Manager - Asset Protection - Canton Crossing Rack

Nordstrom, Inc.; Baltimore (MD); On-site; USD 57,000 - 92,000; Full time

Benefits offered by this job

Medical/Vision/Dental

Retirement

Paid Time Away

Life Insurance

Disability Insurance

Merchandise Discount

Job summary

Nordstrom, Inc. is seeking an experienced Manager of Asset Protection to supervise AP teams, manage budget, and execute the store's shrinkage reduction strategy.

You will partner with cross-functional store leaders to safeguard employees, customers, and assets while aligning with company values. Responsibilities include leading by example, building relationships with store leadership, owning safety and security, and using data to identify trends and reduce loss.

Qualifications

• A valid security license is required for this role in specified locations.
• Proven success in investigative, asset protection, and security procedures with prior AP leadership experience.
• Knowledge of Exception Based Reporting tools and Case Management Software.
• Ability to build productive relationships with employees and leaders.
• Strong clear and professional communication skills.
• Strong decision making and problem-solving in high-stress situations.
• Excellent written communication and delegation abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient with monitoring and surveillance technologies.

Responsibilities

• Lead and supervise Asset Protection teams per store strategy.
• Develop relationships with Store Manager, Service Experience, Inventory Accuracy and HR.
• Own building security and employee safety, educating on emergency preparedness.
• Monitor reports to ensure AP incidents are properly documented.
• Use data to identify trends and reduce theft and loss.
• Lead shrink program execution and detect theft/dishonesty issues.
• Hire and develop talent for investigations, audits, shortage reduction and AP awareness.
• Be data-driven to mitigate risks and maximize profitability.

Skills

Investigations

Asset Protection

Security procedures

Communication

Decision making

Written communication

Organizational skills

Prioritization

Surveillance tech

Tools

Exception Based Reporting

Case Management Software

Monitoring & Surveillance

Job description

Job Description

The Manager of Asset Protection (AP) is responsible for supervision of Asset Protection teams in the store they support. This supervision includes recruiting, development, performance oversight and budgeting. This position is responsible for the execution of the company shrinkage reduction strategy within their store/building. The Asset Protection Manager is responsible for the safety and security of employees, theft prevention, enhancing company profitability, and alignment with company values and business strategy. The Asset Protection manager is expected to partner with cross functional store leaders to support the retail asset protection business.

KEY RESPONSIBILITIES:

• Lead by example and execute the organizational strategy set by the AP Division
• Develop strong relationships within the store, inclusive of Store Manager, Service Experience, Inventory Accuracy and Human Resources, being the leader in shrink impacting subjects.
• Act as Owner of building security and safety, educating the store on emergency preparedness topics and assisting employees in safety incidents.
• Monitor and communicate all reports to ensure that AP incidents and cases are reported and documented properly.
• Results driven leader through leveraging data to identify trends to mitigate internal and external theft
• Lead execution of company shrink program and directives, including shrink reduction plans and detecting issues of theft and dishonesty
• Strong People Leader, hiring and developing talent that has the competencies to support internal and external investigations, auditing, shortage reduction programs and AP awareness programs and system controls
• Be Data Driven leveraging reporting to identify risks and mitigate issues that reduce loss and maximize profitability

QUALIFICATIONS:

• A valid security license is required for this role in Washington DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon
• Proven success in investigative, asset protection, and security procedures as well as prior AP leadership experience
• A comprehensive understanding of Exception Based Reporting tools and Case Management Software
• Ability to develop and maintain productive relationships with other employees and leaders
• Ability to communicate clearly and professionally with co-workers and customers
• Strong decision making and problem-solving skills when in high stress situations
• Strong written communication skills
• Strong organizational, delegation and follow-through skills
• Ability to manage competing priorities in a fast-paced environment
• Computer proficiency, including use of monitoring and surveillance technologies
• High level of ownership, accountability, and initiative
• Ability to work a flexible schedule based on department and store needs

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$57,000.00 - $91,500.00 Annual

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits.Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.

Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

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