Mgr. eRetail

L'oreal Usa; New York (NY); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Hybrid Work Policy

Flexible Time Off

VIP Access to L’Oréal Internal Shop

Monthly Mobile Allowance

Employee Resource Groups

Mental Health & Wellness Programs

Job summary

L’Oréal Luxe is seeking an eRetail Manager to lead end-to-end eRetail operations, PDP launches, and GWP/sampling initiatives with top retail partners. You will collaborate across marketing, CMO, and account teams to drive online brand experiences and performance.

Hybrid role requiring strong analytics, market awareness, and proactive stakeholder management to support our luxury digital growth.

Qualifications

• Proactive, agile communicator in fast-paced environments.
• Strong commitment to retailer satisfaction and timely responsiveness.
• Proven ability to build a strong internal network across marketing, CMO, and account teams.
• Detail-oriented with experience managing complex launch trackers, audits, and data reporting.

Responsibilities

• Launch Execution: Deploy PDP launch packages on time (6–8 weeks prior to OCD); monitor trackers and coordinate with stakeholders.
• Post-Launch Audits: Scrub live sites post-launch; identify asset/copy discrepancies; coordinate updates with CMO; manage pricing changes.
• Review Syndication: Verify product reviews are syndicated and live on retailer sites.
• Account Planning: Plan GWP and sampling calendars with key department store partners; prepare intake forms and line lists.
• Bundle Creation & Coordination: Design bundles using data and store planning insights; secure GWP images and accurate copy/qualifiers.
• Item Set-Up Support: Provide complete information to facilitate item set-up with retail buyers.
• Competitive Monitoring: Conduct site scrubs and competitive shopping analyses around promos and holidays.
• Priority Retailer Focus: Maintain visibility across Nordstrom, Bloomingdale's, and Dillard's.
• Performance Tracking: Update SBS with sampling participation and organic exposure; maintain CGO drive docs.
• Data & Insights: Pull and analyze monthly site data for actionable monthly reporting.
• Topline Reporting: Manage Monday topline reporting within the eRetail file.
• Media Awareness: Track digital media investments across retailers and networks.

Skills

Proactive & Agile

Retailer-First Mentality

Cross-Functional Collaborator

Detail-Oriented

Job description

Job Posting: eRetail Manager – Luxe Division

At L'Oréal Luxe, we combine luxury beauty with cutting-edge digital experiences. We are driven by innovation, agility, and a consumer-first mindset. As an eRetail Manager, you will be a key driver of our digital growth, partnering closely with top-tier retail accounts (such as Nordstrom, Bloomingdale's, and Dillard's) to deliver exceptional online brand experiences.

Position Overview

We are looking for a proactive, adaptable, and communicative eRetail Manager to own end-to-end eRetail operations, PDP launches, and GWP/sampling execution. In this role, you will champion our retail partners, thrive in dynamic environments where you can build and test new processes, and collaborate cross-functionally across marketing, CMO, and account teams.

Key Responsibilities

• Launch Execution: Collaborate with the CMO team to ensure all new PDP launch packages are deployed on time (6–8 weeks prior to OCD). Monitor trackers, communicate proactively, and ensure all stakeholders have necessary deliverables.
• Post-Launch Audits: Own the 2026 New Launches Specialty Audit. Scrub live sites post-launch to ensure optimal presentation, identify asset/copy discrepancies, coordinate updates with CMO partners, and manage pricing changes.
• Review Syndication: Partner with marketing teams to verify that product reviews are successfully syndicated and live on retailer sites.

2. GWP Calendar & Sampling Initiatives

• Account Planning: Work hand-in-hand with account leads and KAMs to plan comprehensive Gift with Purchase (GWP) and sampling calendars, intake forms, and vendor line lists across key department store partners (e.g., Bloomingdale's, Nordstrom, Kiehl's, and Lancôme).
• Bundle Creation & Coordination: Design promotional and commercial bundles using historical data and store planning insights. Coordinate with marketing and leadership to secure GWP-composed images and ensure complete customer-facing details (copy, qualifiers, sizing) are accurate.
• Item Set-Up Support: Provide account leads with timely, complete information to facilitate seamless item set-up with retail buying teams.
• Competitive Monitoring: Conduct regular site scrubs and competitive shopping analyses (comparing L'Oréal brands against key competitors like Estée Lauder) during critical timeframes, key promotion moments, and holiday seasons.
• Priority Retailer Focus: Maintain deep visibility across our core accounts (Nordstrom, Bloomingdale's, and Dillard's).
• Performance Tracking: Update Account Scoreboards (SBS) with commercial sampling participation and organic exposure, maintaining shared documentation in the CGO drive.

4. Reporting & Media Acumen

• Data & Insights: Pull and analyze monthly site data (e.g., Nordstrom MoM) to contribute actionable insights for monthly reporting communications.
• Topline Reporting: Manage Monday topline reporting within the total eRetail file.
• Media Awareness: Understand and track digital media investments across retailers and retail media networks.

Qualifications & Skills

• Proactive & Agile: Highly proactive communicator who thrives in fast-paced environments and embraces a "test & learn" mindset when formal processes are still evolving.
• Retailer-First Mentality: Exceptional commitment to retailer satisfaction and timely responsiveness.
• Cross-Functional Collaborator: Proven ability to build a strong internal network across marketing, CMO, and account teams to drive deliverables forward.
• Detail-Oriented: Strong organizational skills with experience managing complex launch trackers, audits, and data reporting.

As an integral part of our culture at L’Oréal, wellness is at our core. We not only offer a generous Benefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to companyperkssuch as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oréal products as well as VIP Access to L'Oréal’s Internal Shop for Discounted Products, and otherperkssuch as Monthly Mobile Allowance, discounted gym memberships, and ERGs.

Authorization to work in the United States on a full-time, permanent, ongoing basis is required. No immigration support/sponsorship offered for this role.

Additional Benefits Information As Follows:

Salary Range : $90,200.00-$140,200.00(The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)

• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L'Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

Don’tmeet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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