Manager, Audio Visual Integration - Richmond, Virginia

MissionHires; Richmond (VA); On-site; USD 80,000 - 100,000; Full time

Job summary

MissionHires is looking for a Manager, Audio Visual Integration to lead the AV Integration and Support Services team in the Richmond region. This onsite, direct-hire position requires strong project and people leadership, along with hands-on experience in AV/IT management.

The ideal candidate will monitor daily operations, manage project profitability, and enhance customer satisfaction. Key responsibilities include overseeing personnel development and serving as the main point of contact for customer escalations and service delivery.

Qualifications

• Previous Audio Visual/IT management experience required.
• Proven ability to manage multiple projects with meticulous attention to detail.
• Hands-on experience with installation/integration of AV systems.

Responsibilities

• Manage A/V Integration and Service Support teams’ daily activities.
• Oversee multiple Project Managers and ensure accurate reporting.
• Serve as primary customer point of contact for escalations.

Skills

AV/IT management experience

Project management

Team leadership

Knowledge of commercial AV systems

Construction practices

ConnectWise proficiency

Education

Applicable AV certifications (e.g., Crestron, Biamp, Shure, QSC)

Tools

ConnectWise

Job description

Morton is seeking a Manager, Audio Visual Integration to lead our client’s AV Integration and Support Services team in the Richmond region (Mechanicsville, VA). This onsite, direct-hire role oversees daily operations, project profitability, customer escalations, team development, and service delivery across AV integration projects and support activities. The ideal candidate brings hands‑on AV/IT management experience, strong project and people leadership, and deep knowledge of commercial AV systems, construction practices, and tools like ConnectWise.

Responsibilities

• Manage A/V Integration and Service Support teams’ daily activities, personnel development, and career progression
• Oversee multiple Project Managers and ensure accurate reporting on project profitability
• Serve as primary customer point of contact for escalations, issue identification, and resolution
• Communicate constructively with stakeholders to meet customer expectations
• Maintain awareness of outstanding pre- and post-delivery issues and provide client status updates
• Produce accurate reports and metrics on ongoing projects and budgets for leadership
• Identify, communicate, and mitigate risks to ensure successful project delivery through production
• Provide technical leadership to support continuity and performance of A/V field teams
• Complete required training and understand processes in ConnectWise Manage/University
• Validate and approve time/expenses in ConnectWise and ensure accurate project allocation
• Review service and project tickets for A/V field teams in ConnectWise
• Ensure timely delivery of documentation for internal processes and end users
• Clarify and communicate project objectives and requirements to all team members
• Conduct annual performance evaluations and EOS‑format quarterly conversations; mentor team members
• Develop training programs to build and refine A/V field team skills
• Facilitate regular departmental Level 10 Meetings using the EOS process for updates and alignment
• Assist project/engineering teams with design and development tasks
• Document internal processes and procedures related to the role
• Drive improved customer perception and satisfaction
• Oversee department fleet/vehicle maintenance and safety standards

Requirements

• Previous Audio Visual/IT management experience required
• Proven ability to manage multiple projects, deadlines, and high‑pressure situations with meticulous attention to detail
• Experience leading project managers and AV field/service teams, with accountability for project profitability
• Applicable AV certifications (e.g., Crestron, Biamp, Shure, QSC) and related training/education preferred but not required
• Ability to read/interpret AV project drawings, schematics, engineering notes, and operation manuals
• Understanding of construction blueprints and commercial construction practices
• Above‑average knowledge and hands‑on experience with installation/integration of AV systems: video walls, projection, flat panels, control systems, signal routing/processing, and UCC platforms (Cisco, Poly, Microsoft Teams, Zoom)
• Strategic planning capability with a 6–12 month planning horizon
• Effective, tactful communication skills and ability to manage sensitive situations
• Self‑motivated, able to thrive in a fast‑moving environment with strong interpersonal and time management skills
• Proficiency with ConnectWise Manage for time/expense validation, ticket review, and reporting
• Willingness and ability to work onsite in Mechanicsville, VA (Richmond region)
• Ability to conduct evaluations, mentor staff, and facilitate EOS Level 10 meetings
• Capability to oversee fleet/vehicle maintenance and safety compliance