Manager - Asset Protection - Oakridge Rack

Nordstrom, Inc.; San Jose (CA); On-site; USD 70,000 - 113,000; Full time

Benefits offered by this job

Medical/Vision/Dental

Retirement

Merchandise Discount

Job summary

Nordstrom, Inc. is seeking a Manager of Asset Protection to supervise AP teams in the store, recruit and develop talent, oversee performance and budgeting, and drive the shrink reduction strategy while ensuring safety and security for employees and customers.

The role partners with cross-functional store leaders to support the retail asset protection business. The position emphasizes leading by example, building relationships with Store Manager, Service Experience, Inventory Accuracy and HR, and

Qualifications

• Valid security license required for multiple specified locations.
• Proven success in investigative asset protection and security leadership.
• Experience with Exception Based Reporting tools and Case Management Software.
• Ability to develop and maintain productive relationships with employees and leaders.
• Clear, professional communication with coworkers and customers.
• Strong decision making, prioritization and problem-solving under pressure.
• Strong written communication and organizational skills.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Lead by example and execute the organizational strategy set by the AP Division.
• Develop relationships within the store with leadership, Service Experience, Inventory Accuracy and HR.
• Own building security and safety, educate staff on emergency preparedness and incidents.
• Monitor and communicate reports to ensure AP incidents are documented properly.
• Lead data-driven efforts to identify trends and mitigate theft.
• Execute shrink programs and directives, and detect issues of theft and dishonesty.
• Hire and develop talent for investigations, auditing, shrink programs and system controls.
• Be data-driven leveraging reporting to identify risks and mitigate issues.

Skills

Asset protection leadership

Investigations

Security procedures

People management

Data analysis

Tools

Case Management Software

Exception Based Reporting

Job description

Job Description

The Manager of Asset Protection (AP) is responsible for supervision of Asset Protection teams in the store they support. This supervision includes recruiting, development, performance oversight and budgeting. This position is responsible for the execution of the company shrinkage reduction strategy within their store/building. The Asset Protection Manager is responsible for the safety and security of employees, theft prevention, enhancing company profitability, and alignment with company values and business strategy. The Asset Protection manager is expected to partner with cross functional store leaders to support the retail asset protection business.

KEY RESPONSIBILITIES

• Lead by example and execute the organizational strategy set by the AP Division
• Develop strong relationships within the store, inclusive of Store Manager, Service Experience, Inventory Accuracy and Human Resources, being the leader in shrink impacting subjects.
• Act as Owner of building security and safety, educating the store on emergency preparedness topics and assisting employees in safety incidents.
• Monitor and communicate all reports to ensure that AP incidents and cases are reported and documented properly.
• Results driven leader through leveraging data to identify trends to mitigate internal and external theft
• Lead execution of company shrink program and directives, including shrink reduction plans and detecting issues of theft and dishonesty
• Strong People Leader, hiring and developing talent that has the competencies to support internal and external investigations, auditing, shortage reduction programs and AP awareness programs and system controls
• Be Data Driven leveraging reporting to identify risks and mitigate issues that reduce loss and maximize profitability

QUALIFICATIONS

• A valid security license is required for this role in Washington DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon
• Proven success in investigative, asset protection, and security procedures as well as prior AP leadership experience
• A comprehensive understanding of Exception Based Reporting tools and Case Management Software
• Ability to develop and maintain productive relationships with other employees and leaders
• Ability to communicate clearly and professionally with co-workers and customers
• Strong decision making and problem-solving skills when in high stress situations
• Strong written communication skills
• Strong organizational, delegation and follow-through skills
• Ability to manage competing priorities in a fast-paced environment
• Computer proficiency, including use of monitoring and surveillance technologies
• High level of ownership, accountability, and initiative
• Ability to work a flexible schedule based on department and store needs

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$70,000.00 - $112,500.00 Annual

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits.Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf

A few more important points…

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Legal Notice – Los Angeles or San Francisco applicants

Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Disability Accommodation

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Legal Notice – State Specific Requirements

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.