Manager - Asset Protection, Fraud Analytics & Reporting

KnitWell Group; Pataskala (OH); Remote; USD 80,000 - 90,000; Full time

Benefits offered by this job

Merchandise discount

Career mobility within KnitWell brands

Volunteer opportunities

Medical, dental, vision insurance & 4O

Employee Assistance Program (EAP)

Paid time off & holidays

Job summary

KnitWell Group is seeking a Manager of Asset Protection Analytics & Reporting to back up our analytics platform, deliver loss-reduction insights, and standardize fraud processes. You will support Fraud Management initiatives across Omni and Retail channels and partner with stakeholders to align risk strategies.

Ideal candidates have 3–5 years in fraud management, strong Excel skills, and experience in ecommerce fraud.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3-5 years’ experience in fraud prevention and investigation.
• Expert knowledge of Ecommerce fraud management applications and fraud risks with cards.

Responsibilities

• Build KPI reports by collecting and organizing data in the Think LP EBR system.
• Develop dashboards and maintain reports for stakeholders.
• Prepare files for external datasets and validate data accuracy.
• Create, maintain, and run alerts within the Think LP EBR system.
• Monthly KPI reporting to Field Leaders including store data.

Skills

Fraud analytics

Leadership

Advanced Excel

Education

Bachelor’s degree or equivalent

Tools

Think LP EBR system

Job description

About us

KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful.

Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.

Manager, Asset Protection Fraud Analytics & Reporting

About the role

The Manager, AP Analytics & Reporting, is primarily responsible for serving as the backup administrator of our case management and analytics reporting platform. This role reports to the Senior Manager of AP Fraud Analytics & Reporting. The Manager will deliver actionable shrink and loss reduction analysis and insights across the enterprise. They should have a strong understanding of the fraud landscape across both Omni and Retail channels, with experience in establishing and standardizing processes. They should have a strong understanding of investigative principles and how shrink and loss occur within both Omni and Retail environments. Additionally, the Manager will assist in reporting Asset Protection metrics and KPIs, tailored to various stakeholder groups. This role also supports Fraud Management operations and initiatives aligned with the broader enterprise Asset Protection strategy.

The impact you can have

• Responsible for report building, by collecting and organizing the data within the Think LP EBR system to build KPI reports used by our AP Field Team.
• Support and maintain the development of dashboards used by our stakeholders.
• Document and maintain records of TLP issues/solutions reported by the field users.
• Responsible, preparing files for external datasets and validating data accuracy.
• Responsible for creating, maintaining, and executing alerts within the Think LP EBR system.
• Responsible for the successful integration of all brands within the Knitwell organization.
• Monthly KPI reporting to all Field Leaders that includes store data.
• They will use the Asset Protection analytics platform to reflect current risks/exposures, including recommendations in modifying risk strategies for our retail stores.
• Build relationships with internal partners, ensuring proactive communication to understand and be responsive to business needs.
• Knowledge of common fraud schemes, contributing factors to inventory loss, and the ability to identify patterns that support Asset Protection strategies.
• Ability to learn new applications as needed to support KnitWell overall fraud strategy.
• Drives efficiencies by having continuous growth mindset.
• Ad Hoc Reporting as needed.
• Build relationships with industry peers and groups and is knowledgeable about industry best practices.

You’ll bring to the role

• Bachelor’s degree or equivalent experience.
• 3 -5 years’ experience in fraud prevention and investigation.
• Expert knowledge of Ecommerce fraud management applications, and knowledge of fraud risks associated with credit and debit cards are a must for employment.
• Familiar with the Knitwell Brick & Mortar policies for all brands.
• Excellent problem solving analytical and investigative skills, detail-orientation, independent thinking, and organizational skills. Advanced Excel Skills in Macros & Formulas.
• Ability to work on multiple projects at the same time at a high-level of attention to detail
• Strong verbal and written communication skills and strong interpersonal skills with the ability to clearly articulate complex concepts to peers and management
• 3-5 years fraud management experience in a leadership role, preferably in the retail environment
• 2+ years of data analytics, preferably focused on fraud risk
• Proficiency with MS Office suite (excel, word & PowerPoint a must).
• Ability to work flexible hours.

Benefits

• You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies
• Support for your individual development plus opportunities for career mobility within our family of brands.
• A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities.*
• Medical, dental, vision insurance & 401(K).*
• Employee Assistance Program (EAP).
• Time off – paid time off & holidays.*

The target salary range for this role is: $80,000 – 90,000*

*Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.

This position works remotely. Occasional travel to a company brand office (NYC, Boston, Ft Myers, Columbus) may be required.

Applicants to this position must be authorized to work for any employer in the US without sponsorship. We are not providing sponsorship for this position.

#LI-MJ1

Location:

Corporate ascena – Remote

Position Type:

Regular/Full time

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.