Manager, Ancillary Implementation

SHAZAM; United States; Hybrid; USD 83,000 - 113,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan with company匹配

PTO, parental leave, and companyholid

Educational assistance

Job summary

SHAZAM is seeking a Manager, Ancillary Implementations in Des Moines, IA, a hybrid role leading a team responsible for KinetiCore and ancillary product implementations for banking customers. You will coach staff, coordinate project timelines, and serve as a key contact for customers to ensure compliant, successful conversions.

You will collaborate with Core Project Managers, manage schedules, and travel as needed.

Qualifications

• Minimum 3 years of supervisory or management experience.
• Minimum 3 years of experience in core banking systems, financial institution operations, or a related banking environment.
• Strong customer service and relationship management experience.
• Knowledge of KinetiCore and ancillary banking products is preferred.
• Proficiency with Microsoft Office applications, including Teams and Salesforce.
• Strong verbal and written communication skills.
• Experience with documenting procedures.

Responsibilities

• Lead, coach, and develop a team of implementation specialists.
• Coordinate implementation schedules and activities with Core Project Managers and stakeholders.
• Serve as primary customer contact throughout the implementation process.
• Travel to customer locations as needed to support kickoffs and activities.
• Establish and maintain quality standards, procedures, and reviews for successful implementations.
• Resolve complex issues and drive operations with minimal leadership input.
• Identify opportunities to improve efficiency and customer experience.
• Ensure compliance with regulations and audit requirements; maintain Salesforce templates.
• Collaborate with multiple departments on training, rollouts, and process improvements.
• Provide leadership updates to management on team operations.

Skills

Supervisory experience

Customer service

Verbal and written communication

Documentation

Tools

Salesforce

Microsoft Teams

Microsoft Office

Job description

Manager, Ancillary Implementation

Core Implementation Regular Full-Time 1st Mid Level Mgr Des Moines, IA, US

Salary Range: $83,000.00 To $113,000.00 Annually

SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry.

And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions.

This is a hybrid position based out of one of our office locations. Remote candidates may be considered for highly qualified applicants.

What we’re looking for:

The Manager, Ancillary Implementations l eads a team responsible for the successful implementation of KinetiCore and ancillary products for financial institution customers. This role supervises, coaches, and develops assigned staff while overseeing implementation activities, coordinating project timelines, and supporting customer conversions. Working closely with the Core Implementations Manager and Core Project Managers, the manager coordinates the scheduling and execution of new product implementations, mergers, and ancillary product implementations and serves as a key implementation contact for customers as needed. The manager monitors project progress through internal reviews and team meetings, exercises sound judgment in resolving issues that may affect project timelines, and drives operational excellence to ensure successful, compliant implementations and an exceptional customer experience.

What you'll do:

• Lead, coach, and develop a team of implementation specialists while supporting hiring, training, and performance management activities.
• Coordinate implementation schedules and project activities with Core Project Managers and customer stakeholders for new core banking, merger, and ancillary product implementations.
• Serve as a primary customer contact throughout the implementation process, providing guidance and support to ensure successful conversions.
• Travel to customer locations as needed to support project kickoffs and implementation activities.
• Establish and maintain quality standards, procedures, and review processes to promote successful implementation outcomes.
• Resolve complex and escalated customer and implementation issues, engaging appropriate internal resources while operating with minimal leadership involvement.
• Identify opportunities to improve operational efficiency, customer experience, and implementation processes.
• Ensure implementation activities comply with applicable regulations, audit requirements, and financial institution standards. Maintain Salesforce implementation templates and ensure project tasks, milestones, and activities are accurately tracked throughout the implementation lifecycle.
• Partner across departments to support training initiatives, new product rollouts, and process improvements.
• Participate in cross-functional projects and provide leadership with reporting and updates on team operations.

What you need:

• Minimum 3 years of supervisory or management experience.
• Minimum 3 years of experience in core banking systems, financial institution operations, or a related banking environment.
• Strong customer service and relationship management experience.
• Knowledge of KinetiCore and ancillary banking products (digital banking, teller systems, account origination, and document management) is preferred.
• Proficiency with Microsoft Office applications, including Microsoft Teams and Salesforce.
• Strong verbal and written communication skills.
• Experience with documenting procedures.
• Availability to work after-hours as needed to support a project go-live.
• Excellent organizational, time management, and project coordination abilities.
• Strong attention to detail with a focus on accuracy and quality.
• Ability to adjust to changing priorities and to operate effectively in a fluid environment.

What’s in it for you:

• A mission-driven company with a strong sense of purpose
• A hybrid work environment that values flexibility and collaboration
• Opportunities for professional development and career growth
• A culture that values innovation, integrity, and community impact
• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Flexible spending and health savings accountsLife insurance and short- and long-term disability provided at no cost
• Time away from work – PTO, VTO, paid parental leave, and company holidays
• Educational assistance

Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.

SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment.

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; ITS, Inc./SHAZAM will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Please be aware that SHAZAM may use an Artificial Intelligence (AI) tool to assist in the review and screening of job applications for this position. The AI system is designed to help our team efficiently identify qualified candidates by identifying relevant skills and experience within submitted applications. All final hiring decisions are made by our hiring team.