities (Sitecore, Salesforce Commerce, Sales and Marketing Cloud, Replika etc)

What We Are Looking For:

Required Qualifications:

• Ability to clearly translate business pain points into functional requirements
• Experience/knowledge of integration involving multiple points of CRM, clean rooms, data privacy in healthcare field needed
• Excellent analytical, organizational, project management, and time management skills
• High level of comfort working in both a business and technical environment
• 5-8 years of progressive experience managing or delivering websites or digital services
• Experience in influencing executive leadership, developing presentations, and building business cases
• Technical curiosity and rigor with a passion for learning and innovation

Preferred Qualifications:

• Bachelor’s degree and interest in the medical skincare industry
• Experience Managing Digital Channel of B2B Business- medical industry a plus
• Experience with eCommerce/CMS Platforms- Sitecore, Salesforce Commerce Cloud
• Strong understanding of marketing principles and application – branding, content development, CRM, analytics, SEM, GEO and SEO.
• Demonstrated experience for UX best practices, consumer journeys, user flow and content management

As an integral part of our culture at L’Oréal, wellness is at our core. We not only offer a generousBenefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oréal products as well as VIP Access to L'Oréal’s Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs.

Additional Benefits Information As Follows:

Salary Range:

$117,300-$164,200 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)

• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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